System requirements for App Visibility Manager server components
This topic provides the hardware and software system requirements for TrueSight App Visibility Manager components.
App Visibility server system requirements (applicable to versions 11.3.02 and later)
Ensure that the App Visibility portal, collector, and proxy environment includes the following requirements.
Supported TrueSight Presentation Server component
You must install and configure the Presentation Server version mentioned as per the Supported Presentation Server integrations with TrueSight Operations Management components page.
Supported operating systems for App Visibility server components
Support for third-party products
To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see
BMC's product support policy.
You can install the App Visibility server components on computers running the following operating systems.
Windows
Microsoft Windows 2019
- Microsoft Windows 2019 Standard Edition (64-bit)
Microsoft Windows 2019 Datacenter Edition (64-bit)
Note
(Applicable to version 11.3.02 only) Ignore any installer warning message and continue with your installation.
Microsoft Windows 2016
- Microsoft Windows 2016 Standard Edition (64-bit)
- Microsoft Windows 2016 Datacenter Edition (64-bit)
Microsoft Windows 2012
- Microsoft Windows 2012 R2 Standard Edition (64-bit)
- Microsoft Windows 2012 R2 Datacenter Edition (64-bit)
- Microsoft Windows 2012 Standard Edition (64-bit)
- Microsoft Windows 2012 Datacenter Edition (64-bit)
Microsoft Windows 2008
- Microsoft Windows 2008 R2 Standard Edition (64-bit)
- Microsoft Windows 2008 R2 Datacenter Edition (64-bit)
- Microsoft Windows 2008 R2 Enterprise Edition (64-bit)
Linux
Red Hat Enterprise Linux (64-bit versions):
- 8.x - Supported only for App Visibility Server version 11.3.03 and not earlier.
- 7.x
- 6.x
Note: The App Visibility Proxy server is not supported on RHEL 6.x due to newer kernel requirements.
- SUSE Linux Enterprise Server (64-bit versions):
- 12.x
Database requirements for the App Visibility portal and collector
During App Visibility portal installation, a local PostgreSQL database is automatically installed on the same computer as the App Visibility portal. Likewise, during App Visibility collector installation, a local PostgreSQL database is automatically installed on the same computer as the App Visibility collector.
For either component, you cannot connect to a different database.
Hardware sizing for App Visibility server components
Ensure that you have sufficient resources for the optimum performance of the size of your deployment. See also Sizing App Visibility Manager and Synthetic TEA Agent components for guidelines about estimating the equipment you need depending on the size of your environment.
If all App Visibility server components are installed together, such as for a very small environment or a test environment, approximately 2.1 GB of disk space is required and 10 GB RAM.
Database size calculations assume a retention period of 35 days.
App Visibility collector resources for different deployment sizes
BMC recommends that all nodes in TrueSight App Visibility Manager Proxy cluster have approximately the same disk size.
Size of deployment | Number of agents | CPUs required | Memory required | Database size |
|---|---|---|---|---|
Small | 20 | 2 CPUs, 2 GHz each | 8 GB RAM | 200 GB |
Medium | 100 | 2 CPUs, 2 GHz each | 8 GB RAM | 1000 GB |
Large | 200 | 4 CPUs, 2 GHz each | 16 GB RAM | 2000 GB* |
*Divide the required disk size between the number of collectors: <diskSize> / <numberOfCollectors>
To install the App Visibility collector software and database, the computer must have approximately 2 GB of free disk space and a minimum of 4 GB RAM (8 GB recommended).
The App Visibility collector database must be scaled for the number of App Visibility agents in your environment. To calculate the maximum database size, use the following equation:
10 GB x number of agents = maximum database size
The default maximum database size is 100 GB, which is enough for 10 App Visibility agents in an average environment. For information about changing the App Visibility collector database settings, see
Managing the App Visibility database
.
App Visibility portal resources for different deployment sizes
Size of deployment | Number of agents | CPUs required | Memory required | Database size |
|---|---|---|---|---|
Small | 20 | 2 CPUs, 2 GHz each | 8 GB RAM | 20 GB |
Medium | 100 | 2 CPUs, 2 GHz each | 8 GB RAM | 100 GB |
Large | 200 | 4 CPUs, 2 GHz each | 16 GB RAM | 200 GB |
To install the App Visibility portal software and database, the computer must have approximately 2 GB of free disk space and a minimum of 4 GB RAM (8 GB recommended).
Disk space requirements are the same, even if many App Visibility collectors are used.
