Error messages

The following table lists the error messages present in the <<>>.log file, explains the probable cause of the error and the workarounds that can be performed to counter these errors.

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Error codeLog messageMessage descriptionCause and action
BMC_TS_AV000184EFailed to update Notification Channels.The notification channels could not be obtained.Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS_AV000183EFailed to retrieve Notification Channels.The notification channels could not be obtained.Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS_AVS000147EFailed to retrieve Synthetic Health violations for the Event filter: {}.The event violations could not be obtained.Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS_AVS000146EFailed to retrieve Synthetic Health Event Details for Event id ({}).The event details could not be obtained.Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS_AVS000145EFailed to retrieve Synthetic Health violations for the filter: {}.The list of violations could not be obtained.Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS_AVS000141EFailed to retrieve metric rule details for (id={}).The metric rule details could not be retrieved.Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVS000004EApp Visibility portal is not configured or not available. Portal ID: {}. Error cause:The App Visibility portal is either not registered with the Presentation Server or could not be accessed.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

To register App Visibility to the Presentation Server, see Register the App Visibility portal component in the TrueSight console.

BMC_TS-AVA000003I

App Visibility portal is not configured.

The App Visibility portal is not registered with the Presentation Server.

BMC_TS-AVA000004E

Failed to get agents from App Visibility server.

Cannot retrieve agent data from the App Visibility server.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000009E

Failed to delete agents from App Visibility server.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000016E

Failed to update application details.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000020E

Failed to delete the {} application.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000022I

Invalid method parameters for tierID {tier ID} and app {}.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000023E

Failed to create Application View members.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000025E

Failed to get data for tiers.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000027E

Failed to check permissions.

Failed to verify permissions for Application View dashlet.

Verify logged in user and user permissions.

User must have permission to access the selected application.

BMC_TS-AVA000029I

No App Visibility proxies.

 

No App Visibility proxies are detected by the system.

BMC_TS-AVA000030I

At least one of the App Visibility proxies is offline:  {}.

 

Verify that the listed App Visibility proxies are online.

BMC_TS-AVA000031E

Failed to get list of App Visibility proxies.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000033E

Failed to get system applications.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000035E

Failed to get events from the App Visibility portal.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000036E

Failed to add {} event to result.

 

Internal error. Please contact BMC Customer Support.

BMC_TS-AVA000037E

Failed to put data in JSON object.

 

Internal error. Please contact BMC Customer Support.

BMC_TS-AVA000048E

Failed to create JSON for synthetic execution Application View member (SyntheticMember).

 

Internal error. Please contact BMC Customer Support.

BMC_TS-AVA000053E

Failed to get database queries with the following parameters:  timestamp={}, dbIds={}, application={}, limit={}.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000057E

Failed to get application discovery rules.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000060E

Failed to update application discovery rules.

 

Verify that the discovery rules for automatic applications are valid.

BMC_TS-AVA000064E

Failed to validate application discovery rules.

 

Verify that the discovery rules for automatic applications are valid.

BMC_TS-AVA000095I

Failed to ping App Visibility portal {}.

Failed to retrieve information about App Visibility portal.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000098E

Failed to update database information list in App Visibility portal.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000102E

Failed to get configuration file of type {}.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000106E

Failed to get content version for configuration file with fileID {}.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000109E

Failed to save content of configuration file with fileID {}.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000112E

Failed to add new configuration file with ConfigurationContentInfo {}.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000115E

Failed to delete configuration file with fileID {}.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000118E

Failed to set the configuration file with fileID {} as default.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000125E

Failed to get pages from App Visibility server.

Failed to retrieve data for the User Transactions view.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000129E

Failed to get pages chart data from App Visibility server.

Failed to retrieve graph data for the selected user transaction.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000131E

Failed to create global rule.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000134E

Failed to get application server information from RequestInstanceInfo.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000136E

Failed to get DBInfoModel from DataService. [ids={}]

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000137E

Failed to get RequestInstance from SingleRequestServiceDelegate. [id={}]

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000139E

Failed to get transaction.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000144E

dataService cannot retrieve the list of DBInfoModel from the App Visibility portal [requestId={}, transactionId={}].

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000145E

dataService cannot retrieve the BusinessTransactionsMetricsContainer from the App Visibility portal [period={}, requestId={},  transactionId={}].

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000152E

Failed to get server metrics.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000159E

Failed to get tier configuration file.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000163E

Failed to get trace information.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000166E

Failed to get application SLA for the {} application.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000174E

Failed to decode entry point {}.

 

Use a JVM that supports UTF-8 encoding.

BMC_TS-AVA000177E

Failed to get traces from server.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000178E

Failed to convert traces list to JSON.

 

Internal error. If error persists, please contact BMC Customer Support.

BMC_TS-AVA000181E

Failed to create rule.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000182E

Failed to decode entry point name {}.

 

Use a JVM that supports UTF-8 encoding.

BMC_TS-AVA000183E

Failed to encode parameter [entryPoint={}].

