This documentation supports the 21.05 version of Action Request System.
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Enabling Progressive Web Application

When creating a progress web application (PWA), a developer must enable progress views for out-of-the-box forms and custom forms. Use information in this topic to understand the methods for enabling progressive views for Smart IT and custom applications.

Before you begin

  • Make sure that you have installed AR System server, Mid Tier, and Developer Studio.
  • If you are a BMC Helix ITSM user, configure a client gateway to access and customize your application by using Developer Studio. For more information, see the following topics in the BMC Helix Subscriber documentation:
    • BMC Helix Client Gateway connectivity
    • BMC Helix ITSM customizations, configurations, and changes
    • BMC Helix ITSM Customization policy
  • (Smart IT only) If you plan to use the Progressive Views configuration form, in the Centralized Configuration, make sure that the following parameters are set to the appropriate values:



    Mid Tier URL of Progressive Web Application


    Smart IT base URL



    For more information, see  Enabling the Progressive Web Application screens .

To enable progressive views for custom applications

  1. In Centralized Configuration, set the Enable-Progressive-Views property to T (True) as shown in the following image:

  2. In Developer Studio, select the form for which you want to enable progressive views:
    1. From the Form menu, select Create New View.
    2. From the View Type list, select Progressive.
    Developer Studio applies certain restrictions on modifying progressive views. For more information, see Customization best practices for developing PWA.
  3. Launch the Mid Tier by using the following URL format:
    For example: 

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