This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.


This section is written for developers and administrators who are responsible for creating, customizing, and maintaining integrations between BMC Remedy AR System and external systems.

Before applying any instructions in this section, you should have a strong working knowledge of BMC Remedy AR System and BMC Remedy Developer Studio. Also, working knowledge of the external systems that you are considering for integration with BMC Remedy AR System is helpful.



Selecting integration points, platforms, an implementation method, and a technology method

Planning integrations

Extending AR System server functionality to external data by using installed and created plug-ins

Enabling Plug-ins

Configuring and using the ARDBC and AREA LDAP plug-ins to integrate BMC Remedy AR System with a directory service

Integrating with a directory service

Using plug-ins and the AREA API to integrate BMC Remedy AR System with external user authentication services

AR System external authentication

Viewing and processing external data, accessing external relational database tables, reading data from the AR System database with a third-party application, and providing read-only access to data in BMC Remedy AR System forms

Data and database integrations

Creating custom plug-ins for BMC Remedy Developer Studio

Extending BMC Remedy Developer Studio

Automating tasks and processes by integrating BMC Remedy AR System with TrueSight Orchestration

TrueSight Orchestration integration

Executing and controlling external applications within workflow to supplement AR System servers and clients

Running external processes with the Run Process action

Automatically specifying the person responsible for handling a request in an application

Integrating the BMC Remedy Assignment Engine into an application

Manually integrating Remedy SSO with AR System server, Remedy Mid Tier, and BMC CMDB

Manually integrating Remedy SSO with BMC applications Open link

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  1. Conrad Pereira

    Hi, Link for manual integration of midtier with RSSO is missing. Please provide the link. Thanks.

    Jan 25, 2021 06:19
    1. Onkar Telkikar

      Hi Conrad,

      Thank you for pointing out this issue with the content. We've added the link.


      Feb 05, 2021 10:18