Setting and synchronizing time between an Analyzer and Collector

Where you are in the Installation process

1Complete the planning activities
2Prepare for TrueSight Operations Management installation
3Install Remedy Single Sign-On
4Install TrueSight Presentation Server
5Install TrueSight Infrastructure Management (if licensed) 
6Install TrueSight App Visibility Manager
7Install Real End User Experience Monitoring Software Edition — Phases A, B, and C Task 1
Install Real End User Experience Monitoring Software Edition — Phase C, Task 2 (You are here)
8Install TrueSight IT Data Analytics (If licensed)
9Complete the post-installation activities

Correctly adjusted timekeeping is critical for analysis of time-sensitive data.

The system displays time as UTC-05:00 (Eastern Time in the Universal Coordinated Time system) by default, and you can change the time zone for the system time.


The system time automatically adjusts for Daylight Saving Time (DST) for any time zone that you selected.

Related topic

Network Time Protocol (NTP) synchronization

System time

You can observe system time in both the Real User Collector and the Real User Analyzer. You must set up the system time separately for each of these components.

BMC recommends that you keep the difference between system times of the components as small as possible to maintain data integrity. Ensure that the Analyzer and the Collector components are showing the same system time by synchronizing them with the same time server.

Next Step in the Installation process

Step 8 — Now that you have successfully set and synchronized time between an Analyzer and Collector, install the other TrueSight components as per your license entitlements. For instructions, see Installation process.

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