Downloading the installation files
If you do not have a current license for the product, contact a BMC sales representative by calling 800 793 4262. If you cannot download the product, contact a sales representative and ask for a physical kit to be shipped to you.
Note
The component files that you download from the BMC Software EPD web page might contain some or all of the patches listed on the product's Customer Support web page. If the EPD page shows that a patch is included, you do not need to obtain that patch separately.
TrueSight Operations Management components
In addition to installing Remedy Single Sign-On, and TrueSight Presentation Server, you can install one or more of these components, based on your licenses:
- TrueSight Infrastructure Management
- TrueSight App Visibility Manager
- Real End User Experience Monitoring Software Edition
- TrueSight IT Data Analytics
If you are installing the product for the first time, you do not need to apply service packs or patches before you begin using the product. When new service packs and patches are released for the TrueSight Operations Management solution, you can perform an upgrade of the product to apply the latest changes. To apply product updates, select the Product Patches tab on EPD and download the latest service pack or patch. You can find the latest information about service packs and patches under Release notes and notices.
Download links for installation files
Click a product or component link in the following table to access the EPD website and page that contains the installation files. From the EPD page you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials, and you must be licensed for the product to access the download page. You might also be prompted to complete the Export Compliance Form.
BMC Software recommends that you install the products or components from a local copy of the installation image and not from a network drive. Installing from a network drive can cause delays in completing the installation.
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TrueSight Synthetic Monitor with Borland Silk Performer
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