Installing the Integration Service and Remote Cell silently

Where you are in the Installation process

StepTask
1Complete the planning activities
2Prepare for TrueSight Operations Management installation
3Install Remedy Single Sign-On
4Install TrueSight Presentation Server
5Install Infrastructure Management — Phase A
Install Infrastructure Management — Phase B (You are here)
Install Infrastructure Management — Phase C
6Install Application Visibility Manager (If licensed)
7Install Real End User Experience Monitoring Software Edition (If licensed)
8Install TrueSight IT Data Analytics (If licensed)
9Complete the post-installation activities

This page provides this information:

Installing the Integration Service and Remote Cell on Microsoft Windows silently

Do the following:

  1. Navigate to the TSIMAgent.zip file available in the installationDirectory\pw\pronto\web\html\download\win32_agent directory and extract its contents.

  2. Open and edit the bmc_tsim_is_install.options file. You can either retain the default values for the properties or change them, and save the file. The file defines the installation properties in the form of a prefix tag followed by a property name and value pair. 

     Property details

    Prefix tags for silent installation properties:

    • -P: Precedes directory properties

    • -A: Precedes application features

    • -J: Precedes Java properties

    Property nameDescription
    Installation location
    -P installLocation

    You can retain the following default installation directory path or enter a new path:

    C:\Program Files\BMC Software\TSIMAgent

    Example: -P installLocation=C:\Program Files\BMC Software\TSIMAgent

    Installing features
    -A IMImpact Manager. Uses selectors to match incoming events and to make them available to subscribing clients. 
    -A IEAImpact Event Adapter. Prepares the source event data for processing by the Cell event processor.
    -A IELAImpact Event Log Adapter. Collects source events from the Windows Event Log.

    Integration Service installer configuration

    -J IS_INSTALL_INTEGRATION_SERVICE

    Retain the default value.

    Default value: true

    Example: -J IS_INSTALL_INTEGRATION_SERVICE=true

    -J IS_INSTALL_REMOTE_CELL

    Retain the default value.

    Default value: true

    Example: -J IS_INSTALL_REMOTE_CELL=true

    -J AGENT_PORT

    Retain the default or type a new value.

    Default value: 12124

    Example: -J AGENT_PORT=12124

    -J PATROL_STAGING_ADAPTER_PORT

    Retain the default or type a new value.

    Default value: 3183

    Example: -J PATROL_STAGING_ADAPTER_PORT=3183

    High-availability settings
    -J HA_MODE_SELECTED

    False. The value false indicates that the high-availability mode is disabled.

    Default value: false

    Example: -J HA_MODE_SELECTED = false

    You can ignore the rest of the high availability properties.

    If HA_MODE_SELECTED is true then CELL_MODE is mandatory as either primary or secondary to install Cell as primary server or secondary server.

    If HA_MODE_SELECTED is false then do not provide CELL_MODE.

    -J CELL_MODEType either primary or secondary. Example: -J CELL_MODE=primary
    -J CELL_PRIMARY_HOSTProvide the host name of primary server if CELL_MODE is Secondary
    -J CELL_SECONDARY_HOSTProvide the host name of secondary server if CELL_MODE is Primary
    -J CELL_TYPE

    Provide the Cell type.

    Example: EM (Event Manager), SIM (Service Impact Manager).

    -J CELL_NAMEName of the Cell instance. The host name is the default Cell instance name.
    -J CELL_PORTPort number for the Cell. The range is between 1024 and 65535. The default port number for the Cell is 1828. Ensure that the specified port is free.
    -J CELL_KEYEncryption key for the Cell. The default value is mc, and special characters are not allowed.

  3. Open the command prompt with the Run as administrator option. Navigate to the install.cmd file, which is available in the extracted zipped folder.
  4. Run the following command:
    install.cmd -i silent -DOPTIONS_FILE="<fullyQualifiedPath>\bmc_tsim_is_install.options"

    where fullyQualifiedPath indicates the complete path where you have saved the bmc_tsim_is_install.options file. If the fullyQualifiedPath parameter contains a space in it, the path must be enclosed within double quotes.

    Example

    install.cmd -i silent -DOPTIONS_FILE="C:\Users\Administrator\Downloads\Windows_11.3.01_241433081\Windows\TSIM Agent\Windows\TSIMAgent\Disk1\bmc_tsim_is_install.options"

    The installation progress is not displayed on the console. However, installation occurs in the background. The installation progress is logged in a temporary folder. 

  5. Go to Start > Run, enter %temp% in the Open box, and view the tsim_agent_install.log file.

Installing the Integration Service on Linux and Remote Cell on Linux, IBM AIX, or Solaris silently 

BMC recommends that you use MobaXterm as the UI to install the Integration Service on Linux computers.