 

Use a JVM that supports UTF-8 encoding.

BMC_TS-AVA000186E

Failed to get transactions from server.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000187E

Failed to convert transactions list to JSON.

 

Internal error. If error persists, please contact BMC Customer Support.

BMC_TS-AVA000188E

Tenant associated with portal ID {} does not have any automatically discovered applications.

 No automatically discovered applications are associated with the selected tenant. Verify that App Visibility agents are installed and online.
BMC_TS-AVA000189EUser does not have permission to view data for any automatically discovered applications for the tenant associated with portal ID {}. Verify logged in user and user permissions.
BMC_TS-AVA000190EUser does not have permission to view data for the {} application. Verify logged in user and user permissions.
BMC_TS-AVA000191EFailed to get top transactions from server. Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.
BMC_TS-AVA000192EFailed to convert top transactions list to JSON. Internal error. If error persists, please contact BMC Customer Support.

BMC_TS-AVS000000E

Failed to delete Execution Plan (executionPlanId = {}).

Execution Plan could not be deleted.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000005E

Failed to get synthetic SLA for application {}.

SLA could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000011E

Failed to get synthetic custom SLA for application: {}, and Execution Plan ID: {}.

Custom SLA could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000016E

Error while getting Execution Plan data.

Execution Plan data could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000018E

Failed to get Execution Plan from the server.

Execution Plan could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000020E

Failed to save Execution Plan from the server.

Execution Plan could not be saved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000022E

Failed to delete Execution Plan from the server.

Execution Plan could not be deleted.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000024E

App Visibility portal is not configured.

 

In the TrueSight console, add the App Visibility portal component .

BMC_TS-AVS000025W

Some collectors could not be reached, response may lack data.  Unreachable/offline collectors: " {}

One or more App Visibility collectors could not be reached. Data may be incomplete.

In the App Visibility portal console verify that all collectors are connected and are in ONLINE status.

BMC_TS-AVS000029E

Error while getting location data.

Data for this location could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000032E

Error while getting test data.

Test data could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000036E

Error while getting execution data.

Execution data could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000041E

Error while getting execution timers data.

Execution timer data could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000045E

Error while getting execution error data.

Execution error data could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000048E

Error while getting execution log request.

Execution log request could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000051E

Failed to get scripts from the server.

Scripts could not be retrieved from the Presentation Server.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000052E

General exception occurred while getting scripts from the server.

Errors occurred while retrieving scripts from the Presentation Server.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000055E

Failed to get script file data. ScriptFileID = {}

The script file could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000057E

General exception occurred while adding App Visibility portal error to JSON result.

 

See the error stack trace in the Presentation Server log for more details.

BMC_TS-AVS000058E

Failed to delete the script {} from the server.

The script could not be deleted from the Presentation Server.

Unable to delete script. This could be due to one of the following reasons:

  • This script was not found in the Portal - The script was manually deleted from the portal file system. If this is the case, revert the manual deletion and try again.
  • This script has associated Execution Plans - In this case, you must remove all the Execution Plans associated with this script before deleting the script.

BMC_TS-AVS000060E

General exception occurred while adding success IDs [{}] to the result.

One or more of the scripts you were trying to delete were not successfully deleted.

Refresh the Scripts page and see which scripts are still not deleted. See the Presentation Server log to see which scripts had errors during deletion.

BMC_TS-AVS000062E

General exception occurred while uploading the script {} to the server.

An error occurred while uploading the script to the Presentation Server.

See the Presentation Server log for the full exception stack. Retry uploading the script.

BMC_TS-AVS000063E

Failed to upload the script {} to the server.

The script could not be uploaded to the Presentation Server.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000066E

General exception occurred while replacing the script {}: {} on the server.

An error occurred while replacing the script on the Presentation Server.

See the Presentation Server log for the full exception stack. Retry replacing the script.

BMC_TS-AVS000067E

Failed to replace the script {}: {} on the server.

The script could not be replaced on the Presentation Server.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000070E

Error while getting execution request data: {}

An error occurred while retrieving execution data.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000071E

Error while getting execution request data.

An error occurred while retrieving execution data.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000073E

Error while getting execution log request data: {}

An error occurred while retrieving execution log data.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000074E

Error while getting execution log request data.

An error occurred while retrieving execution log data.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000076E

Error while downloading execution log.

An error occurred while downloading the execution log.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000080E

Error while getting application request.

An error occurred while retrieving application data.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000083E

Error while saving application blackout settings.

An error occurred while saving synthetic application blackout settings

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000086E

Error while changing application status.

An error occurred while changing application status.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AV000002W

Internal error.

While merging the transaction fragments to build the transaction tree for the Trace Details view, one or more of the fragments did not get merged properly.

Internal error. Please contact BMC Customer Support.

BMC_TS-AV000005E

Failed to decrypt the KeyStore password {}.

The KeyStore password decryption failed.

