Installing Remedy SSO in the high-availability mode using the Remedy installer silently

Where you are in the  Installation process

Step Task
1 Complete the planning activities
2 Prepare for TrueSight Operations Management installation
3 Install Remedy Single Sign-On — Phase A (You are here)
Install Remedy Single Sign-On — Phase B
4 Install TrueSight Presentation Server
5 Install TrueSight Infrastructure Management (If licensed)
6 Install TrueSight App Visibility Manager (If licensed)
7 Install Real End User Experience Monitoring Software Edition (If licensed)
8 Install TrueSight IT Data Analytics (If licensed)
9 Complete the post-installation activities

The silent (or unattended) installation obtains the required user inputs from the options.txt file. Create the options file before you begin installation. If you plan to configure a PostgreSQL database, specify the PostgreSQL-specific properties too.

To create the silent options file

Specify the following properties in the options.txt file:

For HA installation

-P installLocation=<path where product info will be located> example: C:\SSO\RemedySS
-A productRemedySSO
-J TOMCAT_HOME=<path to tomcat home> example: D:\tc
-J DB_HOST=<FQDN host> example:
-J DB_PORT=1433
-J DB_MSSQL_DBNAME=rsso_ok21
-J DB_USER_PWD=<password>
-J COOKIE_DOMAIN=<cookie domain> example:

Using PostgreSQL database

-P installLocation=<path where product info will be located> example: C:\Program Files\BMC Software\RemedySSO
-A productRemedySSO
-J TOMCAT_HOME=C:\Program Files\Apache Software Foundation\Tomcat 7.0_sso_server_18081
-J DB_TYPE=Postgres
-J DB_HOST=<FQDN host> example:
-J DB_PORT=5432
-J DB_USER=rsso_user_si
-J DB_USER_PWD=<password>
-J DB_ADMIN=postgres
-J DB_ADMIN_PWD=<password>
-J COOKIE_DOMAIN=<cookie domain> example:

To install Remedy SSO using the silent Remedy installer in the high-availability mode

Remedy Single Sign-On high-availability (HA) environment is implemented as a redundant system with session failover. In this model, if a node fails, the single sign-on load is transitioned to the remaining servers with minimal interruption.

Do the following:


Before you install or upgrade Remedy SSO in an HA environment and if you choose to configure/use PostgreSQL, download PostgreSQL from their official site, and then install and configure it. When you run the Remedy SSO installer, select the external database option and not the embedded one.

  1. Ensure that Remedy SSO is installed successfully on the primary node as outlined in Installing Remedy SSO.
  2. Unzip the Remedy SSO files on the additional node.

  3. Run the installation program.
  4. Click Next to confirm the database settings. The database settings should be same as the settings used by the primary node.

  5. In the window to assign database users, select the Use Existing User option.


    When you add nodes, select the Use Existing User option and enter credentials that are used by the primary node.

  6. Complete the rest of the installation steps.

Troubleshooting installation issues

If you face issues during installation, see Troubleshooting the Remedy Single Sign-On server deployment.

Next step in the Installation process

Step 3 Phase B — Now that you have successfully installed Remedy SSO, you must set up the Remedy SSO server.

Was this page helpful? Yes No Submitting... Thank you