This documentation supports the 21.3 version of BMC Helix CMDB.

To view an earlier version, select the version from the Product version menu.

21.3 patches

Review the fixes and updates in this patch in BMC Helix CMDB 21.3 that might impact your users.

New features and enhancements were delivered in versions 21.3 and 21.3.01, 21.3.02, 21.3.03, 21.3.04, 21.3.05, and 21.3.06 for SaaS subscribers. Starting with the 21.3.05 patch release, these features and enhancements are also available for on-premises customers.



Updates in 21.3.11

(Controlled availability customers only) Facilitate application access to users having different email domains 

Allow multiple users having different email domains and authentication mechanisms to access the same application URL by enabling BMC Helix Single Sign-On (SSO) based multiple service providers (MSP) in your environment. 

MSP incorporates a robust authentication mechanism, ensuring an exclusive and secure access to the application.

After configuring the authorization patterns, when you enable MSP for BMC Helix CMDB, the following  screen asking for user authorization is displayed:

Enter your user name to complete the authorization and then you are redirected to the following application login screen asking for your application login credentials for authentication:

For information about enabling BMC Helix Single Sign-On based MSP in BMC Helix CMDB, see  Facilitating application access to users having different email domains Open link .


Updates in 21.3.10

Support for Kubernetes 1.25 and OpenShift 4.12

BMC Helix Service Management deployment supports Kubernetes version 1.25 and OpenShift version 4.12. 

The supported versions of Kubernetes and OpenShift are as follows:

  • Kubernetes versions - 1.23 – 1.25

    Important

    If you are using BMC Helix Service Management in Kubernetes version 1.25, make sure that you use the baseline pod security standard  if you enable pod security standards in your namespace.

  • OpenShift versions - 4.10 – 4.12

For more information, see System requirements Open link


Support for Ingress controller 1.7.0 and Helm 3.11

BMC Helix Service Management deployment supports Ingress controller versions 1.6.4 and 1.7.0, and Helm version 3.11. 

Supported Ingress and Helm versions with the orchestration platforms are as follows:

Orchestration platformIngressHelm
Kubernetes 1.251.7.03.11
Kubernetes 1.241.7.0
Kubernetes 1.231.6.4
OpenShift 4.121.7.0
OpenShift 4.111.7.0
OpenShift 4.101.6.4

For more information, see System requirements Open link .

Migration of container images to the Alpine operating system

All the BMC Helix Innovation Suite and applications container images that are hosted on the BMC Docker Trusted Registry (DTR) have been migrated from CentOS to the Alpine operating system.

Additional products available for on-premises installation

The following products are available in BMC Helix Service Management, and you can install them in your on-premises environment:

  • BMC Helix Portfolio Management (HPM)
  • BMC Helix Customer Service Management (CSM)

For more information, see Performing the BMC Helix IT Service Management installation Open link .


Updates in 21.3.06

This patch contains the following updates:

Support for Kubernetes and OpenShift

BMC Helix Service Management deployment supports Kubernetes versions 1.22, 1.23, and 1.24, and OpenShift versions 4.9, 4.10, and 4.11. 

The supported versions of Kubernetes and OpenShift are as follows:

  • Kubernetes versions - 1.18 – 1.24
  • OpenShift versions - 4.6 – 4.11

For more information, see System requirements Open link .


Support for self-signed and CA signed certificates

Use a custom self-signed or CA signed certificates to use HTTPS communication for Service Management applications.

For more information, see the CACERTS_FILE parameter in Performing the BMC Helix IT Service Management installation Open link and Applying security certificates to your applications Open link .


Support for Nginx Ingress Controller

BMC Helix Service Management deployment supports  Nginx Ingress Controller version 1.2.0 in addition to support for version 0.32.

For more information, see System requirements Open link .


Automated setting up of BMC Deployment Engine

You can set up BMC Deployment Engine by using an automated script that simplifies the set up process. 

For more information, see Setting up BMC Deployment Engine Open link .


What else changed in this release

The following table lists the changes in the product behavior in this patch: 

UpdateProduct behavior in versions earlier than 21.3.06Product behavior in version 21.3.06

Change in the Oracle database case sensitivity support

BMC Helix Service Management installation supported a case sensitive Oracle database.

BMC Helix Service Management installation supports a case insensitive Oracle database.

For more information, see Setting up an Oracle database Open link in BMC Helix Innovation Suite Deployment documentation..


Updates in 21.3.05

Enhancements to Fluent Bit deployment

In a fresh deployment of BMC Helix ITSM, Fluent Bit is deployed as a sidecar container in the BMC Helix Innovation Suite namespace. 

The following table lists the changes in the product deployment behavior:

Product

Behavior in versions earlier than 21.3.05

Behavior in version 21.3.05
Fluent Bit
  • Deployed as root container
  • Required cluster administrator privileges for deployment
  • Deployed as sidecar container with non-root privilege
  • Does not require cluster administrator privileges for deployment

For more information, see Performing the installation Open link and  Viewing and collecting critical logs by using the Kibana dashboard Open link   in BMC Helix ITSM Deployment documentation.


Enhancements to Support Assistant tool

Use a custom role in your BMC Helix Innovation Suite namespace to install the Support Assistant tool.

For more information, see Performing the installation Open link in BMC Helix ITSM Deployment documentation.


Rollback BMC Helix ITSM deployment

When updating BMC Helix IT Service Management from the version 21.3.04 to 21.3.05, if any of the HELIX_PLATFORM_DEPLOY, HELIX_NONPLATFORM_DEPLOYor HELIX_SMARTAPPS_DEPLOY pipelines fail, you can rollback back to the last successful deployed version of the platform and applications by using the rollback option.

For more information, see  Applying patches Open link in BMC Helix ITSM Deployment documentation.


Updates in 21.3.04

(On-premises only) Enhancements to Support Assistant tool

In a fresh deployment of BMC Helix IT Service Management, Support Assistant tool is deployed as a sidecar container in the BMC Helix Innovation Suite namespace. 

The following table lists the changes in the product deployment behavior:

Product

Behavior in versions earlier than 21.3.04

Behavior in version 21.3.04

Support Assistant tool
  • Deployed as root container
  • Required cluster administrator privileges for deployment
  • Deployed as non-root container 
  • Does not require cluster administrator privileges for deployment
  • Requires namespace level permissions for deployment

For more information, see Performing the installation Open link and Viewing and collecting logs by using the Support Assistant tool Open link .

(On-premises only) Support for deployment size templates

BMC Helix IT BMC Helix IT Service Management deployment supports four different sizing profiles: Compact, Small, Medium, and Large. 

For more information, see  Sizing and scalability considerations Open link

Discontinued support

Discontinued support for H2 Database Engine and Vertica database, due to third-party security vulnerabilities. For more information, see Deprecated and discontinued features.



SaaS application patching

BMC applies upgrades as described in BMC Helix Upgrade policy Open link . BMC applies patches during  Maintenance windows Open link


(On-premises only) Downloading and installing the patch

Download from EPD

See Downloading the installation files Open link in BMC Helix Service Management Deployment online documentation .

Patch installation

See Upgrading BMC Helix IT Service Management to 21.3.06 Open link in BMC Helix Service Management Deployment online documentation.

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