Default users and user groups

When you install TrueSight Presentation Server, the following default user groups and users are created in your Remedy Single Sign-On (SSO) server for the default * tenant. Not all default user groups contain default users. 

Default user groupsDefault usersDescription
Administratorsadmin Default administrator user
bppmws_internal 

Internal user that supports:

  • Distributed Service Models
  • Cloud Lifecycle Management integration
  • BMC Service Resolution integration
csm_user

Internal user that supports:

  • Cloud Lifecycle Management integration
  • BMC Change Management integration
  • BMC Service Resolution integration
API Groupapiuser

Internal user that supports TrueSight Capacity Optimization Integration

  • TrueSight Operations Management 10.1 Extractor in Capacity Optimization 10.5
  • Generic Extractor in Capacity Optimization 10.5
Capacity_AdministrationNone

Users in this group can perform all administrative activities, and have access to the Administration section in both the consoles:

  • TrueSight console, hosted on the Presentation Server
  • TrueSight Capacity Optimization console, hosted on the Application Server
Capacity_ViewNone

Users in this group can view the Capacity section (includes Views and Investigate) in the TrueSight console, and Reports section in the TrueSight Capacity Optimization console. 

The users cannot perform administrative activities such as creating custom views.


Capacity_PlanningNone

Users in this group can perform all capacity planning related activities. The users have access to the Capacity section (includes Views and Investigate) in the TrueSight console, and to all sections in the TrueSight Capacity Optimization console, except the Administration section.

The users can create and edit views, and view and edit Investigate studies. The users cannot perform administrative activities in the TrueSight Capacity Optimization console.

Cloud_Cost_ControlNoneUsers in this group can access and use the Cloud Cost Control section in the TrueSight console.
Central Monitoring AdministratorsNoneNA
Model Administratorsservice_admin

Default service model administration user for the TrueSight Presentation Server and TrueSight Infrastructure Management

Monitoring Administratorsevent_admin

Default event administration user for the TrueSight Presentation Server and TrueSight Infrastructure Management

Operatorsoper

Default operator user for the TrueSight Presentation Server and TrueSight Infrastructure Management

Supervisorsuser

Default supervisor user for the TrueSight Presentation Server and TrueSight Infrastructure Management

ViewersNoneNA
WS Full AccessNoneNA

After you register an App Visibility portal in the TrueSight console, a new user, App_Visibility_Internal_<tspsHostID>, is automatically added to Remedy Single Sign-On. This is an internal user with a randomly generated password and should not be changed.


Passwords for default users

The default password for the default users is "userID12345".

For example, the password for the admin user is admin12345.

Guidelines for users and user groups

You can create users in Remedy SSO in the default * tenant by logging in as the Admin user. 

Don'ts

Do not include the "@" symbol in user names or tenant names.

Do not create a username that is same a Remedy Single Sign-On "Admin" user.


Remedy SSO resources

To view Remedy SSO requirements for TrueSight Operations Management, see System requirements for Remedy SSO.

To access information about installing and configuring Remedy SSO, see Installing Remedy SSO.

Related topics

Managing authorization profiles

Managing users and user groups

Managing users and access control

Role-based access

Viewing user details

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