ID: 800001 | Message: Generic Error Code . Explanation: This is generic error code. User Response: This is generic error code. |
ID: 800005 | Message: Received null command bean {0}. Cannot process request Explanation: A null value is returned for the Upgrade bean. User Response: Check the Tomcat log file and verify whether the server has initiated beans properly. |
ID: 800006 | Message: Unable to find class name for property {0 } Explanation: Unable to find class name for property. User Response: Check the upgrade and Tomcat log files for any exceptions. |
ID: 800007 | Message: Upgrade Properties object is null, cannot proceed. Explanation: The properties object is null. User Response: Check whether the upgrade properties exist at installationDirectory/server/SIEMUpgrade/conf. |
ID: 800008 | Message: Unable to fetch service bean, cannot proceed. Explanation: Unable to initiate service bean. User Response: Check Tomcat log files for any errors. |
ID: 800009 | Message: Unable to create user collections. Received exception {0 }. Explanation: Unable to create user collections. User Response: Check log files for any errors at installationDirectory/server/SIEMUpgrade/log/ME.log. |
ID: 800010 | Message: TO object is NULL, cannot proceed. Explanation: The value of the TO object is null. User Response: Check the upgrade log file at installationDirectory/pronto/logs/upgrade.log. |
ID: 800011 | Message: Duplicate entry in database for {0 }. Explanation: The duplicate entry indicates that the entity which is inserted, already exists in the database. User Response: The said entity is already upgraded to a new system, this is only a warning. |
ID: 800012 | Message: Error accessing user persistence service. Explanation: Error accessing user persistence service. User Response: Check the upgrade and JServer logs at installationDirectory/pronto/logs/ for information. |
ID: 800013 | Message: Unable to read properties file {0}, either it is corrupted, or file does not exist. Explanation: System could not read the file. File does not exist or is corrupted. User Response: Check whether the file exists, and is readable using a text editor. |
ID: 800014 | Message: Upgrade mapper file does not exist, please check. Explanation: Upgrade mapper file does not exist. User Response: Check the upgrade log file for more information about installationDirectory/pronto/logs/upgrade.log. |
ID: 800501 | Message: Infrastructure Management Home is not set. Explanation: Infrastructure Management Home is not set. User Response: Check whether the environment variable for BMC_PROACTIVENET_HOME is set properly. |
ID: 800507 | Message: Exception in inserting/Updating role while upgrade {0 } Explanation: Exception in inserting/updating role during the upgrade process. User Response: Check the log file at installationDirectory/server/SIEMUpgrade/log/ME.log and installationDirectory/pronto/logs/upgrade.log for more details. |
ID: 800509 | Message: {0} Permission is not available. Please check database. Explanation: Permission is not available. User Response: Check the log files at installationDirectory/server/SIEMUpgrade/log/ME.log and installationDirectory/pronto/logs/upgrade.log for more details. |
ID: 800512 | Message: Unable to create user collections. Received exception: {0 } Explanation: Exception occurs in create user collection. User Response: Check the log files at _installationDirector_y/server/SIEMUpgrade/log/ME.log and installationDirectory/pronto/logs/upgrade.log for more details. |
ID: 800515 | Message: Role {0} already exist . Explanation: The role already exists. User Response: Check whether the BIEM side and Infrastructure Management side roles exist and are matching. Check the log file at installationDirectory/pronto/logs/upgrade.log. |
ID: 800516 | Message: No permission available in xml file or all permissions are obsolete. for role {0}. Assigning Read only permissions. Explanation: Permission is not available in xml file or all the permissions are obsolete. User Response: Check whether the xml file has permission and is not blank. |
ID: 800517 | Message: Exception in getting userPersistenceService. {0 } Explanation: Exception in getting userPersistenceService. User Response: Check log files at installationDirectory/server/SIEMUpgrade/log/ME.log and installationDirectory/pronto/logs/upgrade.log for more details. |
ID: 800518 | Message: Error Upgrading Slot Orders. Explanation: The error upgrading slot orders indicates that the error occurred while upgrading a slot order. User Response: This is for information that the slot order was not upgraded and the user can manually create this slot order in Infrastructure Management. |
ID: 800519 | Message: Error Updating Slot Order {0 }. Explanation: This indicates that the slot order already exists and upgrade is trying to update the existing slot order and it was unable to update. User Response: Manually update the existing slot order as required. |
ID: 800520 | Message: Error Adding Slot Order {0 }. Explanation: This indicates that for upgrading slot order, this slot order does not exist and must be newly added, but unable to add a new slot order. User Response: Manually add this slot order after the upgrade. |
ID: 800521 | Message: Error Upgrading smcnav. Explanation: The error upgrading smcnav indicates that the upgrade process was unable to upgrade Service Group. User Response: Manually add this Service Group as required. |
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