Preparing for the Real End User Experience Monitoring Software Edition installation

Note

BMC Real End User Experience Monitoring Software Edition version 11.0.00.002 is the latest version of the component and is compatible with TrueSight Operations Management versions 11.3.01 and later.

Before you install Real End User Experience Monitoring Software Edition:

  • Confirm that your environment meets the system requirements for the Real User Analyzer and Real User Collector. 
  • Ensure that the Linux user installing the software edition has root user account privileges.
  • Review known and corrected issues.
  • Have an activation key file if you are installing the Real User Analyzer.

To receive an activation key file

An activation key is required if you are installing the Real User Analyzer component.

You can receive the activation key by contacting BMC Customer Support, and requesting an activation key file.

After you receive the activation key file, save the file to an accessible folder on your machine. You will need to access this file during the installation process.

Without an activation key, you can use a 30-day trial key for the Real User Analyzer.

Where to go from here

If you are installing the product, perform the other preinstallation tasks listed in the Preparing to install the TrueSight Operations Management solution page. 

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