Creating interactive dashboards for your applications by using BMC Helix Dashboards
Use BMC Helix Dashboards, a SaaS service on the BMC Helix Portal, to create interactive dashboards for Service Management applications.
For more information about BMC Helix Dashboards, see
Product overview
in BMC Helix Dashboards documentation.
You can access BMC Helix Dashboards through BMC Helix Portal. You must have adequate permissions to use BMC Helix Portal. About permissions required, see Accessing BMC Helix Portal.
The following figure represents the process for Remedy and BMC Helix Platform application users to access BMC Helix Dashboard:
On BMC Helix Dashboards, use the Service Management plug-in to create and view reports for Service Management applications. For more information about the Service Management plug-in, see
Building queries to fetch event and metrics data
in BMC Helix Dashboards documentation.
Benefits of leveraging BMC Helix Dashboards
- Provides database independent query and functions.
- Enforces permission model, such as row-level security while retrieving the data.
- Retrieves data from the Vendor forms.
- Retrieves data that is encrypted by the AR System server in the database.
Scenario
Susan, a manager at Calbro Services wants to track incidents during a specific period. She creates a dashboard by using BMC Helix Dashboards and uses the data to analyze the following details:
- Incident Trends
- Incident Status
- Open Incidents Cross-tab — Priority and Status
- Incident Assignment Heatmap
The following image shows the dashboard:
How to access BMC Helix Portal
You can access BMC Helix Dashboards through BMC Helix Portal. BMC Helix Portal provides a set of integrated products and shared common services from a single, unified view.
To access BMC Helix Portal, complete the registration process. For more information, see
Trial page
. Your free trial remains active for 14 days. During the trial, you get unrestricted access to all the capabilities available with the integrated products and common services.
BMC Helix ITSM
can access integrated products and services on BMC Helix Portal by using the cross-product user access (or external user access) between BMC Helix Portal and
BMC Helix ITSM
. BMC Helix Portal identifies users based on the type of access. For more information about user access types, see
User identities
in BMC Helix Portal documentation.
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