Do the following:

  1. Navigate to the TSIMAgent.zip file available in the following directory and extract its contents:
    • (Linux) installationDirectory/pw/pronto/web/html/download/linux_agent
    • (Solaris) installationDirectory/pw/pronto/web/html/download/solaris_agent
    • (AIX) installationDirectory/pw/pronto/web/html/download/aix_agent
  2. Apply executable rights to all the installation files by running the following command: 

    chmod -R 755 installationDirectoryFolderName 

    where installationDirectoryFolderName is the name of the folder that contains all the installation files.

    For example, chmod -R 755 Disk1

  3. Open and edit the bmc_tsim_is_install.options file. You can either retain the default values for the properties or change them, and save the file. The file defines the installation properties in the form of a prefix tag followed by a property name and value pair.

     Property details

    Prefix tags for silent installation properties:

    • -P: Precedes directory properties

    • -A: Precedes application features

    • -J: Precedes Java properties

    Property nameDescription
    Installation location
    -P installLocation

    You can retain the following default installation directory path or enter a new path:

    /opt/bmc/TSIMAgent

    Example: -P installLocation=/opt/bmc/TSIMAgent

    Installing features
    -A IMImpact Manager. Uses selectors to match incoming events and to make them available to subscribing clients. 
    -A IEAImpact Event Adapter. Prepares the source event data for processing by the Cell event processor.
    -A IELAImpact Event Log Adapter. Collects source events from the Windows Event Log.

    Integration Service installer configuration

    -J IS_INSTALL_INTEGRATION_SERVICE

    Integration Service is not supported on AIX and Solaris OS platforms. The below property needs to be set to false for these OS platforms.

    -J IS_INSTALL_INTEGRATION_SERVICE=false

    Also, the property values below are not considered for AIX and Solaris

    -J AGENT_PORT=12124

    -J PATROL_STAGING_ADAPTER_PORT=3183

    -J IS_INSTALL_INTEGRATION_SERVICE

    Retain the default value.

    Default value: true

    Example:

    -J IS_INSTALL_INTEGRATION_SERVICE=true

    -J IS_INSTALL_REMOTE_CELL=true

    Retain the default value.

    Default value: true

    Example:

    -J IS_INSTALL_REMOTE_CELL=true

    -J AGENT_PORT

    Retain the default or type a new value.

    Default value: 12124

    Example:

    -J AGENT_PORT=12124

    -J PATROL_STAGING_ADAPTER_PORT

    Retain the default or type a new value.

    Default value: 3183

    Example:

    -J PATROL_STAGING_ADAPTER_PORT=3183

    High-availability settings
    -J HA_MODE_SELECTED

    False. The value false indicates that the high-availability mode is disabled.

    Default value: false

    Example:

    -J HA_MODE_SELECTED = false

    You can ignore the rest of the high availability properties.

    If HA_MODE_SELECTED is true then CELL_MODE is mandatory to provide as either primary or secondary inorder to install cell as primary server or secondary server.

    If HA_MODE_SELECTED is false then do not provide CELL_MODE.

    -J CELL_MODEType either primary or secondary. Example: -J CELL_MODE=primary
    -J CELL_PRIMARY_HOSTProvide the host name of primary server if CELL_MODE is Secondary
    -J CELL_SECONDARY_HOSTProvide the host name of secondary server if CELL_MODE is Primary
    -J CELL_TYPE

    Provide the Cell type.

    Example: EM (Event Manager), SIM (Service Impact Manager).

    -J CELL_NAMEProvide the name of the Cell instance. The host name is the default Cell instance name.
    -J CELL_PORTPort number for the Cell. The range is between 1024 and 65535. The default port number for the Cell is 1828. Ensure that the specified port is free.
    -J CELL_KEYEncryption key for the Cell. The default value is mc, and special characters are not allowed.

  4. Run the following command:
    ./install.sh -i silent -DOPTIONS_FILE="<fullyQualifiedPath>/bmc_tsim_is_install.options"

    where fullyQualifiedPath indicates the complete path where you have saved the bmc_tsim_is_install.options file. If the fullyQualifiedPath parameter contains a space in it, the path must be enclosed within double quotes.

    Example

    ./install.sh -i silent -DOPTIONS_FILE="/opt/bmc/TSIM_Linux_Builds/Linux/TSIM Agent/Linux/Disk1/bmc_tsim_is_install.options"

    The installation progress is not displayed on the console. However, installation occurs in the background. The installation progress is logged in a temporary folder. 

  5. Open /tmp or /var/tmp and view the tsim_agent_install_log.txt file.

Next step in the Installation process

Step 5 Phase C Task 1 — Now that you have successfully installed the Integration Service and Remote Cell, you must download and deploy monitoring solutions.

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