App Visibility proxy resources for different deployment sizes
Size of deployment | Number of requests | Number of nodes | CPUs required | Memory required | Disk size |
|---|---|---|---|---|---|
Small | up to 10 per second | 1* | 4 CPUs, 2 GHz each | 6 GB RAM | 50 GB |
| Medium | up to 500 per second | 2 | 4 CPUs, 2 GHz each | 8 GB RAM | 100 GB |
| Large | up to 2000 per second | 3 | 4 CPUs, 2 GHz each | 16 GB RAM | 200 GB |
*For high availability, more than one proxy node is required.
To install the App Visibility proxy software, the computer must have approximately 220 MB of free disk space and a minimum of 6 GB RAM (8 GB recommended).
App Visibility portal and collector system requirements for Synthetic Monitor
Ensure that you have sufficient resources for the optimum performance of the size of your deployment. See also Sizing App Visibility Manager and Synthetic TEA Agent components for guidelines about estimating the equipment you need depending on the size of your environment.
Hardware sizing for App Visibility deployments with Synthetic Monitor
Database size calculations assume a retention period of 35 days.
App Visibility portal database resources for different deployment sizes for synthetic transactions
Size of deployment | CPUs required | Memory required | Database size |
|---|---|---|---|
Small | 2 CPUs, 2 GHz each | 8 GB RAM | 2 GB |
Medium | 2 CPUs, 2 GHz each | 8 GB RAM | 10 GB |
Large* | 4 CPUs, 2 GHz each | 16 GB RAM | 20 GB |
*For large deployments, increase the heap size on your portal to 4 GB. See
Changing the heap size on App Visibility components
for more details.
Calculations are for transactions using the URLChecker script, with 10 custom timers or page timers per transaction, and approximately 20% of transactions with 1 error each. For transactions that don't use timers and have fewer errors, database size requirements may be smaller.
App Visibility collector database resources for different deployment sizes for synthetic transactions
Size of deployment | Number of transactions per hour** | CPUs required | Memory required | Database size |
|---|---|---|---|---|
Small | 15000 | 2 CPUs, 2 GHz each | 8 GB RAM | 20 GB |
Medium | 75000 | 2 CPUs, 2 GHz each | 8 GB RAM | 100 GB |
Large* | 120000 | 4 CPUs, 2 GHz each | 16 GB RAM | 200 GB |
*For large deployments, increase the heap size on your collector to 4 GB. See
Changing the heap size on App Visibility components
for more details.
**If you are likely to exceed the number of transactions per hour, BMC recommends you add an additional collector to your deployment.
Calculations are for transactions using the URLChecker script, with 10 custom timers or page timers per transaction, and approximately 20% of transactions with 1 error each. For transactions that don't use timers and have fewer errors, database size requirements may be smaller.
Calculations assume approximately 10% of transactions generate events. Sustained peaks of event generation and fluctuating event levels can adversely affect performance.
Network bandwidth utilization for App Visibility portal and collector with Synthetic Monitor
In TrueSight App Visibility Manager, the bandwidth is often measured as the amount of data that is carried to and from the App Visibility portal and collector over a specified period of time.
The bandwidth test simulated 300 Synthetic TEA Agents executing 50 transactions every five minutes.
The following values show the network bandwidth utilization for all traffic sent and received by the component:
| Component | Network bandwidth |
|---|---|
| App Visibility portal |
|
| App Visibility collector |
|
Default server communication ports
The following table lists the default port numbers used by the App Visibility server components. The listed port numbers are the default values that you can change during installation, or change in the properties files after installation (requires restart of the service).
Ensure that the App Visibility portal and collector ports can receive communication from the App Visibility agents. Specifically, ensure that your firewall enables this communication.
Default port numbers for server communication
Port | Protocol | Server component | From | Reference |
|---|---|---|---|---|
8100 | HTTPS | App Visibility portal | App Visibility collector, App Visibility proxy, agents, and the TrueSight Presentation Server | |
| 8101 | HTTPS | App Visibility portal for supportability | App Visibility portal | |
| 8800 | HTTPS | App Visibility portal database | App Visibility portal | |
8200 | HTTPS | App Visibility collector | App Visibility portal, App Visibility proxy, and agents | |
| 8201 | HTTPS | App Visibility collector supportability port | App Visibility collector | |
| 8800 | HTTPS | App Visibility collector database | App Visibility collector | |
| 8300 | HTTPS | App Visibility proxy | App Visibility portal and collector | |
| 8301 | HTTPS | App Visibility proxy supportability port | App Visibility proxy | |
| 8304 | HTTPS | App Visibility beacon receiver | End-user browser | |
| 8305 | HTTPS | App Visibility beacon receiver | End-user browser |
App Visibility requirements for JavaScript injection
Use App Visibility JavaScript injection to implement
App Visibility end-user monitoring.