See Applying private certificates to App Visibility components for more details.

BMC_TS-AV000010E

Failed to connect to App Visibility portal.

App Visibility server may be down or inaccessible.

 

BMC_TS-AV000014E

Failed to parse object for entity class {}.

Failed to process data from App Visibility portal server response .

Verify that your App Visibility portal and your TrueSight Presentation Server are of compatible versions.

BMC_TS-AV000050E

Failed to read tier property file.

Failed to load content of the Tiers configuration type.

Contact BMC Customer Support.to help you verify the content of the Tiers configuration type.

BMC_TS-AV000051W

{} is not one of the allowed tierID values: {}

Tiers configuration type contains incorrect tier ID property,

Contact BMC Customer Support.to help you verify the content of the Tiers configuration type.

BMC_TS-AV000122I

Invoked with the following parameters: uid={}, portalID={}.

Initiated download of execution log file.

 

BMC_TS-AV000123I

CommonParamDescriptor={}

Parameters for the execution log download.

 

BMC_TS-AV000151E

No App Visibility portal found for portalID {(portal ID number}.

Failed to retrieve the App Visibility portal component.

Verify that App Visibility portal is registered properly and its status is connected in the TrueSight console. See Register the App Visibility portal component for more details.

BMC_TS-AV000153E

No App Visibility portal found for tenant.

Failed to retrieve the App Visibility portal for the tenant of the logged in user.

Verify that App Visibility portal is registered properly and its status is connected in the TrueSight console. See Register the App Visibility portal component for more details.

BMC_TS-AV000155E

No App Visibility portal found for tenant {}.

Failed to retrieve the server URL for the App Visibility portal for the tenant.

Verify that App Visibility portal is registered properly and its status is connected in the TrueSight console. See Register the App Visibility portal component for more details.

BMC_TS-AV000156EFailed to parse the App Visibility certificates file, appVisCertificates.xml. Ensure that the XML file is well formed and valid.  See Applying private certificates to App Visibility components for more details.
BMC_TS-AV000157EFailed to parse the App Visibility certificates schema file, appVisCertificates.xsd. Ensure that you are using the default schema file. See Applying private certificates to App Visibility components for more details.
BMC_TS-AV000158ECannot locate default or custom certificate configuration for the {tenant name} tenant in the App Visibility certificates file, appVisCertificates.xml. See Applying private certificates to App Visibility components for more details.
BMC_TS-AV000159EFailed to parse the App Visibility certificates file, appVisCertificates.xml, because of an internal error in the parsing library (internal JAXB error). See Applying private certificates to App Visibility components for more details.
BMC_TS-AV000160EFailed to create certificate configuration. The {} attribute value ({}) is not a valid file name. Ensure that the file name does not include the file path or path separators.The name of the keystore or truststore file is invalid and the name might contain a file path or path separator, such as a backslash character \.Only enter the file name with the file extension, such as app_vis_keystore.jks.
BMC_TS-AC000028EFound an older version of App Visibility Portal [{version}] on host [{machine name}]. To view the Model updates, upgrade to the latest App Visibility Portal.An earlier version of the App Visibility Portal is found.Verify that the latest version of the App Visibility Portal is integrated with the system to view the Model updates.

WriterError codeLog messageCause and action
Sanjay (Spica)BMC_TS-IMC101041EInvalid event identifier <host name>-alr-1423 ignored

This error may occur in the mcell.log file if the cell events are not in sync with the Rate process alarms.

Before you run the following command as a workaround, ensure that the alr text is a part of the error message.

pw alarmsync

The alarm sync process automatically runs every 20 minutes and during the startup of the TrueSight Infrastructure Management server.

Sanjay (Spica)BMC_TS-PL000209I

Response code [ 5xx ]

TrueSight Infrastructure Management in application high-availability mode is unable to connect with the Presentation Server.

Check for the following on the primary Infrastructure Management node:

  1. Run the pw system status command to ensure that the JServer process is up and running.
  2. Run the pw license list command to ensure that the Infrastructure Management server displays a valid license expiration date and does not display Failure to connect to server.
  3. Check the pw/tomcat/logs/catalina.log and pw/pronto/logs/TrueSight.log files on the Infrastructure Management server for any too many open files errors. As a workaround, restart the Infrastructure Management server.

Otherwise, contact BMC Customer Support.

Rashmi

(007)

BMC_TS-PL000134E

(applicable to TrueSight Presentation Server version 11.3.02 and later)

Exception while checking the Indexserver status

When the Presentation Server is deployed in high-availability mode, the server processes are shut down and display the this error.

For detailed workaround steps, see Troubleshooting a high-availability deployment.

Rashmi

(007)

BMC_TS-IMC222045W

(applicable to TrueSight Infrastructure Management version 11.3.02 and later)

The service model has a circular relationship. Remove the circular relationship to propagate the correct impact status in the service model. For details, refer to error code BMC_TS-IMC222045W in the product documentation (https:\\docs.bmc.com).

