This documentation supports the 21.3 version of Action Request System.

To view an earlier version, select the version from the Product version menu.

Creating countries and geographic information

First you must add a country. The country is used by the miscellaneous country information to define information that depends on country, such as currency. The geographic information further defines the location of you company by identifying the state, province, and city.

Important

Because of the amount of such information in the database, narrow a query as much as possible. If you perform a search by city name alone, the search might take a long time and degrade performance on the Remedy AR System server.

To add a country

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, select Foundation > Organizational Structures > Geography Country, and then click Open.
    The Geography Country form appears.
  3. Click the New button in your browser.
  4. Enter or select the country name and two-character ISO 3166 country code, such as Argentina and country code AR.
  5. In the International Dialing Codes area, select the country to populate the field with the country code, such as 54 for Argentina.
  6. Enter any optional dialing information.
  7. Select the status.
  8. Click Save.

Tip

To modify a country, select it, make the modifications, and then click Save.

To delete a country, select it, select Delete for the Status, and click Save. Then click the Delete button below the results list in a browser.

To add a state or province

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, select Foundation > Organizational Structures > Geography State-Prov, and then click Open.
    The Geography State-Province form appears.
  3. Click the New button in your browser.
  4. Select the country.
  5. Enter the new state or province.
  6. Select the status.
  7. Click Save.

Tip

To modify a state or province, select it, make the modifications, and then click Save.

To delete a state or province, select it, select Delete for the Status, and click Save. Then click the Delete button below the results list in a browser.

To add a city

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, select Foundation > Organizational Structures > Geography Cities, and then click Open.
    The Geography City form appears.
  3. Click the New button in your browser.
  4. Select the country.
  5. Select the state or province.
  6. Enter the city to add.
  7. Select the status.
  8. Click Save.

Tip

To modify a city, select it, make the modifications, and then click Save.

To delete a city, select it, select Delete for the Status, and click Save. Then click the Delete button below the results list in a browser.

To add a country currency

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, select Foundation > Organizational Structures > Country Currency, and then click Open. The Country Currency form appears.
  3. Click the New button in your browser.
  4. Select the country.
  5. In the Country Code (ISO) field, select a country name.
  6. In the Currency field, enter the currency, such as Euro for France, and optionally enter a description.
  7. In the Multi-Currency field, select a currency number to map to the currency definition that you are making for the selected country. You can enter five different currencies for a country.
  8. In the Currency ISO Alpha field, enter the three-character ISO 4217 currency code. For currencies defined by supra-national entities, use the two-letter entity codes preceded by an X, such as XCD for the Central Caribbean Dollar.
  9. Enter any optional currency information.
  10. Select the status.
  11. Click Save.

    Tip

    To modify a country currency, select it, make the modifications, and then click Save.

    To delete a country currency, select it, select Delete for the Status, and click Save. Then click the Delete button below the results list in a browser.

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