As the administrator, you will set up servers and users, managing and configure data, and monitor system performance. See the following sections to learn how to administer AR System .
Configure the mid tier for managing client requests, individual
AR System server
settings such as logs and licensing, server groups for high availability, and load balancers.
|Setting up the mid tier and servers|
|Create users, groups, and roles. Assign permissions. Set up preferences.||Setting up users, access, and preferences|
|Define and deploy data and objects; audit, archive, import, and export data and objects.||Managing data and objects|
|Configure companies, catalogs, and people.||Setting up and modifying Foundation data by using Application Administration Console|
Import data into your BMC Helix ITSM applications.
|Monitor licenses, memory, server groups, and more.|
Set options in configuration files that are read upon startup of AR System components.
|Remedy configuration reference|
|Configure OAuth 2.0 authentication for the Exchange Web Services (EWS) protocol for your mailbox.|
OAuth 2.0 enables conveying authorization decisions across a network of web-enabled applications and APIs and provides mechanisms for user authentication.
|Registering Remedy Email Engine with Microsoft Azure for OAuth 2.0 authentication|