Post-installation tasks for TrueSight Operations Management components

Where you are in the Installation process

Step Task
1 Complete the planning activities
2 Prepare for TrueSight Operations Management installation
3 Install Remedy Single Sign-On
4 Install TrueSight Presentation Server
5 Install TrueSight Infrastructure Management (If licensed)
6 Install TrueSight App Visibility Manager (If licensed)
7 Install Real End User Experience Monitoring Software Edition (If licensed)
8 Install TrueSight IT Data Analytics (If licensed)
9 Complete the post-installation activities (You are here)

Complete the post-installation activities to make your TrueSight Operations Management solution functional.

To register the components in the Presentation Server

After you install the licensed components, you must register the components in the Presentation Server by adding them in the TrueSight console. This process enables the Presentation Server to receive data from these components. 

To perform these procedures, you must have  Deployment Administrator-level  privilege, or higher.

Adding a TrueSight Infrastructure Management server 

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  1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

  2. Select Infrastructure Management Server as the component type.

  3. Enter a valid Host Name in the FQDN format.

    Notes

    • If you have installed TrueSight Infrastructure Management in the high-availability or disaster recovery mode, ensure that you specify a common alias name for both the primary and secondary servers.
    • If the "Invalid Host Name or IP Address" message appears, re-enter a valid FQDN hostname. The name cannot start or end with a dash ( - ), contain any spaces, or exceed 63 characters.
    • Adding an IP address of the TrueSight Infrastructure Management Server is no longer supported. With an IP address, the cross-launch to the TrueSight Infrastructure Management from the TrueSight console fails. Therefore, you must edit the hostnames of all the Infrastructure Management Servers that were added in the past after you upgrade the TrueSight Presentation Server.
    • In an Infrastructure Management Server high-availability deployment, ensure that the configured cluster name and host names of the primary and secondary Infrastructure Management servers are resolved with the proper FQDN host name and reachable from the computer that hosts the TrueSight Presentation Server.
  4. Select the protocol.
  5. Accept the default port number (443), or enter a new value.

  6. Select any of the listed tenants.
    The list includes all the tenants defined in the Remedy Single Sign-On system.

  7. Enter a value between 1 and 10 for the Component Initialization Timeout (minutes) period.
    This is the time period for which the TrueSight Presentation Server tries to initialize a connection to the component. If the connection is not completed within this time, the connection fails.

    Tip

    If the Infrastructure Management server contains a large number of groups, set the Component Initialization Timeout (minutes) period to 5 minutes.

  8. Clear the Propagate Events box to stop propagation of events from the Infrastructure Management server to the TrueSight Presentation Server.

    Note

    To enable propagation of events at a later time, delete the Infrastructure Management server and re-add it with the Propagate Events box checked.

  9. Click Save.

  10. Do the following to verify that the registration is successful:

a. Expand Monitoring and Administration menus and verify the options are displayed as shown in the figure:




b. From Dashboards > Add Dashboard > Add Dashlets, you can see the Infrastructure Management Server dashlets listed as shown in the figure:

Adding an App Visibility portal

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Add an App Visibility portal for each tenant that you monitor with the TrueSight console. In a high-availability environment, the connection to a portal is through its load-balancing server.

Notes

  • The App Visibility portal cannot be moved from one TrueSight Presentation Server in a tenant to the same TrueSight Presentation Server in another tenant.
  • After you register or move an App Visibility portal to the TrueSight console, the application synchronization may take several minutes.

In an integrated system, to see the App Visibility events in the TrueSight console, associate the App Visibility portal with an Infrastructure Management Server cell.

  1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

  2. Select App Visibility Portal as the component type.

  3. Enter the valid host name in the FQDN format.

    In a high-availability environment, enter the FQDN of the load-balancing server.

    Note

    If the Cannot add App Visibility Portal using IP address or host name. Use fully qualified domain name instead. message appears, re-enter a valid FQDN. 

    • The name cannot start or end with a dash ( - ) or contain any spaces.
    • The name must be at least 3 segments separated by periods (.).
    • Each segment must not exceed 63 characters.
    • The name cannot be an IP address.

    Examples:

    (error) localhost is not a legal FQDN

    (error) bmc.com is not a legal FQDN

    (tick) hostname.bmc.com is a legal FQDN

  4. Accept the Port number (default value 8100), or enter a new value.
    In a high-availability environment, enter the port number of the load-balancing server.

  5. Select any of the listed tenants.
    The list includes all the tenants defined in the Remedy Single Sign-On system, and each tenant can have only one App Visibility portal.

  6. Under Custom Setting, choose one of the following event destinations:

    • Select an Infrastructure Management Server. 
      The list displays the Infrastructure Management Servers that are associated with the tenant that you selected.

    • Select Customize Cell Details, and enter the Cell Host, Cell Port (default value 1828), and Encryption Key for the cell.
      These settings are for the administration cell of an Infrastructure Management Server that is connected to the Presentation Server, or a remote cell that is connected to the administration cell of an Infrastructure Management Server that in turn is connected to the TrueSight Presentation Server. Only customized cells connected to an Infrastructure Management Server 10.x or later are supported.
    • Select No Event Channel Selected.
      With this option, no events are reported from the App Visibility portal.
  7. Click Save.

