This documentation supports the 21.3 version of Action Request System.

To view an earlier version, select the version from the Product version menu.

Enabling services

As an administrator, you will enable various services as discussed in the following topics.

Related topics

Configuring Open link (BMC Helix Platform)

Register users for alerts.Enabling alert notifications
Configure the Approval Server and set up the approval process.Enabling approvals in requests
Integrate the Assignment Engine into an application and configure the Assignment Engine server settings.Enabling automatic request assignment

Configure Distributed Server Option and set up DSO to synchronize data across multiple AR System servers.

Enabling distributed request processing

Configure Email Engine and enable users to interact with AR System through email.

Enabling email requests and notifications
Configure the Flashboards server so that users can view data through graphs.Enabling data visualization in flashboards
Configure full text search so that users can search for data more quickly and efficiently.Enabling full text search
Configure reports so that users can run and view reports.Enabling reporting
Define periods of availability and unavailability, workdays, and holidays to define business schedules.Defining business schedules using Business Time
Set up Twitter accounts and RSS feeds so that users can receive alerts through Twitter and consume RSS feeds.Enabling social collaboration in AR System
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