This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.


Triggering Run Process on clients and servers

The Run Process action can be triggered on both AR System clients and servers.

The following table describes the workflow components that can run processes to provide centralized integration on the server. In addition, active link processes can provide local integration for the clients:

Workflow componentDescription
Active links

Important: Use @<server>: prefix to run a server-side action.
For example, use @@: when you run a process on the current server added in the Mid Tier.

Filters


Escalations


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