This documentation supports the 20.02 version of BMC CMDB.

To view an earlier version, select the version from the Product version menu.

20.02 enhancements

This section contains information about enhancements in version 20.02 of BMC CMDB. 

The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the BMC CMDB 20.02 release.

Related topics

Known and corrected issues

Release notes and notices

Additional Remedy ITSM 20.02 enhancements

BMC CMDB enhancements

The following sections provide information about the enhancements in BMC CMDB 20.02.

Graphical Query Builder for creating a search query

You can create search queries by using the graphical query builder. The graphical query builder enables you to create a search query by dragging and dropping classes on a canvas and creating relationships between these classes. You can edit these queries, and save these queries as personal or shared queries.

For more information, see Creating a graph query to search for a CI.






(Version 19.11 and later) Mapping complex queries to classes

To facilitate implementation of Proactive Service Resolution, predefined complex queries are mapped by default to some classes in BMC CMDB. When a monitoring application such as TrueSight Operations Management creates an event, Remedy ITSM passes queries through a REST API call to CMDB to find the CI related to the incident. If the query is complex, the CMDB REST API uses the predefined complex queries mapped by default to classes to perform the search. You can use the Class Query Mappings page in CMDB to modify these mappings.

For more information, see Associating a CI to an incident and Mapping complex queries to a class.





Enhancements to Common Data Model

Common Data Model has the following enhancements:

  • New attributes are added to the BaseElement class, which are ComponentAliases, InstanceName, and UnstructuredData.
  • There is a change in attribute IDs for Floor, Rack, Shelf, Room, Pillar, CostApportionment, and CostFlow attributes. 

For more information, see Summary of changes to the Common Data Model.






Ability to search for relevant help content within the BMC CMDB UI

Starting with this version, you can search the online documentation from the Self-Help tab and see the related help content from the BMC CMDB UI itself.



Configuration checks for BMC Atrium Integrator

The Configuration Check utility include checks to verify the following BMC Atrium Integrator configurations:

  • The Atrium Integrator configuration file AIntInstalledConfiguration.xml is present in the Atrium Integrator installation directory.
  • Verify that the Atrium Integrator configuration file is present.
  • Verify the presence of the AR System Server in the UDM:Config form.

For more information about BMC Atrium Integrator checks, see BMC Atrium Integrator checks in Remedy Deployment online documentation.




What else changed in this release

The following table lists the changes in the product behavior:

UpdateProduct behavior in versions earlier than 20.02Product behavior in version 20.02
Removal of Adobe Flash Player from Remedy Mid tierRemedy application used Adobe Flash Player on IE 8 for displaying rounded corners on buttons, tooltips, and panel headers, in the login page, and as storage object for global variables.

Remedy does not use Adobe Flash Player for displaying rounded corners on buttons, tooltips, and Panel headers, and as storage object for global variables.
Removed code which was used for detecting Flash Player on the login page and on Mid tier.

ComponentAliases attribute


Maximum length of this attribute was 0.

Maximum length of this attribute is changed to 512 for new installations only. If you upgrade to CMDB version 20.02, the maximum length still remains as 0.

For more information on the
ComponentAliases attribute
and the steps to upgrade,
see Summary of changes to the Common Data Model.

Pentaho plug-in elasticsearch-bulk-insert-plugin 

Transformations involving this plug-in worked out-of-the-box.

Transformations involving this plug-in require you to perform the following steps:

  1. Download the Pentaho CE version from the following location: Pentaho Integration
  2. Extract the downloaded compressed file and copy the folder
    elasticsearch-bulk-insert-plugin to the following location:
    <aRsystemHome>\diserver
    \data-integration\plugin
  3. Restart the carte server and the spoon client.


Pentaho RSS Output pluginPentaho RSS Output plugin was available in BMC CMDB.

Pentaho RSS Output plugin has been removed from BMC CMDB.
This is because the plugin uses the rome-1.0.jar that is potentially vulnerable to an XML Bombing attack due to DOCTYPE declarations.


Enable Atrium Impact Simulator to notify via API when a simulation is complete

To know when a simulation is complete, you might have had to create an escalation because the simulation data was stored in Atrium Impact Simulator memory. This created unnecessary delay in initiating any further workflow.

You can create filters to get a notification when the simulation is complete and a simulation ID is generated. A simulation ID is generated on the CMDB:Activities form in the Data field. You can use this simulation ID to trigger custom actions in applications such as Smart IT or Change Management.
For more information, see Running an impact simulation.



CMDBf adapterThe CMDBf adapter was supported in BMC CMDB. The CMDBf adapter that was used to federate third-party CMDB databases is no longer supported. 
Certification for Pentaho-Jetty with SSL configurationPentaho-Jetty with SSL configuration was certified.

Jetty version 8.1.15 that is bundled with Atrium Integrator Spoon (Pentaho) has been upgraded to version 9.4.20. The upgrade has resulted in changes to Jetty configuration that includes SSL connections.  For this release, BMC has not certified Pentaho-Jetty with SSL configuration.


Was this page helpful? Yes No Submitting... Thank you

Comments