  8. Do the following to verify that the registration is successful:
    1. The following changes are observed on the TrueSight console after you add the App Visibility portal component as shown in the figure:


    2. Also, from Dashboards > Add Dashboard > Add Dashlets, you can see the App Visibility manager dashlets listed as shown in the figure:

Adding a Real User Analyzer

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  1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

  2. Select Real User Analyzer as the component type.

  3. Enter a valid Host Name or IP Address.

    Note

    If the "Invalid Host Name or IP Address" message appears, re-enter a valid name or address. The name or address cannot start or end with a dash ( - ), contain any spaces, or exceed 63 characters.
  4. Accept the Port default value (443), or enter a new value.

  5. Select any of the listed tenants.
    The list includes all the tenants defined in the Remedy Single Sign-On system.

  6. Under Custom Setting, enter a Username and Password for the Real User Analyzer.

    Note

    The user name must have the Security role privileges.

  7. Click Save.

Adding IT Data Analytics

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  1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.
  2. In General Settings, select TrueSight IT Data Analytics Server as the component type.
  3. Enter a valid Host Name.

    Note

    - If the "Invalid Host Name or IP Address" message appears, re-enter a valid name or address. The name or address cannot start or end with a dash ( - ), contain any spaces, or exceed 63 characters.

    - Adding an IP address of the TrueSight IT Data Analytics Server is no longer supported. With an IP address, the cross-launch to TrueSight IT Data Analytics Server from the TrueSight console fails. Therefore, you must edit the hostnames of all the TrueSight IT Data Analytics Servers that were added in the past after you upgrade the TrueSight Presentation Server.


  4. Select HTTP or HTTPS protocol.

  5. Accept the Port default value (9443), or enter a new value.

  6. Select any of the listed tenants.
    The list includes all the tenants defined in the Remedy Single Sign-On system.
  7. Click Save.

    Data Collectors for Event Analytics

    For event analytics the Data Collectors are automatically created when IT Data Analytics is registered with the Presentation Server. The Data Collectors are created only when the Infrastructure Management server has been registered with the Presentation Server. The name of the Data Collector created is in this format <DC_TSPS_TSIM_TSIMCellname>. This can be viewed from TrueSight IT Data Analytics > Administration > Data Collectors. These Data Collectors are created for collecting the events from the Presentation Server. For the automatically created Data Collectors, Admin, Appadmin, and Troubleshooter roles have permissions to search on the Data Collectors.

    The Index block used for this type of Data Collector is large Index block and by default it is set to 30 days.

    The collection station used for this Data Collector is the first collection station available in the database. The data collectors created are in the started state by default, which is configurable. For more information see Modifying the configuration files.

    Note

    If you remove the IT Data Analytics or the Infrastructure Management server from the Presentation Server, this Data Collector is automatically removed from the IT Data Analytics server.

  8. Do the following to verify that the registration is successful:
    • From the TrueSight console > Administration > Components, you can see the TrueSight IT Data Analytics component added as shown in the figure:
    • From the TrueSight console > Monitoring > Events, select the action menu on an event, you can see the Launch IT Data Analytics option as shown in the figure:
    • From the TrueSight consoleDashboards > Add Dashboard > Add Dashlets, you can see the TrueSight IT Data Analytics dashlet listed as shown in the figure:

Adding TrueSight Smart Reporting

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Important

  • If you use a single instance of TrueSight Smart Reporting for all tenants on the TrueSight Presentation Server, you must unregister and reregister TrueSight Smart Reporting every time a new tenant is added in the TrueSight Presentation Server.
  • If TrueSight Presentation Server is installed in the high-availability mode, the TrueSight Presentation Server must be configured with the load balancer.
  1. In the TrueSight console, go to Administration > Components.

  2. Select the action menu , and select Add Component.

  3. In the Component Type field, select TrueSight Smart Reporting Server.

  4. Type the host name or IP address of the TrueSight Smart Reporting instance. The host name must be a Fully Qualified Domain Name (FQDN).

  5. Type the TrueSight Smart Reporting port number. The default port number is 8443.
  6. Select a tenant. * is selected by default.

  7. Click Save. The Smart Reporting link appears in the left navigation pane.

  8. Click the Smart Reporting link, and then click Open to launch TrueSight Smart Reporting.

  9. Verify that the users appear correctly in TrueSight Smart Reporting by doing the following:
    1. Navigate to Administration > Admin Console.
    2. Click Users, and ensure that all users are visible.

To authorize users to access the TrueSight Operations Management features

Role-based user access to the features and components that compose TrueSight Operations Management is enabled by persona-based authorization profiles. Each authorization profile is associated with one or more Remedy Single Sign-On Server realms and comprises user groups, roles and permissions, and objects. These authorization profiles determine the features and objects that users can access and monitor. You can use the default authorization profiles as is, or you can modify their attributes. If necessary, you can also create authorization profiles.

For details, see  Role-based access

Troubleshooting registration issues

If the cross-launching of the Infrastructure Management server fails,  see this .

Where to go from here

Now that you have installed the TrueSight Operations Managementsolution, see the component documentation to learn about the product features.

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