This documentation supports the 23.3 version of BMC Helix CMDB, which is available only to BMC Helix customers (SaaS).

To view an earlier version, select the version from the Product version menu.

22.1 enhancements and patches

Review the BMC Helix CMDB 22.1 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

Related topics

Known and corrected issues

Release notes and notices

Additional BMC Helix ITSM enhancements Open link

BMC applies upgrades as described in  BMC Helix Upgrade policy Open link .

(On premises only) Downloading and installing the patch

Download from EPD

See Downloading the installation files Open link in BMC Helix Service Management Deployment online documentation .

Patch installation

See Upgrading BMC Helix IT Service Management to 22.1.06 Open link in BMC Helix Service Management Deployment online documentation.


Updated support for Kubernetes and OpenShift

BMC Helix Service Management deployment supports Kubernetes version 1.25 and OpenShift version 4.12. 

The supported versions of Kubernetes and OpenShift are as follows:

  • Kubernetes versions - 1.23 – 1.25


    If you are using BMC Helix Service Management in Kubernetes version 1.25, make sure that you use the baseline pod security standard for the namespace where it is being deployed.
  • OpenShift versions - 4.10 – 4.12

For more information, see System requirements Open link .

Updated support for Ingress and Helm

BMC Helix Service Management deployment supports Ingress controller versions 1.6.4 and 1.7.0, and Helm version 3.11. 

Supported Ingress and Helm versions with the orchestration platforms are as follows:

Orchestration platformIngressHelm

For more information, see  System requirements Open link .

Additional products available for on-premises installation

The following products are available in BMC Helix Service Management, and you can install them in your on-premises environment:

  • BMC Helix Portfolio Management (HPM)
  • BMC Helix Customer Service Management (CSM)
  • Drift Management

For more information, see Performing the installation Open link .


Rebrand the CMDB Portal

Customize the look of the CMDB Portal by changing the colors and logo to match with your company's brand colors. For more information, see Rebranding the CMDB Portal.

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