Monitoring the Presentation Server environment
You can monitor the TrueSight Presentation Server environment, so that you are alerted when a service becomes unavailable.
Alerts are generated in the form of automated email or events, or both. Use the following table to understand the types of alerts generated for the monitored services:
|Remedy Single Sign-On server|
|Database (PostgreSQL) service|
|Index (Elasticsearch) server|
|Failover of high-availability installations|
Components registered with the TrueSight Presentation Server
(Only when disconnects)
Self-monitoring email alerts
The monitored services are checked every 10 seconds for availability and an email is generated after five unsuccessful retries.
By default, self-monitoring email alerts are not configured. You can configure self-monitoring email from the command line.
To configure self-monitoring email alerts
- From a command prompt, go to the <Presentation Server installation directory>\TrueSightPServer\truesightpserver\bin directory.
Run the following commands to set up the email alerts:
Command Value Example tssh properties set mailer.enabled true to enable email alerts; false to disable email alerts. tssh properties set mailer.enabled true tssh properties set mail.to.addresses The email address or a comma separated list of email addresses to send the alerts to. tssh properties set mail.to.addresses firstname.lastname@example.org tssh properties set mail.from.address The "From" email address that you want to be displayed in the email alerts. tssh properties set mail.from.address email@example.com tssh properties set mail.server.hostname The email server host name. tssh properties set mail.server.hostname mail.xyz.com
Run the following command to apply the properties:
tssh properties reload
- (Optional) Run the following command to view the properties that are set:
tssh properties list
After you receive a self-monitoring email alert, restart the entire TrueSight Presentation Server services and not just the affected service.
Go to the <Presentation Server installation directory>\TrueSightPServer\truesightpserver\bin directory and run the following commands:
tssh server stop
tssh server start
The Events page of the TrueSight console displays self-monitoring events for the following conditions:
- Unavailability of the Remedy Single Sign-On server
- Unavailability of the database (PostgreSQL) service
- Unavailability of components registered with the TrueSight Presentation Server
- Failover on High Availability enabled installations
Only users with the Super Admin role can view self-monitoring events.
Some self-monitoring events might not get closed automatically after the service is restored. Manually close such events.
Self-monitoring events are indicated by theicon. The event severity determines the color of the icon.
Click an event timestamp to view details about the event.
The text Self-Monitoring is prefixed to self-monitoring events. On the Events page, enter Self-Monitoring in the search box to display only self-monitoring events.