Remove the circular relationship using the BMC Impact Model Designer. For details, see https://docs.bmc.com/docs/display/TSIMmaster/.Troubleshooting+circular+relationship+in+service+models+v11.3.02

Rashmi

(Spica)

BMC_TS-PL000195W

(applicable to TrueSight Infrastructure Management version 11.3.02 and later)

Rate process was unable to obtain MO data from the cache.

  1. Verify database connectivity by running the pw db config list command.
  2. Verify that the indexserver.log file contains valid IP Addresses.
  3. Ensure that the adapter priorities are correctly set if you are using a dual Network Interface Card (NIC).

  4. Add the desired IP address details in the hosts file or modify the setting in the ESX host file to set a different label to the network adapter. Contact your administrator for more details.

  5. Disable the NICs that are not required.

Rashmi

(Spica)

BMC_TS-PL000226E

(applicable to TrueSight Infrastructure Management version 11.3.02 and later)

Unable to validate certificate for <host name>. Certificate has expired.

This error may occur due to one of the following reasons:

    • TrueSight Infrastructure Management certificate has expired. Check TsimAudit.log for details.
    • TrueSight Infrastructure Management certificate has errors. Check TsimAudit.log for details
    • TrueSight Infrastructure Management has SSL configuration errors. Check TsimAudit.log for details

For details, see Troubleshooting component registration errors

Rashmi

(Hawkeye)

BMC_TS-PL000044ENGPMesssageService: Failed to send heartbeat to [{}]

This exception occurs if any of the connected Infrastructure Management server is not reachable when the Presentation Server sends a heartbeat message to this server using the Java Message Service (JMS).

Rashmi (Hawkeye)BMC_TS-PL000045ENGPMesssageService: Quit HBMsgSendThread, may be re-init

This exception occurs if any of the connected Infrastructure Management server is deleted or edited when the Presentation Server sends a heartbeat message.

Hari

BMC_TS-PL000001F

Failed to initialize the task - [{}]. Ahh. self-terminating...

 

This exception occurs if any of the startup tasks fail. As a result, the server fails to start.

Contact BMC Customer Support with the TrueSight.log file and the message details.

Hari

BMC_TS-PL000002E

Failed to initialize the app-task

This exception occurs during the start up in a standalone mode or during the start up or failover in an HA mode. This indicates that one or more start up or failover modules didn’t initialize properly.

Contact BMC Customer Support with the TrueSight.log file and the message details.

Hari

BMC_TS-PL000003F

Exception while loading DB properties file

This exception occurs when the read operation on the <TSPS_HOME>/conf/secure/dbvault.ks DB property file fails.

Make sure the dbvault.ks file exists and is readable.

Hari

BMC_TS-PL000004E

Exception while loading Exceptional properties file.

This exception occurs when the read operation on the <TSPS_HOME>/conf/ appproperties.override property file fails.

Make sure the appproperties.override file exists and is readable.

Hari

BMC_TS-PL000005F

Missing mandatory variable - {}. Terminating...

This exception occurs when the ts.home property is not set in the <TSPS_HOME>\conf\services\truesight.path.conf file.

Set the ts.home property in the <TSPS_HOME>\conf\services\truesight.path.conf file.

Hari

BMC_TS-PL000006E

Exception while configuring Hibernate properties.

Presentation server failed to set the database configuration properties.


Make sure the database is up and running using the following commands:

  • tssh server status
  • tssh process status database
Hari

BMC_TS-PL000007F

Failed to create database connection

Presentation server failed to connect to the database.

Make sure the database is up and running using the following commands:

  • tssh server status command
  • tssh process status database
Hari

BMC_TS-PL000008E

Failed to write the property - [{}]

Failed to write the property name in the database.

Make sure the database is up and running using the following commands:

  • tssh server status
  • tssh process status database
Hari

BMC_TS-PL000009F

Failed to write the property

Failed to write the property name in the database.

Make sure the database is up and running using the following commands:

  • tssh server status
  • tssh process status database
Hari

BMC_TS-PL000012E

failed Gateway EventHandler Init

Failed to register the Impact Manager Gateway server with the TrueSight Presentation Server.


View the CellService.log file for more details.

Hari

BMC_TS-PL000014E

Entry does not exist in configuration file mcell.dir for gateway [{}]

Make sure the TrueSight Presentation Server name is present in the mcell.dir file.

Hari

BMC_TS-PL000015E

Failed initialize Cell Gateway

Failed to start the Impact Manager Gateway server.

Make sure the TrueSight Presentation Server name is present in the mcell.dir file.

Priyanka(Car)

BMC_TS-PL000016E

Exception while sending ack to cell

TrueSight Presentation Server is unable to connect with the TrueSight Infrastructure Management cell. This can happen due to various reasons such as, the Infrastructure Management cell is down or the cell is not responding.

You need to ensure that the cell is up and running.

For additional information about the problem, check the CellService.log and truesight.log located at installationDirectory\truesightpserver\logs.

