TrueSight console browser requirements and compatibility

This topic presents browser requirements and a browser compatibility matrix for the TrueSight console:

TrueSight console browser requirements


The following table lists the installation requirements of the TrueSight console.

Component

Requirement

Supported resolution

1280*1024

Supported browsers

  • Microsoft Internet Explorer version 11
  • Mozilla Firefox
  • Google Chrome
  • Safari 

Recommendation: For better product performance, BMC recommends you to use Google Chrome and Mozilla Firefox.

Note: Enable the cookies in the browser. Otherwise, you cannot access the TrueSight console. By default, cookies are enabled in all browsers.

Adobe Flash Player

Version 10.0.x or later (for the operator console)

Java
  • Version 1.8 or later
  • Java Runtime Environment 1.8.0_152

TrueSight console browser compatibility by operating system

The TrueSight console is compatible with the following combinations of operating systems and web browsers:


Compatible web browsers and operating systems for the console

 

Browser →


Operating system ↓

Microsoft Internet Explorer 11

Mozilla
Firefox 1

Google
Chrome 1

Apple
Safari 1

Mac OS X 10.12.6 (Sierra) 3

 

(tick)

 

(tick)

Mac OS X 10.11.6 (El Capitan) 3

 

(tick)

 

(tick)
iOS 10       (tick)2
iOS 9       (tick)2

Microsoft Windows 10

(tick) (tick) (tick)

 

Microsoft Windows 8

(tick) (tick) (tick)

 

Microsoft Windows 7

(tick) (tick) (tick)

 

Red Hat Enterprise Linux 6.9, or later

 

(tick)

 

 

Android Nougat     (tick)  
Android Marshmallow     (tick)  
Android Lollipop     (tick)  

1 Use the latest version of the browser.

2 Safari and Chrome on iOS 9.2.1 have issues with editing long text entries.

3 The Adobe Flash player is not enabled by default. Enable the Adobe Flash player to use options such as the Trace Details page of App Visibility Manager and for cross-launching to the Infrastructure Management server. For more information, see https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html.

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