Configuring user authentication for the Presentation Server in Remedy SSO

After you create or edit and configure the tenant details in Remedy SSO, you must configure the user authentication type. Remedy SSO can be configured to provide one of the following authentication types for the TrueSight Presentation Server:

From the TrueSight console, you can only view the user information. You must perform all modifications to the user information in Remedy SSO. You can do that by cross-launching to Remedy SSO from the TrueSight console.

Related topics

Configuring the general settings in Remedy SSO Open link

Configuring tenants in Remedy SSO

Managing authorization profiles

Role-based access Open link

Before you begin

  • You must have installed Remedy SSO.
  • You must have set the Remedy SSO general settings.
  • You must have configured tenants to be used with the TrueSight Presentation Server.

Local User Management authentication

LDAP/AD authentication

The Remedy SSO server provides support for using external Lightweight Directory Access Protocol (LDAP) servers for authentication. The Lightweight Directory Access Protocol (LDAP) is an open, vendor-neutral, industry standard application protocol for accessing and maintaining distributed directory information services over an Internet Protocol (IP) network.

Support for LDAP also includes using external Active Directory (AD) servers for authentication. The Active Directory authentication must be configured for the enterprise environment.

SAMLv2 authentication

This section provides the following information for configuring authentication types in Remedy SSO:

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