This documentation supports the 20.02 version of BMC CMDB.

To view an earlier version, select the version from the Product version menu.

Remedy AR System plug-ins related to CMDB

By using the BMC CMDB plug-ins you can extend the Remedy Action Request System server functionality to external data (data not contained in the Remedy AR System database). 

The Remedy AR System plug-in server enables integration between Remedy AR System and external programs or environments. All plug-ins are registered with the plug-in server, which runs them as needed and manages all interaction between the Remedy AR System and external programs and environments. 

Plug-in configuration

You can configure plug-ins or modify the existing plug-in configurations in the following ways:

  • Use the procedures described in Configuring core CMDB components and plug-ins to modify the CMDB plug-in configurations.
  • Use the AR System Administration: Plugin Server Configuration form.
  • Use the AR System Administration: AR System Configuration Generic UI form.

The plug-in configurations are read from the pluginsvr_config.xml file and ar.cfg file only during the startup of Remedy Action Request System server


You must avoid editing the pluginsvr_config.xml file, ar.cfg file and log4j_pluginsvr.xml file.

The Plugin Server Configuration form and AR System Configuration Generic UI form are centralized configuration forms that enable you to perform the following tasks:

  • Management of configuration data
  • Sharing of configuration settings across servers
  • Direct and secure storage of data in the database 
  • Modification of forms for logging changes without having to restart the server

The following table provides information about Remedy Action Request System plug-ins related to CMDB:

Plug-in Name and DescriptionUsed By

Atrium Integrator Pentaho plug-in

This plug-in connects and interacts with the Remedy Action Request System server by using the Remedy Action Request System Java APIs. It enables Remedy AR System or Remedy ITSM suite application users to run and monitor Atrium Integrator jobs and transformations from Remedy AR System vendor forms.

Remedy Action Request System server

Deprecation plug-in

This plug-in is used to support the create, read, update, and delete operations on instances in the deprecated classes in BMC CMDB.


Dynamic Service Modeling plug-in

The Dynamic Service Modeling (DSM) plug-in periodically queries the CMDB to see if there are any new configuration items (CIs) or modified CIs that meet the criteria in the saved queries. If a matching CI is found, a relationship is created to relate it to the business or technical service CI. 


Event Engine Channels plug-in

This plug-in provides a mechanism for notifying changes to the CIs that are stored in BMC CMDB.


Federated Data Plug-ins (JDBC and AR)

The federated data plug-ins use adapters to connect an external source of data to BMC CMDB.

The Java Database Connectivity (JDBC) adapter enables configurations managers to federate data from any JDBC-compliant database. The AR adapter enables federation of data from forms on any Remedy AR System servers.


Impact Simulator plug-in

The CMDB Impact Simulator (AIS.FILTERAPI) plug-in is responsible for handling commands from the user interface, organizing the simulation information, and creating results. It is responsible for querying the CMDB for all the components and relationships and calculating the impact of the simulation.


Normalization Engine plug-in

The Normalization Engine plug-in (BMC.FILTERAPI.NORM.ENGINE) normalizes instances by using the product catalog data. Based on the product catalog entry, it normalizes the Category, Type, and Item values of a CI.


Notification Engine plug-in

The applications that rely on a CI and relationship data stored in the BMC CMDB use this plug-in to detect whether CIs and relationships have been added, changed, or deleted.


Service Context plug-in

This plug-in is the logic that supports the BMC Atrium Service ContextBMC Atrium Service Context collects key attributes from several BMC applications and provides that information in a consistent and summarized format.


Unified Service Modeling plug-in

The Unified Service Modeling (USM) plug-in provides an interface for working with business services. It provides an interface for Remedy AR System applications, such as and BMC Cloud Lifecycle Management to access USM-related features through the vendor form.


Configuring core CMDB components and plug-ins

Enabling logs for the plug-ins server

Enabling plug-ins Open link

Updating configuration settings by using the AR System Configuration Generic UI form Open link

Centralized configuration Open link

Was this page helpful? Yes No Submitting... Thank you