. The JavaScript injection is supported by most web-based applications and browsers:
- HTML pages must contain the
<head>element and must be produced dynamically: JavaServer Pages (JSP) or Java servlets for Java application servers, ASP.NET applications for .NET application servers. - For end-user browsers that support navigation-timing API, App Visibility provides end-to-end time and network time. For browsers that do not support navigation-timing API, App Visibility provides only end-to-end time.
- When cookies are enabled on the server and client, App Visibility returns statistics about the number of users.
The following end-user browsers support automatic injection by App Visibility:
- Chrome, latest version
- Firefox, latest version
- Internet Explorer, versions 10 and 11
- Safari (iOS 10.x), version 6.x
Ensure that you import a KeyStore file to the App Visibility proxy, or
change the security protocol
to work only with HTTP.
Network Time Protocol (NTP) synchronization
Warning
The data handled by application monitoring components, including all server components and agents, is time sensitive. If the time between components is not synchronized, you might see incorrect or partial data, or you might not see any data.
Consult your operating system documentation to synchronize each component's internal clock with an NTP server on your network or on the Internet. Ensure that the clocks are regularly synchronized.
TrueSight console browser compatibility
You access TrueSight App Visibility Manager functionality through the TrueSight console, which is the consolidated user interface for performing activities with the Presentation Server. The TrueSight console is compatible with the following combinations of operating systems and web browsers. For hardware and software requirements for the Presentation Server environment, System requirements for Presentation Server.
Production environment considerations
App Visibility server components are deployed with a Jetty web server and built-in remote diagnostics components. The components are used for a secure login by BMC personnel for support purposes. To disable this feature, contact Customer Support .
App Visibility server system requirements (applicable to version 11.3.01)
Ensure that the App Visibility portal, collector, and proxy environment includes the following requirements.
Supported TrueSight Presentation Server component
You must install and configure the Presentation Server version mentioned as per the Supported Presentation Server integrations with TrueSight Operations Management components page.
Supported operating systems for App Visibility server components
Support for third-party products
To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see
BMC's product support policy.
You can install the App Visibility server components on computers running the following operating systems.
Windows
Microsoft Windows 2019
- Microsoft Windows 2019 Standard Edition (64-bit)
- Microsoft Windows 2019 Datacenter Edition (64-bit)
Microsoft Windows 2016
- Microsoft Windows 2016 Standard Edition (64-bit)
- Microsoft Windows 2016 Datacenter Edition (64-bit)
Microsoft Windows 2012
- Microsoft Windows 2012 R2 Standard Edition (64-bit)
- Microsoft Windows 2012 R2 Datacenter Edition (64-bit)
- Microsoft Windows 2012 Standard Edition (64-bit)
- Microsoft Windows 2012 Datacenter Edition (64-bit)
Microsoft Windows 2008
- Microsoft Windows 2008 R2 Standard Edition (64-bit)
- Microsoft Windows 2008 R2 Datacenter Edition (64-bit)
- Microsoft Windows 2008 R2 Enterprise Edition (64-bit)
Linux
Red Hat Enterprise Linux (64-bit versions):
- 7.x
- 6.x
Note: The App Visibility Proxy server is not supported on RHEL 6.x due to newer kernel requirements.
- SUSE Linux Enterprise Server (64-bit versions):
- 12.x
Database requirements for the App Visibility portal and collector
During App Visibility portal installation, a local PostgreSQL database is automatically installed on the same computer as the App Visibility portal. Likewise, during App Visibility collector installation, a local PostgreSQL database is automatically installed on the same computer as the App Visibility collector.
For either component, you cannot connect to a different database.
Hardware sizing for App Visibility server components
Ensure that you have sufficient resources for the optimum performance of the size of your deployment. See also Sizing App Visibility Manager and Synthetic TEA Agent components for guidelines about estimating the equipment you need depending on the size of your environment.
If all App Visibility server components are installed together, such as for a very small environment or a test environment, approximately 2.1 GB of disk space is required and 10 GB RAM.
Database size calculations assume a retention period of 35 days.
App Visibility collector resources for different deployment sizes
BMC recommends that all nodes in TrueSight App Visibility Manager Proxy cluster have approximately the same disk size.
