Installing Remedy SSO in the high-availability mode using the TrueSight installer silently

Where you are in the Installation process

To install Remedy SSO using the silent TrueSight installer in the high-availability mode

You need to perform the following tasks to install Remedy SSO in a high-availability mode:

• Step A: Install Remedy SSO on the primary computer
• Step B: Install Remedy SSO on the secondary computer
• Step C: Set up and configure the load balancer details

The silent (or unattended) installation obtains the required user inputs from the tsso_silent.options file, which is bundled along with the installer.

Step A: Install Remedy SSO on the primary computer

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5. Open and edit the tsso_silent.options file. You can either retain the default values for the properties or change them, and save the file. The tsso_silent.options is a text file that defines the installation properties in the form of a prefix tag followed by a property name and value pair. 

   Property details

   Prefix tags for the silent installation properties:

   • -P: Precedes the directory properties
   • -A: Precedes the application features
   • -J: Precedes the Java properties
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Step B: Install Remedy SSO on the secondary computer

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5. Open and edit the tsso_silent.options file. You can either retain the default values for the properties or change them, and save the file. The tsso_silent.options is a text file that defines the installation properties in the form of a prefix tag followed by a property name and value pair.

   Property details

   Prefix tags for the silent installation properties:

   • -P: Precedes the directory properties
   • -A: Precedes the application features
   • -J: Precedes the Java properties
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Step C: Set up and configure the load balancer details

Set up the load balancer on a host computer other than the primary and secondary Remedy SSO host computers. Refer to the specific load balancer documentation or ask the vendor for details about the configuration.

Troubleshooting installation issues

If you face issues during installation, see Troubleshooting the Remedy Single Sign-On server deployment.

Next step in the Installation process

Step 3 Phase B — Now that you have successfully installed Remedy SSO, you must set up the Remedy SSO server.