Supported Infrastructure Management integrations with other products

The following table lists the integrations with other BMC products supported with this release of Infrastructure Management.The links access the documentation for the integrated product. 

Product and product documentationVersionInstallation resourceConfiguring and using resources

BMC Service Resolution

Supported versions

Integrating with BMC Helix Service ResolutionIntegrating with BMC Service Resolution to integrate event management and the service desk

BMC Action Request System , Atrium CMDB , and

BMC Helix CMDB 19.02.

Supported versions

Installing the BMC CMDB Extensions to enable integration with Atrium CMDBIntegrating with Atrium CMDB to automatically detect business service impact relationships
BMC Performance Manager Portal2.10.01, 2.11Adapter for BMC Performance Manager Portal  BMC Performance Manager Portal

BMC Cloud Lifecycle Management

4.1, 4.5, 4.6*

*4.6.03 and 4.6.04 are not supported. Versions 4.6.06 and 4.6.07 are supported with versions 11.3.02 and 11.3.03 of TrueSight Infrastructure Management.

Integrating with Cloud Lifecycle ManagementIntegrating with Cloud Lifecycle Management to monitor cloud constructs
System Center Operations Manager (SCOM)2007, 2007 SP1, 2007 R2
2012, 2012 SP1, 2012 R2
Adapter for SCOM

Integrating with SCOM

BMC TrueSight Operations Management Reporting

10.7 and 11.3.01

Integrating with TrueSight Operations Management Reporting

Integrating with TrueSight Operations Management Reporting

Entuity Network Monitoring

16.0, 16.5 (Patch 1, Patch 2)

17.0 (Patch 4) (supported with version 11.3.02)

17.0 (Patch 7) (supported with version 11.3.03 onwards)

Entuity for TrueSight Operations Management Entuity for TrueSight Operations Management
HP-OpenView Network Node Manager7.01, 7.5, 8.01, and 9i (using seamless adapter) on HP, Solaris, and Linux

Installing the new integration package  

  Integrating with HP Network Node Manager

IBM Tivoli Netcool/OMNIbus
  • Netcool 7.2.x, 7.4, 8.0
    • Socket probe 7.04665
    • Socket writer gateway 5.0.5662 on AIX, Solaris, Linux, and Microsoft Windows
  • Netcool 8.1
      • Java Socket probe 1.7.x
      • Socket writer gateway 2.x on AIX, Solaris, Linux, and Microsoft Windows
  • BMC Impact Integration for Tivoli 4.0.21
BMC Remedyforce
  • 20.17.01, 20.17.02, 20.18.01, 20.18.02, 20.19.01, 20.19.02* and 20.20.01.x*

*20.19.02 and 20.20.01.x are supported with Infrastructure Management 11.3.03 only

BMC Remedyforce

Integrating TrueSight Infrastructure Management or ProactiveNet with BMC Remedyforce


3.0.00, 3.3.02,, 3.5.00

BMC MyIT 3.3

Integrating with BMC TrueSight Operations Management

BMC Digital Workplace Basic

18.02, 18.05, 18.08,18.11, 19.02 and 19.08

BMC Digital Workplace Basic 19.08

Integrating with BMC TrueSight Operations Management

TrueSight Smart Reporting


Installing TrueSight Smart Reporting

Registering the components with the Presentation Server

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  1. Abhay Bhagat

    Is Entuity 17 integration supported with TrueSight and it components

    Mar 01, 2019 06:41
    1. Priyanka Nanwani

      Hi Abhay,

      Currently, Entuity 17 is not supported with TrueSight Infrastructure Management. If you want it supported, please call Support.



      Mar 06, 2019 05:18
  2. Tammy Ryan

    The link for Digital Workplace appears to be broken.

    Jul 16, 2020 05:50
    1. Shreya Adiga

      Hi Tammy Ryan,

      Thanks for your feedback. We have now fixed the link for Digital Workplace, hence closing the comment.



      Nov 06, 2020 07:26