Installing Remedy SSO in the high-availability mode using the Remedy installer silently

Where you are in the  Installation process

1Complete the planning activities
2Prepare for TrueSight Operations Management installation
3Install Remedy Single Sign-On — Phase A (You are here)
Install Remedy Single Sign-On — Phase B
4Install TrueSight Presentation Server
5Install TrueSight Infrastructure Management (If licensed)
6Install TrueSight App Visibility Manager (If licensed)
7Install Real End User Experience Monitoring Software Edition (If licensed)
8Install TrueSight IT Data Analytics (If licensed)
9Complete the post-installation activities

The silent (or unattended) installation obtains the required user inputs from the options.txt file. Create the options file before you begin installation. If you plan to configure a PostgreSQL database, specify the PostgreSQL-specific properties too.

To create the silent options file


For any version-specific changes, you must see the corresponding version of the Remedy SSO documentation.

  1. Create the options file. For more information, see  To create an options.txt file.
  2. Specify the following properties in the options.txt file based on the configured database. For more information, see  MS SQL DB options.txt file  or  Oracle DB options.txt file.

To install Remedy SSO using the silent Remedy installer in the high-availability mode

Remedy Single Sign-On high-availability (HA) environment is implemented as a redundant system with session failover. In this model, if a node fails, the single sign-on load is transitioned to the remaining servers with minimal interruption.

Do the following:


You cannot install Remedy SSO in high availability mode with the embedded database type.

  1. Ensure that Remedy SSO is installed successfully on the primary node.
  2. Unzip the Remedy SSO files on a secondary node.

  3. Enter the values from the Installation worksheets to run the installation program as described in Install Remedy SSO server in standalone mode. Make sure that you apply the following installation settings on the secondary node:
    • The database settings must be the same as the settings used by the primary node.
    • The database user name and password must be the same as on the primary node.
    • In the Assign database user field, select the Use Existing User option.
  4. Follow the instructions on the UI to complete the rest of the installation steps.

Troubleshooting installation issues

If you face issues during installation, see Troubleshooting the Remedy Single Sign-On server deployment.

Next step in the Installation process

Step 3 Phase B — Now that you have successfully installed Remedy SSO, you must set up the Remedy SSO server.

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