Installing Remedy SSO in the standalone mode using the Remedy installer silently

Where you are in the Installation process

1Complete the planning activities
2Prepare for TrueSight Operations Management installation
3Install Remedy Single Sign-On — Phase A (You are here)
Install Remedy Single Sign-On — Phase B
4Install TrueSight Presentation Server
5Install TrueSight Infrastructure Management (If licensed)
6Install TrueSight App Visibility Manager (If licensed)
7Install Real End User Experience Monitoring Software Edition (If licensed)
8Install TrueSight IT Data Analytics (If licensed)
9Complete the post-installation activities

The silent (or unattended) installation obtains the required user inputs from the options.txt file. Create the options file before you begin installation. If you plan to configure a PostgreSQL database, specify the PostgreSQL-specific properties too.

To create the silent options file


For any version-specific changes, you must see the corresponding version of the Remedy SSO documentation.

  1. Create the options file. For more information, see  To create an options.txt file.
  2. Specify the following properties in the options.txt file based on the configured database. For more information, see  MS SQL DB options.txt file  or  Oracle DB options.txt file.

To install Remedy SSO using the silent Remedy installer

Do the following:

  1. Apply the following guidelines to edit the options.txt file:

    • Remove the comment (#) markers.
    • In UNIX environments, ensure that no Ctrl+M characters appear in the options.txt file.
  2. Run the installer with the -i silent option:
    • (Windows) setup.exe -i silent -DOPTIONS_FILE=<path_to_txt_file_with_installation_options>
    • (UNIX) sh setup.bin -i silent -DOPTIONS_FILE=<path_to_txt_file_with_installation_options>

Troubleshooting installation issues

If you face issues during installation, see Troubleshooting the Remedy Single Sign-On server deployment.

Next step in the Installation process

Step 3 Phase B — Now that you have successfully installed Remedy SSO, you must set up the Remedy SSO server.

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