Otherwise, contact BMC Customer Support.

Priyanka 

BMC_TS-PL000017E

Exception while inserting events to ES

Some error occurred while indexing events received from TrueSight Infrastructure Management cell into TrueSight Presentation Server.

This can happen due to various reasons, for example, if the index server went down.

You need to ensure that the index server is up and running. To do this, run the tssh process command with the indexserver option. For more information, see Presentation Server tssh commands.

For additional information about the problem, check the indexserver.log located at installationDirectory\truesightpserver\logs.

Otherwise, contact BMC Customer Support.

Priyanka 

BMC_TS-PL000018E

Failed to initialize Message Service

During the registration of TrueSight Infrastructure Management with TrueSight Presentation Server, Presentation Server was unable to initialize the Message Service.

You need to ensure that the following ports are free and available on the Infrastructure Management server.

  • Java Message Service (JMS) server port (default port 8093)
  • JNDI port (default port 1100)

You can run the pw system portcheck command to check for the availability of the preceding ports.

Additionally, ensure that the Infrastructure Management server is up and running.

For additional information about the problem, check the TsimAudit.log located at installationDirectory\truesightpserver\logs.

Otherwise, contact BMC Customer Support.

Priyanka 

BMC_TS-PL000020F

Failed to load patrol instances version from child server.

A communication problem occurred between TrueSight Infrastructure Management and TrueSight Presentation Server, at the time when TrueSight Presentation Server was syncing the PATROL Agent instance version.

For additional information about the problem, check the TsimAudit.log and the MessageServiceAudit.log at installationDirectory\truesightpserver\logs.

In this scenario, you can follow these steps:

  • On TrueSight Presentation Server, run the tssh component sync command with the SYNC_MOS option. For more information, see Presentation Server tssh commands.
  • If the preceding step does not work, contact BMC Customer Support.
Priyanka 

BMC_TS-PL000021E

Failed to create cache for - [{}]

You cannot perform event operations because some problem occurred while creating the cache for event operations.

For additional information about the problem, check the truesight.log and the session.stdout.<timestamp>.log (see the file with the latest timestamp) located at installationDirectory\truesightpserver\logs.

For more information, contact BMC Customer Support.

Priyanka 

BMC_TS-PL000023E

failed to update TSIM cell information for - [{}]

TrueSight Infrastructure Management could not register with TrueSight Presentation Server. This issue can occur in the following scenarios:

  • If the mcell.dir file on TrueSight Presentation Server is not accessible.
  • An error occurred while syncing of TrueSight Infrastructure Management data into TrueSight Presentation Server.

You need to ensure that the mcell.dir file exists and TrueSight Presentation Server has write permissions to this file.

For additional information about the problem, check the TsimAudit.log and the truesight.log located at installationDirectory\truesightpserver\logs.

Otherwise, contact BMC Customer Support.

Priyanka

BMC_TS-PL000025E

Failed to connect to TSIM Cell

An error occurred at the time when event details were updated from the TrueSight Infrastructure Management cell into TrueSight Presentation Server.

This can happen due to various reasons such as, the Infrastructure Management cell went down, or the cell is not responding, or the cell is not accessible, or TrueSight Presentation Server is unable to contact the cell.

You need to ensure that the Infrastructure Management cell is up and running.

For additional information about the problem, check the cellservice.log located at installationDirectory\truesightpserver\logs.

Otherwise, contact BMC Customer Support.

Priyanka 

BMC_TS-PL000028E

Failed to fetch operations from cell

This issue can occur in the following scenarios:

  • Scenario 1: An error occurred while syncing event operations from the TrueSight Infrastructure Management cell into TrueSight Presentation Server.
    To find additional details about the problem, check the TsimAudit.log, truesight.log, and the CellService.log located at installationDirectory\truesightpserver\logs.
    To avoid this problem, you need to ensure that the Infrastructure Management cell is up and running.

  • Scenario 2: An error occurred because of which you could not view or access event operations (via the toolbar and the action menu).
    For more information about this problem, contact BMC Customer Support.
Priyanka 

BMC_TS-PL000029E

Failed to get device MFD status

An error occurred while syncing the status of devices that are marked for deletion.

In this scenario, you can follow these steps:

  • On TrueSight Presentation Server, run the tssh component sync command with the SYNC_DEVICES option. For more information, see Presentation Server tssh commands.
  • If the preceding step does not work, contact BMC Customer Support.
Priyanka 

BMC_TS-PL000030E

Failed to create TS device

An error occurred while creating the Infrastructure Management device in TrueSight Presentation Server.

This can happen if the Presentation Server is unable to connect with the database.

You need to ensure that the database is up and running. You can check the database status by running the tssh server command or the tssh process command. For more information, see Presentation Server tssh commands.
For additional information, contact BMC Customer Support.

