Installing Remedy SSO in the high-availability mode using the Remedy installer silently

Where you are in the  Installation process

StepTask
1Complete the planning activities
2Prepare for TrueSight Operations Management installation
3Install Remedy Single Sign-On — Phase A (You are here)
Install Remedy Single Sign-On — Phase B
4Install TrueSight Presentation Server
5Install TrueSight Infrastructure Management (If licensed)
6Install TrueSight App Visibility Manager (If licensed)
7Install Real End User Experience Monitoring Software Edition (If licensed)
8Install TrueSight IT Data Analytics (If licensed)
9Complete the post-installation activities

The silent (or unattended) installation obtains the required user inputs from the options.txt file. Create the options file before you begin installation. If you plan to configure a PostgreSQL database, specify the PostgreSQL-specific properties too.

To create the silent options file

Specify the following properties in the options.txt file:

Remedy SSO with Oracle database in standalone mode
-P installLocation=
# Specify the path where Remedy SSO will be located. Example: C:\Program Files\BMC Software\RemedySSO

-A productRemedySSO
-J INSTALL_TYPE=true
-J TOMCAT_HOME=
# Specify the path to Tomcat home. Example: C:\apache-tomcat-7.0.62

-J DB_TYPE=Oracle

-J DB_HOST=
# Specify a fully qualified domain name of the database. Example: access.bmc.com
-J DB_PORT=
# Specify a port for connection to Oracle server. By default, Oracle uses 1521 port.


# Depending on your database configuration, Oracle can be configured to use DB_ORACLE_SID or DB_ORACLE_SERVICE parameter. 
-J DB_ORACLE_SID=
# Oracle database server ID. Example: orcl
# -J DB_ORACLE_SERVICE=
# If your Oracle instance is configured to use DB_ORACLE_SERVICE, uncomment the -J DB_ORACLE_SERVICE row. 
# Specify a value for this parameter, and then comment the -J DB_ORACLE_SID row. 


-J DB_USER
# Enter the database user name. Example: RSSO_USER
-J DB_USER_PWD=
# Enter a password of the database user
-J DB_ADMIN=
# Specify the database admin user name. Example: system

-J DB_ADMIN_PWD
# Specify the password of the database admin user.


-J COOKIE_DOMAIN
# Enter the cookie domain. Example: bmc.com
Remedy SSO with Oracle database in high availability mode
-P installLocation
# Specify a path where Remedy SSO will be located. Example: C:\Program Files\BMC Software\RemedySSO


-A productRemedySSO
-J INSTALL_TYPE=true

-J TOMCAT_HOME= 
# Enter the path to Tomcat home. Example: C:\apache-tomcat-7.0.62

-J DB_TYPE=Oracle
-J DB_IS_USER_EXIST=true

# For the following options specify the same values that you used for setting up Oracle database on the primary node.  
-J DB_HOST=
-J DB_PORT=
-J DB_ORACLE_SID=
-J DB_USER=
-J DB_USER_PWD=

Options for PostgreSQL database

Remedy SSO with PostgreSQL database in standalone mode
-P installLocation=
# Specify a path where Remedy SSO will be located. Example: C:\Program Files\BMC Software\RemedySSO

-A productRemedySSO
-J INSTALL_TYPE=true


-J TOMCAT_HOME= 
# Enter the path to Tomcat home. Example: C:\Program Files\Apache Software Foundation\Tomcat 7.0_sso_server_18081



-J DB_TYPE=Postgres

-J DB_HOST=
# Specify a fully qualified domain name of the database host. Example: access.bmc.com

-J DB_PORT=
# Specify a port for connection to Oracle server. By default, PostgeSQL uses 5432


-J DB_POSTGRES_DBNAME=
# Specify the database name. Example: rsso_si

-J DB_USER=
# Enter the database user name. Example: rsso_user_si


-J DB_USER_PWD=
# Enter a password of the database user

-J DB_ADMIN=
# Specify the database user name. Example: postgres

-J DB_ADMIN_PWD=
# Specify a password of the database user.

-J COOKIE_DOMAIN=
# Specify the cookie domain. Example: bmc.com
Remedy SSO with PostgreSQL database in high availability mode
-P installLocation=
# Specify a path where Remedy SSO will be located. Example: C:\Program Files\BMC Software\RemedySSO

-A productRemedySSO
-J INSTALL_TYPE=true

-J TOMCAT_HOME= 
# Enter the path to Tomcat home. Example: C:\Program Files\Apache Software Foundation\Tomcat 7.0_sso_server_18081

-J DB_TYPE=Postgres

-J DB_IS_USER_EXIST=true


# For the following options specify the same values that you used for setting up PostgreSQL database on the primary node. 
-J DB_HOST=
-J DB_PORT=
-J DB_POSTGRES_DBNAME=
-J DB_USER=
-J DB_USER_PWD=
-J COOKIE_DOMAIN=

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To install Remedy SSO using the silent Remedy installer in the high-availability mode

Remedy Single Sign-On high-availability (HA) environment is implemented as a redundant system with session failover. In this model, if a node fails, the single sign-on load is transitioned to the remaining servers with minimal interruption.

Do the following:

Note

You cannot install Remedy SSO in high availability mode with the embedded database type.

  1. Ensure that Remedy SSO is installed successfully on the primary node.
  2. Unzip the Remedy SSO files on an additional node.

  3. Enter the values from the Installation worksheets to run the installation program as described in Install Remedy SSO server in standalone mode. Make sure that you apply the following installation settings on a secondary node:
    • The database settings must be same as the settings used by the primary node.
    • The database user name and password should the same as on the primary node.
    • In the Assign database user field, select the Use Existing User option.
  4. Complete the rest of the installation steps.

Troubleshooting installation issues

If you face issues during installation, see Troubleshooting the Remedy Single Sign-On server deployment.

Next step in the Installation process

Step 3 Phase B — Now that you have successfully installed Remedy SSO, you must set up the Remedy SSO server.

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