Starting and stopping the App Visibility server services

This topic provides the Windows and Linux commands to stop and start the services for the App Visibility server components, and to verify that the services are running.

The App Visibility server comprises services for the following components:

  • App Visibility portal
  • App Visibility collector
  • App Visibility database (installed with the portal and collector)
  • App Visibility proxy

After you manually change configuration files for these components, you must restart the component service.

This topic presents the following sections:


Related topics

Setting up and managing the App Visibility components and databases

Importing a KeyStore file or replacing the certificate for the App Visibility proxy

Starting and stopping services

Starting and stopping a synthetic TEA Agent as a process

Windows commands to start, stop, and verify services

To start and stop the services on Windows

On the computers where the App Visibility server components are installed, use the Windows services manager (services.msc) to stop and start the App Visibility server components.

The following services are listed for their respective installed components:

  • BMC App Visibility Collector
  • BMC App Visibility Portal
  • BMC App Visibility PostgreSQL
  • BMC App Visibility Proxy

Note

If you need to restart the PostgreSQL service, use the following order:

  • Stop the BMC App Visibility PostgreSQL service after you stop the portal and collector services.
  • Start the BMC App Visibility PostgreSQL service before you start the portal and collector services.

To verify that the services are running on Windows

On the computers where the App Visibility server components are installed, run services.msc and verify that the services are running.

Linux commands to start, stop, and verify services

To start and stop the services on Linux

On the computers where the App Visibility server components are installed, run the required command to start or stop a service:

Component Start command Stop command
App Visibility portal service adop_portal start service adop_portal stop
App Visibility collector

service adop_collector start

service adop_collector stop
App Visibility database service av_pgsql start service av_pgsql stop
App Visibility proxy

service adop_apm_proxy start

service adop_apm_proxy stop

To start and stop the services on SUSE Linux Enterprise 12

If the App Visibility server components are installed on SUSE Linux Enterprise 12, run the required command to start or stop a service:

Component Start command Stop command
App Visibility portal systemctl start adop_portal.service
systemctl stop adop_portal.service
App Visibility collector

systemctl start adop_collector.service

systemctl stop adop_collector.service
App Visibility database systemctl start av_pgsql.service
systemctl stop av_pgsql.service
App Visibility proxy

systemctl start adop_apm_proxy.service

systemctl stop adop_apm_proxy.service

To verify that the services are running on Linux

On the computers where the App Visibility server components are installed, run the following commands to verify that the processes are running:

ps -ea|grep adop_collectord
ps -ea|grep adop_portald
ps -ea|grep adop_apm_proxyd
service av_pgsql status
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