Priyanka

BMC_TS-PL000031E

Failed to perform cell operations action

This issue can occur in various scenarious. For example, if the Presentation Server is unable to connect with the cell, the event for which an action was performed is not present on the cell, and so on.

For additional information about the problem, check the cellservice.log located at installationDirectory\truesightpserver\logs.

You can also see the mcell-log located at the following location

Windows: %mcell_home%\log\<cellName>
Linux: $mcell_home/log/<cellName>

Otherwise, please contact BMC Customer Support.

Priyanka

BMC_TS-PL000032E

Failed to initialize SyncTSIMGroups

During the registration of Infrastructure Management with Presentation Server, groups are not successfully synced from Infrastructure Management into Presentation Server.

This can happen if the cache for groups did not get created properly on the Presentation Server.

For additional information about the problem, check the TsimAudit.log located at installationDirectory\truesightpserver\logs.

Otherwise, contact BMC Customer Support.

Priyanka

BMC_TS-PL000033E

Failed to process SyncTSIMGroups response message

Some error occurred on the Presentation Server at the time when groups were synced from Infrastructure Management. As a result, the group data was not correctly updated on the Presentation Server.


For additional information about the problem, check the TsimAudit.log located at installationDirectory\truesightpserver\logs.

Otherwise, contact BMC Customer Support.

Priyanka

BMC_TS-PL000034E

Failed to sendSyncGroupRequest

This can happen if the group updates could not be saved in the database.

As a result, the group information on the Presentation Server did not match with the group information on Infrastructure Management.

Thus, groups were not properly displayed on the Presentation Server.

For additional information about the problem, check the TsimAudit.log located at installationDirectory\truesightpserver\logs.

Otherwise, contact BMC Customer Support.

Mukta (Transformers)

BMC_TS-PL000036E

Failed to route the message - [{}]

This error occurs if the NGP message is not routed to JServer or the Agent Controller. Some reasons can be:

  • There are no active connections with the destination TrueSight Infrastructure Management Server.
  • There is no active message sender to the destination TrueSight Infrastructure Management Server.

Contact BMC Customer Support to identify the exact cause of the error.

Mukta (Transformers)

BMC_TS-PL000037I

JMS Connection to server ({}) lost

This error occurs when the JMS connection is not established with the server. Some of the reasons can be:

The server is not reachable.

The JNDI port is not available.

Before this error appears, the server tries to establish JMS connection at least thrice. Contact BMC Customer Support to identify the exact cause of the error.

Mukta (Transformers)

BMC_TS-PL000038I

JMS Connection error occured due to NamingException

This error occurs when the JMS connection is not established with the server. Before this error appears, the server tries to establish JMS connection at least thrice. Contact BMC Customer Support to identify the exact cause of the error.

Mukta (Transformers)

BMC_TS-PL000039I

JMS Connection error occured due to JMSException

The initial JMS context was not created on the server. Contact BMC Customer Support to identify the exact cause of the error.

Mukta (Transformers)

BMC_TS-PL000040E

Could not connect to destination ({}). Will retry to connect

The connection to the destination could not be established. Contact BMC Customer Support to identify the exact cause of the error.

Mukta (Transformers)

BMC_TS-PL000041E

Failed to connect to [{}]

This error occurs if the NGP message is not routed to JServer or the Agent Controller. Some reasons can be:

  • There are no active connections with the destination TrueSight Infrastructure Management Server.
  • There is no active message sender to the destination TrueSight Infrastructure Management Server.

Contact BMC Customer Support to identify the exact cause of the error.

Mukta (Transformers)

BMC_TS-PL000042I

Could not create JNDI API context

This error occurs when the JMS connection is not established with the server. Before this error appears, the server tries to establish JMS connection at least thrice. Contact BMC Customer Support to identify the exact cause of the error.

Sanjay

BMC_TS-PL000047I

Invalid destination [{}] specified in property [{}]

Internal error. Please contact BMC Customer Support.

Sanjay

BMC_TS-PL000048E

Invalid NGPDestination Type [{}] specified in property [{}]

Internal error. Please contact BMC Customer Support.

Sanjay

BMC_TS-PL000049E

Failure in message delivery

Internal error. Please contact BMC Customer Support.

Sanjay

BMC_TS-PL000050E

Failure in message service init

Internal error. Please contact BMC Customer Support.

Sanjay

BMC_TS-PL000051E

Failed to sync ENUM from cell

The registered TrueSight Infrastructure Management Impact Manager cell might be down or busy, and hence unable to process the request from the Presentation Server to retrieve the ENUMs.

You can try the follow actions to resolve the problem:

  • Run the pw system status command on the registered TrueSight Infrastructure Management server to check if the Impact Manager cell is Busy or Not Running.
    In the output, check the mcell process status.
  • After the registered Impact Manager cell is up and running, retrieve the ENUMs again.
Sanjay

BMC_TS-PL000052E

Failed to sync CLASSES from cell

The registered TrueSight Infrastructure Management Impact Manager cell might be down or busy, and hence unable to process the request from the Presentation Server to retrieve the CLASSES.

You can try the follow actions to resolve the problem:

  • Run the pw system status command on the registered TrueSight Infrastructure Management server to check if the Impact Manager cell is Busy or Not Running.
    In the output, check the mcell process status.
  • After the registered Impact Manager cell is up and running, retrieve the CLASSES again.
Hari (FaceOff)

BMC_TS-PL000053E

TSIM registration failed for data provider: [{}]

Registration of the Infrastructure Management server failed.

Check the following:

  • The JMS connection between the Presentation Server and Infrastructure Management is working.
  • The Infrastructure Management cell is up and running.
  • The TCP communication between the Presentation Server and Infrastructure Management is working.
Sanjay(007)

BMC_TS-PL000058E

Failed to delete the entry in mcell.dir file

The mcell.dir file is not present on the Presentation Server under the default conf directory at installedDirectory\truesightpserver\conf, or it might be locked or in read-only mode.

You can try the follow actions to resolve the problem.

  • Ensure that the mcell.dir file has write and execute permissions.
  • Ensure that the mcell.dir file is not open and in use, so that it is locked for performing any operations.
  • If you can successfully de-register or edit the TrueSight Infrastructure Management component even with this error, manually edit the mcell.dir file and remove the cell name entry for the respective TrueSight Infrastructure Management component.
Sanjay(007)

BMC_TS-PL000059E

TSIM unregistration failed for data provider: [{}]

You can try the follow actions to resolve the problem.

  • Verify the TrueSight log files in the Presentation Server and check details for the unregisteration error.
  • Verify the connection status between the Presentation Server and the Infrastructure Management server.
Mukta (rockers)BMC_TS-PL000084EException in CacheListener: cacheEntryUpdated for component with id  [{}]To resolve this error, ensure that the connection between the TrueSight Infrastructure Management Server and the TrueSight Presentation Server is up and running.
Mukta (rockers)BMC_TS-PL000085E

Failed to update component: [{}]

This error message appears when you try to update a component that is configured in the TrueSight console. Perform one of the following actions to resolve the problem.

  • Ensure that the component host name is not empty.
  • Ensure that the protocol is valid. The protocol must be http or https.
  • Ensure that the component port is valid. The component port must be between 1 and 65535.
Mukta (rockers)BMC_TS-PL000086E

Failed to create component: [{}]

This error message appears when you try to create a component in the TrueSight console. Perform one of the following actions to resolve the problem.

  • Ensure that the component does not exist in the TrueSight console.
  • Ensure that the component host name is not empty.
  • Ensure that the protocol is valid. The protocol must be http or https.
  • Ensure that the component port is valid. The component port must be between 1 and 65535.
Mukta (rockers)BMC_TS-PL000088E

Failed to delete component with id: [{}]

This message appears when you try to delete a component from the TrueSight console, and the component does not exist or is already deleted.
Mukta (rockers)BMC_TS-PL000090E

Failed to retrieve all components.

To resolve this error, ensure that the logged-in user is registered with at least one Infrastructure Management Server on the tenant.
Hari (FaceOff)BMC_TS-PL000091EFailed to retrieve components for type: [{}]The component for a given type does not exist, or it was not added to the Presentation Server.
Hari (FaceOff)BMC_TS-PL000092EFailed to retrieve information for component: [{}]The component must be in the connected state. If the component is connected and you still get this error message, restart the component and log in again.
Hari (FaceOff)BMC_TS-PL000093EFailed to retrieve components for session tenant with type: [{}]

Check whether the component has been assigned or associated with the tenant to which the user has logged on.

Hari (FaceOff)BMC_TS-PL000097E

No valid host name was found for local machine

No valid host name was found for the local machine. Check the DNS server for the local host.
RashmiBMC_TS-PL000099EFailure while PUT request, update event channel, request url: [{}] respond with: [{}]

Failed to update the event channel during the registration of App Visibility Manager with TrueSight Presentation Server. 

You can try the follow actions to resolve the problem.

  • Check the App Visibility manager status to ensure that it is running.
  • Verify that the details (port number, DNS name) that are provided during App Visibility Manager registration are accurate.
RashmiBMC_TS-PL000100EFailure while DELETE request, notify on delete, request url: [{}] respond with: [{}]Failed to delete the App Visibility Manager component from TrueSight Presentation Server. Check the App Visibility manager status to ensure that it is running. For additional information, contact BMC Customer Support.
RashmiBMC_TS-PL000101EFailure while GET request, retrieve information, request url: [{}] respond with: [{}]Failed to retrieve App Visibility Manager information from TrueSight Presentation Server. Check the App Visibility manager connection status to ensure that it is connected to the TrueSight Presentation Server. For additional information, contact BMC Customer Support.
RashmiBMC_TS-PL000102E

Failure while POST request, heartbeat , request url: [{}] respond with: [{}]

TrueSight Presentation Server failed to receive App Visibility Manager’s heartbeat information. Check the App Visibility manager connection status to ensure that it is connected to the TrueSight Presentation Server.
RashmiBMC_TS-PL000103EFailed to take database backup

An error occurred while taking a backup of PostgreSQL database.