Size of deployment | Number of agents | CPUs required | Memory required | Database size |
|---|---|---|---|---|
Small | 20 | 2 CPUs, 2 GHz each | 8 GB RAM | 200 GB |
Medium | 100 | 2 CPUs, 2 GHz each | 8 GB RAM | 1000 GB |
Large | 200 | 4 CPUs, 2 GHz each | 16 GB RAM | 2000 GB* |
*Divide the required disk size between the number of collectors: <diskSize> / <numberOfCollectors>
To install the App Visibility collector software and database, the computer must have approximately 2 GB of free disk space and a minimum of 4 GB RAM (8 GB recommended).
The App Visibility collector database must be scaled for the number of App Visibility agents in your environment. To calculate the maximum database size, use the following equation:
10 GB x number of agents = maximum database size
The default maximum database size is 100 GB, which is enough for 10 App Visibility agents in an average environment. For information about changing the App Visibility collector database settings, see
Managing the App Visibility database
.
App Visibility portal resources for different deployment sizes
Size of deployment | Number of agents | CPUs required | Memory required | Database size |
|---|---|---|---|---|
Small | 20 | 2 CPUs, 2 GHz each | 8 GB RAM | 20 GB |
Medium | 100 | 2 CPUs, 2 GHz each | 8 GB RAM | 100 GB |
Large | 200 | 4 CPUs, 2 GHz each | 16 GB RAM | 200 GB |
To install the App Visibility portal software and database, the computer must have approximately 2 GB of free disk space and a minimum of 4 GB RAM (8 GB recommended).
Disk space requirements are the same, even if many App Visibility collectors are used.
App Visibility proxy resources for different deployment sizes
Size of deployment | Number of requests | Number of nodes | CPUs required | Memory required | Disk size |
|---|---|---|---|---|---|
Small | up to 10 per second | 1* | 4 CPUs, 2 GHz each | 6 GB RAM | 50 GB |
| Medium | up to 500 per second | 2 | 4 CPUs, 2 GHz each | 8 GB RAM | 100 GB |
| Large | up to 2000 per second | 3 | 4 CPUs, 2 GHz each | 16 GB RAM | 200 GB |
*For high availability, more than one proxy node is required.
To install the App Visibility proxy software, the computer must have approximately 220 MB of free disk space and a minimum of 6 GB RAM (8 GB recommended).
App Visibility portal and collector system requirements for Synthetic Monitor
Ensure that you have sufficient resources for the optimum performance of the size of your deployment. See also Sizing App Visibility Manager and Synthetic TEA Agent components for guidelines about estimating the equipment you need depending on the size of your environment.
Hardware sizing for App Visibility deployments with Synthetic Monitor
Database size calculations assume a retention period of 35 days.
App Visibility portal database resources for different deployment sizes for synthetic transactions
Size of deployment | CPUs required | Memory required | Database size |
|---|---|---|---|
Small | 2 CPUs, 2 GHz each | 8 GB RAM | 2 GB |
Medium | 2 CPUs, 2 GHz each | 8 GB RAM | 10 GB |
Large* | 4 CPUs, 2 GHz each | 16 GB RAM | 20 GB |
*For large deployments, increase the heap size on your portal to 4 GB. See
Changing the heap size on App Visibility components
for more details.
Calculations are for transactions using the URLChecker script, with 10 custom timers or page timers per transaction, and approximately 20% of transactions with 1 error each. For transactions that don't use timers and have fewer errors, database size requirements may be smaller.
App Visibility collector database resources for different deployment sizes for synthetic transactions
Size of deployment | Number of transactions per hour** | CPUs required | Memory required | Database size |
|---|---|---|---|---|
Small | 15000 | 2 CPUs, 2 GHz each | 8 GB RAM | 20 GB |
Medium | 75000 | 2 CPUs, 2 GHz each | 8 GB RAM | 100 GB |
Large* | 120000 | 4 CPUs, 2 GHz each | 16 GB RAM | 200 GB |
*For large deployments, increase the heap size on your collector to 4 GB. See
Changing the heap size on App Visibility components
for more details.
**If you are likely to exceed the number of transactions per hour, BMC recommends you add an additional collector to your deployment.
Calculations are for transactions using the URLChecker script, with 10 custom timers or page timers per transaction, and approximately 20% of transactions with 1 error each. For transactions that don't use timers and have fewer errors, database size requirements may be smaller.
Calculations assume approximately 10% of transactions generate events. Sustained peaks of event generation and fluctuating event levels can adversely affect performance.
