Installing Remedy SSO in the standalone mode using the Remedy installer silently

Where you are in the Installation process

Step	Task
1	Complete the planning activities
2	Prepare for TrueSight Operations Management installation
3	Install Remedy Single Sign-On — Phase A (You are here)
3	Install Remedy Single Sign-On — Phase B
4	Install TrueSight Presentation Server
5	Install TrueSight Infrastructure Management (If licensed)
6	Install TrueSight App Visibility Manager (If licensed)
7	Install Real End User Experience Monitoring Software Edition (If licensed)
8	Install TrueSight IT Data Analytics (If licensed)
9	Complete the post-installation activities

The silent (or unattended) installation obtains the required user inputs from the options.txt file. Create the options file before you begin installation. If you plan to configure a PostgreSQL database, specify the PostgreSQL-specific properties too.

To create the silent options file

Note

For any version-specific changes, you must see the corresponding version of the Remedy SSO documentation.

Specify the following properties in the options.txt file:

Using MSSQL database

For Standalone installation

-P installLocation=<path where product info will be located> example: C:\SSO\RemedySSO
-A productRemedySSO
-J INSTALL_TYPE=true
-J TOMCAT_HOME=<path to tomcat home> example: D:\tc
-J DB_TYPE=<MSSQL>
-J DB_HOST=<FQDN host> example: access.bmc.com
-J DB_PORT=1433
-J DB_MSSQL_INSTANCE=MSSQL
-J DB_MSSQL_DBNAME=rsso_ok21
-J DB_USER=RSSO_USER_OK21
-J DB_USER_PWD=<password>
-J DB_ADMIN=sa
-J DB_ADMIN_PWD=<password>
-J COOKIE_DOMAIN=<cookie domain> example: bmc.com

Using PostgreSQL database

-P installLocation=<path where product info will be located> example: C:\Program Files\BMC Software\RemedySSO
-A productRemedySSO
-J INSTALL_TYPE=true
-J TOMCAT_HOME=C:\Program Files\Apache Software Foundation\Tomcat 7.0_sso_server_18081
-J DB_TYPE=Postgres
-J DB_HOST=<FQDN host> example: access.bmc.com
-J DB_PORT=5432
-J DB_POSTGRES_DBNAME=rsso_si
-J DB_USER=rsso_user_si
-J DB_USER_PWD=<password>
-J DB_ADMIN=postgres
-J DB_ADMIN_PWD=<password>
-J COOKIE_DOMAIN=<cookie domain> example: bmc.com

To install Remedy SSO using the silent Remedy installer

Do the following:

Apply the following guidelines to edit the options.txt file:
- Remove the comment (#) markers.
- In UNIX environments, ensure that no Ctrl+M characters appear in the options.txt file.
Run the installer with the -i silent option:
- (Windows) setup.exe -i silent -DOPTIONS_FILE=<path_to_txt_file_with_installation_options>
- (UNIX) sh setup.bin -i silent -DOPTIONS_FILE=<path_to_txt_file_with_installation_options>

Troubleshooting installation issues

If you face issues during installation, see Troubleshooting the Remedy Single Sign-On server deployment.

Next step in the Installation process

Step 3 Phase B — Now that you have successfully installed Remedy SSO, you must set up the Remedy SSO server.