Viewing and exporting the Server Endpoints license usage report for TrueSight Infrastructure Management Servers

The license usage report displays information about the exact number of licenses used for each monitoring solution managed under Infrastructure Management. This view and report can be used to know the exact license count under each category of the managed components.

The report is refreshed once every 24 hours. By default, the high count refresh time is configured at 1:00 A.M. every day, but this time is user configurable.

Prerequisites

You must have installed TrueSight Presentation Server and TrueSight Infrastructure Management Server version 10.7 or later.
You must have configured at least one Infrastructure Management component on the TrueSight console.
Your role must be Super Admin to access the License Usage report. Either you can be an Out-of-the-box administrator user or create a special administrator and assign the Super Admin role to access the report.

To view the license usage details

The report is available on the TrueSight console under the License > License Usage menu option.

From the TrueSight console, select License > License Usage.
By default, the selected Component Type is Infrastructure Management Server.
Currently, only the Infrastructure Management Server is available and therefore, the Component Type does not support additional values in the drop-down.
Select a component from the Components list.
By default, the top-most component is selected.
Two tables are displayed as described under License usage report details.
Click the current count link to view the instances and managed assets details.
Click the high count link to view the instances and managed assets details.
Note
For a Group Tree View, the current and high count links are not clickable.

To export the license usage report

You must tune the timeout settings before generating a PDF export for medium and large deployments.
Export as CSV works without an additional timeout settings to be done in all types of deployments.

From the toolbar section, click and select one of the export types: PDF or CSV.
Wait for the zipped report to be downloaded.
Click and open the zipped file to view the generated report.

To configure the high count refresh time

From the custom/conf/ folder, edit the pronet.conf file and add the property pronet.licenseusage.report.daily.hour=<HH>.
Example
To refresh the daily report at 11:00 P.M., you would enter 23: pronet.licenseusage.report.daily.hour=23
Restart the Infrastructure Management Server by entering the following command: pw sys start.

License Usage report details

By default, the component type is set to Infrastructure Management Server. You are required to select a component to view the following report for the TrueSight Infrastructure Manager:

The following license categories are available for Infrastructure Monitor component:

Limitation

The host name cannot be displayed for solutions with no Instance to Devices data.

Note

To add new monitor types or KMs to licensing, contact BMC Support.

For more details on PATROL KMs and the list of monitoring solutions, see List of Monitoring Solutions and KMs in Infrastructure Management.

Instances and managed assets details

You can view additional details about instances and managed assets by clicking on the Current Count and High Count links. This page displays the details of the instances or managed assets that were counted in the license usage report.

The table shows the managed asset host name (Server Endpoint), relevant data to the license category, and IP address, as shown in the following images:

Notes

The Server Endpoint list is a de-duplicated list. That is, multiple host names with the same IP address or hosts with alias names are counted only once. For example, a host "abc.example.com" having an IP address 192.1.1.1 and a host "abc" having an IP address 192.1.1.1 are considered as a single entry.
Hosts with the same name but with different IP addresses are considered as different entries. For example, a host "abc.example.com" having an IP address 192.1.1.1 and a host "abc.example.com" having an IP address 192.2.1.1 are considered as two different entries.
When a host name does not contain an IP address or if the IP address is masked due to security reasons, the information is displayed with a blank IP address field.

Troubleshooting export to PDF

While generating a PDF export for medium or large deployments, there could be some delay before the output is generated. You must tune the timeout settings to accommodate this delay to avoid the system timeout before generating a PDF output. After resetting the timeout parameter, you must restart the httpd process.

Run pw process restart httpd to restart.

Use the following table to perform the settings: