Installing Remedy SSO in the standalone mode using the TrueSight installer silently

Where you are in the Installation process

The silent (or unattended) installation obtains the required user inputs from the tsso_silent.options file, which is bundled along with the installer.

To install Remedy SSO using the silent TrueSight installer

  1. Log in to the host computer on which you want to install Remedy SSO, and delete all the files from the temporary directory:

    • (Windows) %temp%
    • (Linux) /tmp

  2. Extract the downloaded zip files (the installer) to a temporary location outside the following location to avoid any file sharing conflicts:

    • (Windows)C:\Program Files
    • (Linux) /opt

  3. You will need to type the database administrator and database user passwords in an encrypted form in the tsso_silent.options file in Step 5. You can encrypt these passwords using the TrueSightRSSOMaintenanceTool through the wizard or command line interface:

    Encrypt password using the wizard
    1. Open the TrueSightRSSOMaintenanceTool by navigating to:
      • (Windows) <DownloadLocation>\RSSO\Windows\Disk1\Utility
      • (Linux) <DownloadLocation>/RSSO/Linux/Disk1/Utility 
    2. Run the tool, and click the Encrypt tab.
    3. Type the password, confirm it, and click Encrypt.
    4. Note down the encrypted password (from the Encrypted Password field).
    Encrypt password using the command line interface
    1. Navigate to the following directory:
      • (Windows) <DownloadLocation>\RSSO\Windows\Disk1\Utility
      • (Linux) <DownloadLocation>/RSSO/Linux/Disk1/Utility 
    2. Run the following command:

      • (Windows)

        TrueSightRSSOMaintenanceTool.cmd -silent -encrypt -encrypt -password=<password> -confirm_password=<password>

      • (Linux)

        ./TrueSightRSSOMaintenanceTool.sh -silent -encrypt -encrypt -password=<password> -confirm_password=<password>

        Note

        (Linux) If the password contains special characters, enclose the password using single quotes as shown in the following example:

        ./TrueSightRSSOMaintenanceTool.sh -silent -encrypt -encrypt -password='<password>' -confirm_password='<password>'
    3. Note down the encrypted password.

  4. In the extracted folder, locate the tsso_silent.options file:

    • (Windows)<DownloadLocation>\RSSO\Windows\Disk1\
    • (Linux) <DownloadLocation>/RSSO/Linux/Disk1/

  5. Open and edit the tsso_silent.options file. The tsso_silent.options is a text file that defines the installation properties in the form of a prefix tag followed by a property name and value pair. You can either retain the default values for the properties or change them, and save the file.

    Property details

    Prefix tags for the silent installation properties:

    • -P: Precedes the directory properties
    • -A: Precedes the application features
    • -J: Precedes the Java properties

  6. From the command prompt, run the following command to start the installation. Type the complete path to the tsso_silent.options file in the command. If the path includes a blank space, enclose the path within double quotes. However, installation occurs in the background.

    A local installation may take up to 15 minutes.
    Syntax:

    • (Windows)setup.exe -i silent -DOPTIONS_FILE="<path_to_tsso_silent.options_file>"
    • (Linux) ./setup.bin -i silent -DOPTIONS_FILE="<{{code language="none"}}
      path_to_tsso_silent.options_file
      {{/code}}      >"

    Examples:

    • (Windows - Path without space) setup.exe -i silent -DOPTIONS_FILE=C:\Disk1\tsso_silent.options
    • (Windows - Path with space) setup.exe -i silent -DOPTIONS_FILE="C:\temp folder\Disk1\tsso_silent.options"
    • (Linux - Path without space)./setup.bin -i silent -DOPTIONS_FILE=/opt/Disk1/tsso_silent.options
    • (Linux - Path with space)./setup.bin -i silent -DOPTIONS_FILE="/opt/temp folder/Disk1/tsso_silent.options"

  7. You can periodically check the installation status by checking the truesightrsso_install_log.txt file located at: 

    • (Windows)%temp%
    • (Linux)  /tmp

  8. Search for the following log message in the truesightrsso_install_log.txt file to ensure that Remedy SSO is installed successfully:
    {{code language="none"}}
    Remedy Single Sign-On 18.02.00 for TrueSight 11.3.01 install succeeded.
    {{/code}}    Note:

    BMC Recommends that you also open the remedysso_install_log.txt log file and verify if there are warnings and errors that need to be fixed. Contact BMC Support for Remedy SSO to fix any unresolved errors or warnings.

    • (Windows)<installationDirectory>\rsso\RemedySSO\logs\
    • (Linux) <installationDirectory>/rsso/RemedySSO/logs

  9. Verify that the following environment variable points to the Remedy SSO installation path:

    • (Windows) %TRUESIGHTRSSO_HOME%
    • (Linux) $TRUESIGHTRSSO_HOME

  10. You can either construct the Remedy SSO URL or locate the URL in the log file:

    • To define the URL, use the format: http(s)://<rsso_servername_FQDN>:<tomcat_port>/rsso
    • To locate the URL:
      1. Open the truesightrsso_install_log.txt log file from:
        • (Windows)<installationDirectory>\rsso\logs\
        • (Linux) <installationDirectory>/rsso/logs
      2. Search for the LOG EVENT that has the product URL as shown in the following example:
        • (Windows) LOG EVENT {Description=[PRODUCT URL],Detail=[product url: https://HostA.bmc.com:448/rsso]}
        • (Linux) LOG EVENT {Description=[PRODUCT URL],Detail=[product url: https://HostA.bmc.com:8048/rsso]}

  11. Launch the Remedy SSO URL in a browser and log in to the Remedy SSO console using the default Admin credentials:

    • User name: Admin
    • Password: RSSO#Admin#
  12. Change the password for the Admin user. Click Admin > Change Password.

  13. Log out of the Remedy SSO console, and log in with the new Admin credentials.

    Your installation is complete if you are a Windows user.

  14. (Linux) Configure the Remedy SSO service to restart automatically each time the Remedy SSO server is restarted:

    1. Log in to the host computer as a root user.

    2. From the command line, go to <installationDirectory>/rsso/bin, and run the following command:
      ./rsso service register <nonRootUserName>

      <nonRootUserName> refers to the name of the non-root user that you used for installing Remedy SSO.

    Your installation is complete.

Troubleshooting installation issues

If you face issues during installation, see Troubleshooting the Remedy Single Sign-On server deployment.

Next step in the Installation process

Step 3 Phase B — Now that you have successfully installed Remedy SSO, you must set up the Remedy SSO server.

 

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