TrueSight Presentation Server overview

The TrueSight Presentation Server hosts the web-based TrueSight console functions and consumes data from various TrueSight products to provide a consolidated set of views for monitoring the infrastructure, real and synthetic applications, and capacity planning. In addition to data presentation, the TrueSight Presentation Server performs functions such as role-based access control and data management functions such as storage and persistence.

 The TrueSight Presentation Server supports integrations to other products, high availability, and disaster recovery. User management and multi-tenancy support is enabled through integrated system authentication with Remedy Single Sign-On.

Related topics


Quick tour of the TrueSight console

Network ports (Operations Management) Open link

Ports and protocols (Capacity Optimization) Open link

TrueSight Presentation Server core service

The core service is the main server process that communicates with the data providers and datastore functions. Apache Tomcat is embedded in the core service.

  • Cache service
  • Persistence service
  • Event Management service
  • Role-based access control (RBAC)
  • User and tenant management
  • Application Model
  • Group management

For information about restarting services, see Starting and stopping the Presentation Server services.

TrueSight Presentation Server structure

The following diagram illustrates the relationship of the TrueSight Presentation Server functions.



The application layer consists of all the functions that are displayed in the TrueSight console and the Application Programming Interface (APIs) that communicate with the platform layer APIs.


The platform layer consists of functions such as messaging, Representational State Transfer (REST) web services, role-based access control (RBAC), logging, clustering for high availability, and other core functions that make up the TrueSight Presentation Server.


The datastore layer functions include data caching and data persistence:

  • Data caching - The TrueSight Presentation Server uses Infinispan as the caching service for caching the entities created in the TrueSight console and the entities received from the data providers, such as Meta (managed object definition), managed objects, devices, events from the cell, and groups. 

  • Data persistence - The TrueSight Presentation Server utilizes the following software to store and persist information:

    • PostgreSQL Server - Stores information such as data provider servers, devices, groups, application model entities and relationships, and entities such as PATROL Agents, and Integration Service hosts and clusters.

    • Elasticsearch with Lucene - Persists and searches the events received from the data providers.


Supported integrations with TrueSight Operations Management

The following table lists the TrueSight Operations Management components supported with the current and earlier versions of TrueSight Presentation Server:

TrueSight Operations Management componentsPresentation
Server 11.0
Server 10.7
Server 10.5
Server 10.1
Server 10.0
TrueSight Infrastructure Management
















TrueSight App Visibility Manager11.010.710.510.110.0
TrueSight IT Data Analytics11.0








1 For the agent graph feature in the TrueSight console to work, the Infrastructure Management server version 10.0 must have the 10.0.500 update applied or it must be upgraded to the next higher version.

Supported integration with TrueSight Capacity Optimization

The following table lists the TrueSight Capacity Optimization versions supported with the current and earlier versions of TrueSight Presentation Server:

TrueSight product

Presentation Server 11.0

Presentation Server 10.7

Presentation Server 10.5

Presentation Server 10.1

Presentation Server 10.0

TrueSight Capacity Optimization11.010.7



Supported integrations with other BMC products

The following table lists the integrations with other BMC products supported with this release of the Presentation Server.


BMC Remedy Single Sign-On and later.

Note: If you have Remedy Single Sign-On installed, you must check and apply the relevant patches listed above for a seamless integration with the TrueSight Presentation Server. Before proceeding with the patch installation, stop the TrueSight Presentation Server and back up Remedy Single Sign-On.

BMC Server Automation

8.5, 8.6, 8.7, 8.8, 8.9

BMC Change Management

8.1, 8.1 SP1, 8.1 SP2, 9.0, 9.0 SP1, 9.1, 9.1 SP2, 9.1 SP3

BMC Service Resolution

3.0, 3.0.01, Open link 3.5, 3.5 Patch 1 Open link

Entuity Network Monitoring

16.0, 16.5 (Patch 1, Patch 2)

Real End User Experience Open link


Smart IT Open link

1.5.01, 1.6

IT Data Analytics Open link


TrueSight Capacity Optimization Open link

TrueSight IntelligenceNot applicable
TrueSight PulseNot applicable

Integrated system authentication with Remedy Single Sign-On

Remedy Single Sign-On (Remedy SSO) is an authentication system that enables users to enter their credentials only once for authenticating in a multi-software environment. Upon authentication, users automatically gain access to all applications that are integrated with Remedy SSO. In TrueSight Presentation Server, Remedy SSO supports only the following authentication types:

  • Local
  • SAMLv2


The Infrastructure Management administrator console and TrueOps mobile app does not support the SAMLv2 authentication type.

In TrueSight Presentation Server, Remedy SSO does not support the following authentication types:

  • Kerberos
  • CERT

Based on your organization's requirements, you can configure any of the authentication types to authenticate the users for TrueSight product components. To configure and use these authentication types you must do the following:

  • Install the Remedy Single Sign-On server and configure it with an authentication server such as LDAP/AD or SAMLv2.
  • Create the required tenants (realms), user groups, and users on the Remedy Single Sign-On Admin console.
  • Integrate the Remedy Single Sign-On server with the TrueSight Presentation Server during the TrueSight Presentation Server installation or upgrade.

For getting started with Remedy SSO, see  Remedy Single Sign-On at-a-glance Open link

For more information about integrating BMC products with the TrueSight Presentation Server, see Configuring component products in the Presentation Server.

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