Network bandwidth utilization for App Visibility portal and collector with Synthetic Monitor
In TrueSight App Visibility Manager, the bandwidth is often measured as the amount of data that is carried to and from the App Visibility portal and collector over a specified period of time.
The bandwidth test simulated 300 Synthetic TEA Agents executing 50 transactions every five minutes.
The following values show the network bandwidth utilization for all traffic sent and received by the component:
| Component | Network bandwidth |
|---|---|
| App Visibility portal |
|
| App Visibility collector |
|
Default server communication ports
The following table lists the default port numbers used by the App Visibility server components. The listed port numbers are the default values that you can change during installation, or change in the properties files after installation (requires restart of the service).
Ensure that the App Visibility portal and collector ports can receive communication from the App Visibility agents. Specifically, ensure that your firewall enables this communication.
Default port numbers for server communication
Port | Protocol | Server component | From | Reference |
|---|---|---|---|---|
8100 | HTTPS | App Visibility portal | App Visibility collector, App Visibility proxy, agents, and the TrueSight Presentation Server | |
| 8101 | HTTPS | App Visibility portal for supportability | App Visibility portal | |
| 8800 | HTTPS | App Visibility portal database | App Visibility portal | |
8200 | HTTPS | App Visibility collector | App Visibility portal, App Visibility proxy, and agents | |
| 8201 | HTTPS | App Visibility collector supportability port | App Visibility collector | |
| 8800 | HTTPS | App Visibility collector database | App Visibility collector | |
| 8300 | HTTPS | App Visibility proxy | App Visibility portal and collector | |
| 8301 | HTTPS | App Visibility proxy supportability port | App Visibility proxy | |
| 8304 | HTTPS | App Visibility beacon receiver | End-user browser | |
| 8305 | HTTPS | App Visibility beacon receiver | End-user browser |
App Visibility requirements for JavaScript injection
Use App Visibility JavaScript injection to implement
App Visibility end-user monitoring
. The JavaScript injection is supported by most web-based applications and browsers:
- HTML pages must contain the
<head>element and must be produced dynamically: JavaServer Pages (JSP) or Java servlets for Java application servers, ASP.NET applications for .NET application servers. - For end-user browsers that support navigation-timing API, App Visibility provides end-to-end time and network time. For browsers that do not support navigation-timing API, App Visibility provides only end-to-end time.
- When cookies are enabled on the server and client, App Visibility returns statistics about the number of users.
The following end-user browsers support automatic injection by App Visibility:
- Chrome, latest version
- Firefox, latest version
- Internet Explorer, versions 10 and 11
- Safari (iOS 10.x), version 6.x
Ensure that you import a KeyStore file to the App Visibility proxy, or
change the security protocol
to work only with HTTP.
Network Time Protocol (NTP) synchronization
Warning
The data handled by application monitoring components, including all server components and agents, is time sensitive. If the time between components is not synchronized, you might see incorrect or partial data, or you might not see any data.
Consult your operating system documentation to synchronize each component's internal clock with an NTP server on your network or on the Internet. Ensure that the clocks are regularly synchronized.
TrueSight console browser compatibility
You access TrueSight App Visibility Manager functionality through the TrueSight console, which is the consolidated user interface for performing activities with the Presentation Server. The TrueSight console is compatible with the following combinations of operating systems and web browsers. For hardware and software requirements for the Presentation Server environment, System requirements for Presentation Server.
Compatible web browsers and operating systems for the console
|
Browser →
| Microsoft Internet Explorer 11 | Mozilla | Google | Apple |
|---|---|---|---|---|
Mac OS X 10.12.6 (Sierra) 3 |
|  | ||
Mac OS X 10.11.6 (El Capitan) 3 |
| | ||
| iOS 10 | 2 | |||
| iOS 9 | 2 | |||
Microsoft Windows 10 | | | | |
Microsoft Windows 8 | | | | |
Microsoft Windows 7 | | | | |
Red Hat Enterprise Linux 6.9, or later |
| |||
| Android Nougat | | |||
| Android Marshmallow | | |||
| Android Lollipop | |
1 Use the latest version of the browser.
2 Safari and Chrome on iOS 9.2.1 have issues with editing long text entries.
3 The Adobe Flash player is not enabled by default. Enable the Adobe Flash player to use options such as the Trace Details page of App Visibility Manager and for cross-launching to the Infrastructure Management server. For more information, see https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html.
Production environment considerations
App Visibility server components are deployed with a Jetty web server and built-in remote diagnostics components. The components are used for a secure login by BMC personnel for support purposes. To disable this feature, contact Customer Support .
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