Service provider and tenant deployment for TrueSight Operations Management

In a service provider and tenant deployment, the service provider hosts and manages the TrueSight systems that enable subscribers (tenants) to effectively manage their IT services through the application and infrastructure monitoring and to ensure they are meeting Service Level Agreements (SLAs). Deploy the various agents and other monitors on key systems in the tenant environment. The data collected is managed and analyzed by the hosted TrueSight environment. The following illustration shows the location where a service provider deploys the TrueSight Operations Management and data providers components and where the tenant deploys the agents for collecting data.

TrueSight Operations Management service provider and tenant deployment

The following table describes the location of each component in the delivery of TrueSight Operations Management.

Installed locationComponentDeployment guidelines for service providers
Service provider environmentRemedy Single Sign-On and the Remedy SSO Admin Console

Remedy Single Sign-On is required to register a tenant with a TrueSight Presentation Server, identify the data providers for that tenant, administer authentication to the TrueSight console, and administer permissions for the TrueSight console functions and data. A single Remedy SSO can support one or more Presentation Servers. 

Service provider environment

TrueSight Presentation Server, including the TrueSight console

Integrations to the TrueSight Presentation Server will be associated with the tenant registered to that Presentation Server Open link .

Service provider environment

TrueSight Infrastructure Management, including the Infrastructure Management consoles

Each TrueSight Infrastructure Management server can support a single tenant only. A tenant is associated with the TrueSight Infrastructure Management when the component is registered with the Presentation Server.

In a multiple TrueSight Infrastructure Management server deployments (such as separate development, test, and production servers), service providers can designate to which environments the tenants will have access by registering a tenant for the TrueSight Presentation Server supporting that environment. For information about multiple-server environments, see Infrastructure Management multiple-server deployment architecture.

Integrations to the TrueSight Infrastructure Management server should be dedicated to the tenant associated with that server.

Service provider environment

TrueSight App Visibility Manager

Each TrueSight App Visibility Manager portal can support a single tenant or * only, and all TrueSight App Visibility Manager server components (collectors and proxies) must be dedicated to that tenant. A tenant is associated with the TrueSight App Visibility Manager proxy when the component is registered with the Presentation Server.

Tenant environmentIntegration Service hosts

Deploy the Integration Service hosts associated to the TrueSight Infrastructure Management server in the tenant's environment. Service providers or tenants can configure Integration Service hosts from the TrueSight console.

Tenant environment

PATROL Agents and monitoring solutions

Transaction response time and third party transaction monitors

Deploy monitoring solutions and agents on the systems to be monitored in the tenant's environment. Service Providers or tenants can deploy PATROL Agents and monitoring policies from the TrueSight console, and send agent configuration information to the PATROL Agent through the TrueSight Infrastructure Management and the Integration Service.

Tenant environmentApp Visibility agent

Deploy the TrueSight App Visibility Manager agent on the application servers in the tenant's environment. Service providers or tenants can configure TrueSight App Visibility Manager agents from the TrueSight console.

Tenant environment

Silk Performer for TrueSight Operations Management and the Synthetic Transaction Execution Adapter (TEA) Agent

Deploy Silk Performer and the TEA Agent on the application servers in the tenant's environment. Service providers or tenants can configure TEA agents from the TrueSight console.

For additional deployment details about the components described in this table, see Basic deployment options for TrueSight Operations Management.

The service provider (Solution Administrator for the * tenant) defines tenants and the tenant users who can manage their environment and data collection, depending upon the level of support offered by the service provider (full or partial management). Similarly, the service provider can monitor application health and IT infrastructure on behalf of the tenant or provide tenant users access to consoles for monitoring. Tenant access to data and to consoles is controlled by adding tenants Open link  and defining their access in Authorization Profiles. Open link  For information about defining tenants and tenant permissions, see Adding realms to Remedy Single Sign-On. Open link

Related topics

Access control for administrators of service providers Open link

Deployment use cases

Planning worksheets

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  1. Ali Khoshkar

    Can the Patrol agents communicate over the internet to reach the integration service host / infrastructure management server?

    So to clarify, as an MSP with all the servers on premises, if we want to monitor devices outside of our network in a customer environment for example, can we just place patrol agents on customers environment and these talk over the internet to our infrastructure management/integration service host located in our environment?

    If so how is that communication secured?

    Thank you!

    Apr 24, 2019 03:29
    1. Rashmi Gokhale


      Will check with SME and update you.



      Jul 24, 2019 05:22
      1. Ali Khoshkar

        Thank you ma'am! Look forward to it

        Jul 25, 2019 01:58
  2. Ali Khoshkar

    I'm getting email notifications that there are comments added to this but I cannot see them... not sure if they are internal comments or just a bug but cant see the replys

    Jul 24, 2019 10:50
    1. Rashmi Gokhale


      For the first part of the question, need some clarifications from the SMEs. Will update you soon.

      For the second part of the question, to secure the communication, configure TLS 1.2 communication over the network with Security level set to 3 .



      Jul 25, 2019 12:59
      1. Ali Khoshkar

        Thanks Rashimi,

        Much appreciated

        Jul 25, 2019 01:57
        1. Rashmi Gokhale

          For the first part of the question, yes, they can communicate over the internet. 

          May 27, 2020 11:29