Skip to Content
Information
This version of the product has reached end of support. The documentation is available for your convenience. However, you must be logged in to access it. You will not be able to leave comments.

File System Sync plug-in configuration

The File System Sync plug-in synchronizes files that were modified or added since the last sync with the RKM:KnowledgeArticleManager form. A AR System escalation calls this plug-in and passes the latest sync time.

Related topics

Troubleshooting-File-System-Sync-plug-in-issues

Plug-in type

File System Sync is a Java-based Filter API plug-in.

AR System server connectivity

The File System Sync plug-in connects to the AR System server when an escalation occurs at a given interval. The File System Sync plug-in (file-system-sync.jar) is installed in the C:\BMC Software\BMCRemedyITSMSuite\Shared_Components\plugins folder.

Configuration information

The configuration information of the File System Sync plug-in is available in the AR System Administration: Plugin Server Configuration form.

RMDY.ITSM.RKM.FS.KAM.SYNC.png

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting that points to the correct plug-in server alias:
Server-Plugin-Alias: RMDY.ITSM.RKM.FS.KAM.SYNC RMDY.ITSM.RKM.FS.KAM.SYNC myServer:9999

See Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form, Configuring-Java-plug-in-servers, and Setting-plug-in-server-configuration-options.

The log4j_pluginsvr.xml file contains the plug-in log level information:

<logger additivity="true" name="com.bmc.itsm.rkm">
   <level value="warn"/>
 </logger>

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

AR System 21.3