This documentation supports the 21.05 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

Getting started

The BMC Helix Innovation Suiteprovides the infrastructure and foundation for BMC's Service Management applications and for custom application built with Developer Studio or BMC Helix Innovation Studio .

Companies use BMC's Service Management applications to implement and follow IT Infrastructure Library (ITIL) processes, such as service desk, case management, or asset management.

  • Administrators are responsible for tasks such as the initial deployment, user management, and system administration.
  • Developers build and deploy applications, as well as perform administrative task in development environments. 

If you are new to the BMC Helix Innovation Suite product, read and perform getting started tasks relevant to your role. If you are not sure where to start, read the Orientation

Related topics

Onboarding and implementing

Getting started in BMC Helix ITSM documentation.

Getting started in BMC Helix Innovation Studio documentation


This section will help you to get started with the BMC Helix Innovation Suite product documentation.


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