This documentation supports the 20.02 version of BMC CMDB.

To view an earlier version, select the version from the Product version menu.

PDFs and videos

or register to view the contents of this page.


The following table lists topics that contain videos that supplement or replace the text-based documentation.

These videos are valid for BMC CMDB version 20.02.

Related topic

BMC Helix CMDB and RSSO YouTube Support Video Index Open link

Video titleDuration (in minutes)Description
CMDB Overview2:32

This video provides an overview of the features in the CMDB 18.08 or later.

Searching and viewing CIs and relationships using the CMDB Explorer2:20

Searching CIs using the advanced search custom query1:45

Creating search queries to search for CIs in BMC CMDB5.05

This video shows you how to create search queries in BMC CMDB by using the Graphical Query Builder, which is a visual query builder.

CMDB Dashboard7:55

This video takes you on a quick tour and familiarizes you with the new CMDB dashboard components.

CMDB Datasources5:39

This video provides an overview of the new Datasources component in the dashboard.

Configuring Key Performance Indicators for CMDB3:31

This video provides an overview of configuring KPIs for CMDB.

CMDB Normalization6:19

This video provides an overview of the Normalization component in the dashboard.

CMDB Reconciliation7:11

This video provides an overview of the Reconciliation component in the dashboard.

CMDB Archiving4:41

This video provides an overview of the steps to define the archiving criteria for a CI.

Creating and Editing CIs using CMDB Explorer6:20

This video provides an overview of how you can create CIs and add relationships using the CMDB Explorer.

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  1. Jeffrey Schnell

    Can we get more current videos & Pdfs with pictures for the CMDB Dashboard?

    Apr 13, 2021 03:03
    1. Maithili Deshpande

      Hi Jeffrey,

      You can find more videos on the BMC channel on YouTube. 

      The PDF that is provided on this page is the entire documentation set for BMC CMDB version 20.02. Are you looking for any specific visual for the CMDB dashboard? 


      Apr 15, 2021 05:58
  2. Laura Garcia

    Hello, the BMC CMDB 20.02 CDM Help doesn't show the inherited relationships of a class. Could you correct it?

    Oct 27, 2021 08:16
    1. Maithili Deshpande

      Hi Laura,

      The Inherited relationships classes table does not show any information because the CI classes do not inherit any relationship classes. Thank you for pointing out this issue with the content. We will correct the issue in upcoming releases.

      If you want to contact Customer Support to log a formal ticket on this issue, visit -

      Regards, Maithili

      Nov 26, 2021 04:31
  3. Brany Hernandez

    Hello, two very useful functionalities are missing for the Atrium Explorer component: The views and the filter to define levels of expansion of the relationships. ¿Is there other replacement functionality for this version of the CMDB?


    Nov 17, 2021 02:00
    1. Maithili Deshpande

      Hi Brany,

      Thank you for your comment!
      We have made some enhancements to CMDB Explorer in BMC CMDB version 21.02 and later. You can take a look at these enhancements in the following topics and videos  -

      If you want to contact BMC Customer Support to log a formal ticket on this issue, click here.


      Nov 17, 2021 11:32
      1. Brany Hernandez

        Thank you very much for the answer, I reviewed the videos and the new features for the most recent versions of the CMDB, the definition of the relationship display levels is covered, however saving views is not covered. I will request to generate a ticket for the query regarding this functionality.


        Nov 18, 2021 06:45
        1. Maithili Deshpande

          Hi Brany, 

          Thank you for sharing your feedback!
          Request you to post this as an idea on the BMC Community page.


          Dec 08, 2021 05:37