Administering
As the administrator, you will set up servers and users, managing and configure data, and monitor system performance. See the following sections to learn how to administer AR System .
Related topics
| Action | Reference |
|---|---|
Configure the mid tier for managing client requests, individual
AR System server
settings such as logs and licensing, server groups for high availability, and load balancers. | Setting up the mid tier and servers |
| Create users, groups, and roles. Assign permissions. Set up preferences. | Setting up users, access, and preferences |
| Define and deploy data and objects; audit, archive, import, and export data and objects. | Managing data and objects |
| Configure companies, catalogs, and people. | Setting up and modifying Foundation data by using Application Administration Console |
Import data into your BMC Helix ITSM applications. | Managing Foundation data by using Data Management |
| Monitor licenses, memory, server groups, and more. | |
Set options in configuration files that are read upon startup of AR System components. | Remedy configuration reference |
| Configure OAuth 2.0 authentication for the Exchange Web Services (EWS) protocol for your mailbox. OAuth 2.0 enables conveying authorization decisions across a network of web-enabled applications and APIs and provides mechanisms for user authentication. | Registering Remedy Email Engine with Microsoft Azure for OAuth 2.0 authentication |
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