This documentation supports the 21.05 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

Accessing the Mid Tier Configuration Tool

You can access the Mid Tier Configuration Tool in any of the following ways:

  • Open a browser and enter the following URL:
    http://hostName:portNumber/contextPath/shared/config/config.jsp
    • hostName is the name of the host computer for the Mid Tier.
    • portNumber is an optional port number; it is required if the web server is not using the default port (port 80).
    • contextPath is the path to the location of the Mid Tier in the Oracle JSP engine (arsys by default).
  • If the mid tier is installed on the local computer using the default context path, enter the following URL in your browser: http://localHost/arsys/shared/config/config.jsp
    For this the URL to work, localhost must be correctly entered in the hosts file.
  • On a Windows computer where the mid tier is installed on the local computer, select Start > Programs > BMC Software > AR System > Remedy Mid Tier > Configure ARSYSTEM on Localhost.

To log on to the Mid Tier Configuration Tool as a AR System administrator

  1. In the ARServer Name field, enter a valid AR System server name.
  2. (Optional) If you have installed AR System server by using a port, enter the port number In the Port field.
  3. In the User Name and Password fields, enter AR System server credentials for an administrator. 

  4. Click Log in.
    The Mid Tier Configuration Tool Overview page appears. It displays the current settings for your installation. Use the navigation pane at the left to select configuration tasks.

Troubleshooting an authentication error when logging in to the Mid Tier Configuration Tool

An authentication error occurs and the following message is displayed if you try to login to the Mid Tier when the AR System server is down:

You are redirected to the config page.

Perform the following steps:

  1. Click the link given in the message and open the Mid Tier configuration page.
  2. Enter the details of the AR System server that is up and running.

Changing password of the Mid Tier Configuration Tool

If you select the Force Password Change On Login check box on the User form, you can change the password for the Mid Tier Configuration Tool by using the Change Password form. For more information, see Enforcing restrictions on passwords.

Using the Mid Tier Configuration Tool with a load balancer

If you are using the Mid Tier Configuration Tool with a load balancer, you must use the web server's real IP address, not a virtual IP address, to open the Mid Tier Configuration Tool. Explicitly configure each mid tier instance directly, not through the load balancer's virtual IP. The Mid Tier Configuration Tool will not function as expected if you use a virtual server to open it. 

Each web server must have its own Mid Tier. You must configure each mid tier individually, and you must configure each Mid Tier identically.

Best Practice

When you have a load balancer between a Mid Tier and a AR System server group, we recommend that you configure the load balancer without using a "sticky bit" (session affinity) to allow sessions from any Mid Tier server to be distributed to any AR System server on the fly. For more information, see Configuring the Connection Settings page.
A persistent session allows login content to be maintained. Session migration between JSP engine instances is not supported.

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