This documentation supports the 21.3 version of BMC Helix CMDB.

To view an earlier version, select the version from the Product version menu.

Troubleshooting the Impact Simulator plug-in

The CMDB Impact Simulator (AIS.FILTERAPI) plug-in is responsible for handling commands from the user interface, organizing the simulation information, and creating results. The plug-in uses the filter interface to receive commands such as add input, update input, or simulate. The AIS plug-in is responsible for queuing CMDB for all the components and relationships and calculating the impact for the simulation.

Troubleshooting tips

  • The ais.log file contains most of the issues related to CMDB Impact Simulator. The ais.log file is generated when you run Impact Simulation and, AIS plug-in gets triggered. The ais.log file is located in Atrium home folder\Logs. For example, C:\Program Files\BMC Software\AtriumCore\logs\ais.log.
  • CMDB Impact Simulator has the following known issue:
    Atrium Impact Simulator shows inconsistent results in server group environment and does not support server group failover mechanism. For the workaround of CMDB Impact Simulator issue, see Knowledge Base article KA408259 (Support login ID required).
Related topics

Enabling logs for the plug-ins server

Enabling plug-ins Open link

Configuring core CMDB components and plug-ins

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