Uninstalling the App Visibility agents

This topic provides instructions to uninstall the App Visibility agents:

To uninstall the App Visibility agent for .NET using the wizard

1. Log on with administrator privileges to the server on which App Visibility agent for .NET is installed.
2. Launch the uninstallation wizard:
   • Windows 2003
     1. From the Start menu, click Control Panel > Add or Remove Programs.
     2. Locate and select BMC App  - Agent for .NET, and click Remove.
   • Windows 2008
     1. From the Control Panel, select Programs and Features.
     2. Right-click BMC Application Diagnostics Server - Agent for .NET and click Uninstall.
3. In the welcome screen, click Next.
4. Select to uninstall the agent and click Next.
5. In the Uninstallation Preview screen, review the details and click Uninstall.
6. If required services are running, such as IIS, click Next to confirm that the services will be stopped. 
   Services are restarted at the end of the uninstall process.
7. In the Maintenance Complete Summary, click Done to complete the uninstallation process.

To uninstall the App Visibility agent for .NET silently

1. Navigate to <agentInstallationDirectory>\Uninstall and open the agent-silent-uninstall-option.txt file for editing.

2. Enter to run or skip the cleanup utility. By default the value is false, meaning the uninstall process is not skipped and runs.

   -J SkipCleanupUtility=false

   The cleanup utility removes the agent from the registry and deletes related files.

3. Save and close the agent-silent-uninstall-option.txt file.
4. In a command line, navigate to the agentInstallationDirectory\Uninstall folder.

5. In a command line, run the following command:

   uninstall.exe -i silent -DOPTIONS_FILE="<Full-File-Path>\agent-silent-option-uninstall.txt"

   Replace <Full-File-Path> with the complete path to the agent-silent-options-uninstall.txt file.

For troubleshooting the App Visibility Agent for .NET uninstallation issues, see  App Visibility agent for .NET uninstallation has warnings

To uninstall the App Visibility agent for Java using the wizard

1. Log on to the computer with the user that runs the application server.
   On Windows computers, you must run the uninstall with a user that has administrator privileges.
   

2. Stop the application servers from which you want to remove the App Visibility agent for Java.

3. Launch the uninstallation wizard:

   • Windows
     1. From the Control Panel, select Programs and Features.
     2. Right-click BMC App Visibility Agent for Java and click Uninstall.
   • Linux/AIX/Solaris
     1. Navigate to agentInstallationDirectory/Uninstall/.
     2. Run the command ./uninstall.bin.
4. In the welcome screen, click Next.
5. In the Uninstallation Preview screen, review the details and click Uninstall.
6. In the Uninstallation Summary, click Done to complete the uninstallation process.

To uninstall the App Visibility agent for Java silently

1. Log on to the computer with the user that runs the application server.
   On Windows computers, you must run the uninstall with a user that has administrator privileges.
   

2. Stop the application servers from which you want to remove the App Visibility agent for Java.
3. In a command line, navigate to the agentInstallationDirectory\Uninstall folder.

4. In a command line, run the following command:

   • Windows

     uninstall.exe -i silent

   • Linux/AIX/Solaris 

     ./uninstall.bin -i silent

Where to go from here

For information on uninstalling other TrueSight Operations Management components, see Uninstalling

For information on installing TrueSight Operations Management components, see Installing