Troubleshooting non-English platform and browser display issues

On a browser with non-English language settings enabled, the domain login page displays an incorrect text with junk characters. The workaround is to apply the following hotfixes:

Applying the Remedy SSO server-side hotfix

Do the following to apply the hotfix:

1. Extract the RSSO_1802_2018APR30_CU_ALL.zip file into a temporary location.

2. Stop the Remedy SSO server Tomcat service.

3. Copy all the folders and files in the <RSSO_TOMCAT_Directory>/webapps/rsso folder into a backup folder.

4. Copy the following files from the unzipped hotfix server folder into their corresponding folders in the <RSSO_TOMCAT_Directory>/webapps/rsso folder:

   • WEB-INF/classes/com/bmc/rsso/servlet/rest/admin/TokenInfoResource.class

   • WEB-INF/classes/com/bmc/rsso/servlet/rest/admin/IdpResource.class

   • WEB-INF/lib/core-18.02.00.jar

   • WEB-INF/lib/commons-18.02.00.jar

5. Restart the Remedy SSO server Tomcat service.
   
   

   Rollback the hotfix update

   If you want to rollback the hotfix, do the following to rollback:

   1. Stop the Remedy SSO server Tomcat service.
   2. Delete all folders and files in the <RSSO_TOMCAT>/webapps/rss folder.
   3. Restore the folders and files from the backup folder.
   4. Restart the Remedy SSO server Tomcat service.

Applying the Remedy SSO Agent hotfix for the TrueSight Presentation Server

1. Stop the TrueSight Presentation Server.

2. Back up the rsso-agent-all.jar-18.02.00.jar file from the following folder:

   (Windows) <TSPS_Install_Directory>\truesightpserver\modules\tomcat\webapps\ROOT\WEB-INF\lib

   (Linux) <TSPS_Install_Directory>/truesightpserver/modules/tomcat/webapps/ROOT/WEB-INF/lib

3. Copy the rsso-agent-all.jar file from the extracted hotfix agent folder to the following folder:

   (Windows) <TSPS_Install_Directory>\truesightpserver\modules\tomcat\webapps\ROOT\WEB-INF\lib

   (Linux) <TSPS_Install_Directory>/truesightpserver/modules/tomcat/webapps/ROOT/WEB-INF/lib

4. Rename the rsso-agent-all.jar file as the rsso-agent-all.jar-18.02.00.jar file.

5. Back up the domain-entry.jsp file from the following folder:

   (Windows) <TSPS_Install_Directory>\truesightpserver\modules\tomcat\webapps\ROOT\

   (Linux) <TSPS_Install_Directory>/truesightpserver/modules/tomcat/webapps/ROOT/

6. Copy the domain-entry.jsp file from the extracted hotfix agent folder to the following folder:

   (Windows) <TSPS_Install_Directory>\truesightpserver\modules\tomcat\webapps\ROOT\

   (Linux) <TSPS_Install_Directory>/truesightpserver/modules/tomcat/webapps/ROOT/

7. Restart the TrueSight Presentation Server for the changes to take effect.

Applying the Remedy SSO Agent hotfix for the Infrastructure Management

1. Stop the Infrastructure Management.

2. Back up the rsso-agent-all.jar file from the following folder:

   (Windows) <TSIM_Install_Directory>\pw\tomcat\webapps\pronto\WEB-INF\lib\

   (Linux) <TSIM_Install_Directory>/pw/tomcat/webapps/pronto/WEB-INF/lib/

3. Copy the rsso-agent-all.jar file from the extracted hotfix agent folder to the following folder:

   (Windows) <TSIM_Install_Directory>\pw\tomcat\webapps\pronto\WEB-INF\lib\

   (Linux) <TSIM_Install_Directory>/pw/tomcat/webapps/pronto/WEB-INF/lib/

4. Back up the domain-entry.jsp file from the following folder:

   (Windows) <TSIM_Install_Directory>\pw\tomcat\webapps\pronto\

   (Linux) <TSIM_Install_Directory>/pw/tomcat/webapps/pronto/

5. Copy the domain-entry.jsp file from the extracted hotfix agent folder to the following folder:

   (Windows) <TSIM_Install_Directory>\pw\tomcat\webapps\pronto\

   (Linux) <TSIM_Install_Directory>/pw/tomcat/webapps/pronto/

6. Restart the Infrastructure Management for the changes to take effect.