This documentation supports the 21.05 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

Troubleshooting Approval Server

When troubleshooting Approval Server, complete the following tasks:

  • Check the known and corrected issues in Action Request System.
  • Apply the latest hotfix for Approval Server.
  • Review the recommended Approval Server configuration if you experience issues with the Approval Server. For more information, see Configuring approval server.

Ensure that you check the hotfix level of both AR System server and Approval Server. For any questions about hotfixes and applying hotfixes, read through the associated Readme file or contact BMC Support by opening a support ticket.

When an issue occurs while using Approval Server, analyze the cause. The following list includes the common problems that can occur when using Approval Server:

Popular knowledge articles for Approval Server

The following list includes some of the popular knowledge articles from BMC Communities for Approval Server:

  • How to perform a Checklist for Approval Server configuration
  • How to test Approval Server is working fine or not
  • How to enable the Approval log and set the logging in DEBUG mode
  • Different Reasons of Approval Server Sanity Check Failed
  • Approvals and Status Change are delayed despite the Approval to be configured correctly
  • Records stuck in Application Pending form - Error:"no arapsignalxx_build001 in java.library.path"
  • How to enable the AR System Dispatcher log
  • Server Group Coordinator Causing Non-Responsiveness
  • Setting the Approval-Polling-Interval parameter: Approval Server slow
  • AREA LDAP and Approval Server not working after upgrade to v9.1 ARServer due to missing or not updated Java files entries in the pluginsvr_config.xml file
  • Approval Engine Intermittently Suspended in a Server Group

Video for Approval Server

The following video (6:32) explains how to test Approval Server.

Related topics

Configuring approval server with a separate plug-in server instance

Setting up the approval process

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