You can try the follow actions to resolve the problem:

  • Check the database status to ensure that it is running using the tssh server status command. For more information, see Presentation Server tssh commands. Manually take a backup of the database using the tssh database startbackup command. For more information, see Presentation Server tssh commands.
RashmiBMC_TS-PL000104EException while updating the component cache {}

Not applicable

Rashmi

BMC_TS-CA000001E

Exception while firing CacheAdd listener event

An exception occurred while sending a CacheAdd listener event that is used to notify the subscribers about an element addition into the cache. For additional information about the problem, check the TrueSight.log located at <TrueSight Presentation Server Installation directory>\truesightpserver\logs.

Rashmi

BMC_TS-CA000002E

Exception while firing CacheDelete listener event

An exception occurred while sending a CacheDelete listener event that is used to notify the subscribers about an element deletion from the cache. For additional information about the problem, check the TrueSight.log located at <TrueSight Presentation Server Installation directory>\truesightpserver\logs.

Rashmi

BMC_TS-CA000003E

Exception while firing CacheUpdate listener event

An exception occurred while sending a CacheUpdate listener event that is used to notify the subscribers about an element deletion or addition from the cache. For additional information about the problem, check the TrueSight.log located at <TrueSight Presentation Server Installation directory>\truesightpserver\logs.

Rashmi

BMC_TS-CA000004E

Exception while firing EventAdd listener event

An exception occurred while sending a EventAdd listener event that is used to notify the subscribers about an event addition into the TrueSight Presentation Server. For additional information about the problem, check the TrueSight.log located at <TrueSight Presentation Server Installation directory>\truesightpserver\logs.

Rashmi

BMC_TS-CA000005E

Exception while firing EventDelete listener event

An exception occurred while sending a EventDelete listener event that is used to notify the subscribers about an event deletion from the TrueSight Presentation Server. For additional information about the problem, check the TrueSight.log located at <TrueSight Presentation Server Installation directory>\truesightpserver\logs.

Rashmi

BMC_TS-CA000006E

Exception while firing EventUpdate listener event

An exception occurred while sending an EventUpdate listener event that is used to notify the subscribers about an event update in the TrueSight Presentation Server. For additional information about the problem, check the TrueSight.log located at <TrueSight Presentation Server Installation directory>\truesightpserver\logs.

Rashmi

BMC_TS-CA000007E

Failed to connect Elastic Search

Some error occurred while indexing events received from TrueSight Infrastructure Management cell into TrueSight Presentation Server. 

This can happen due to various reasons, for example, if the index server went down. 

You need to ensure that the index server is up and running. To do this, run the tssh process command with the indexserver option. For more information, see  Presentation Server tssh commands.
For additional information about the problem, check the indexserver.log, TrueSight.log, and session.log files located at installationDirectory\TrueSightPServer\truesightpserver\logs.

For more information about this problem, contact BMC Customer Support.

Rashmi

BMC_TS-CA000008E

Failed to get parent device id

The device hierarchy in the TrueSight Presentation Server is not created as the device ID of the parent device could not be fetched.

Restart the Presentation Server

For more information about this problem, contact BMC Customer Support.

Rashmi

BMC_TS-PL000009W

Failed to get list of operations/Remote Actions

This issue can occur in the following scenarios:

  • Scenario 1: An error occurred while syncing event operations from the TrueSight Infrastructure Management cell into TrueSight Presentation Server.
    To find additional details about the problem, check the TsimAudit.log, truesight.log, and the CellService.log located at installationDirectory\TrueSightPServer\truesightpserver\logs.
    To avoid this problem, you need to ensure that the Infrastructure Management cell (mcell process) is up and running.
  • Scenario 2: An error occurred because of which you could not view or access event operations (via the toolbar and the action menu). Restart the Presentation Server.
    For more information about this problem, contact BMC Customer Support.
 

BMC_TS-PL000010E

Failed to insert device into database:[{}]

The database is not updated with the device details. This may be because the DNS in the device name is missing. You can ignore this error message.

Mukta (Transformers)

BMC_TS-IN000001F

Postgres binary ({}) is either not readable or executable. Please check your installation.

The PostgreSQL is either not readable or not executable. Because of this, the Postgres database cannot start.

Ensure that the Postgres binary file has read and execute permissions. If the error persists, contact BMC Customer Support.

 BMC_TS-IA0000101EError while parsing the response from remote cells.Verify that the Infrastructure Management Servers can be reached from the Presentation Server. See the InfraApp.log file for more information.
 BMC_TS-IA0000102EError while processing the event group request.Verify that correct information is entered while creating or editing an event group. See the InfraApp.log file for more information.
 BMC_TS-IA0000103EEvent group request validation failed: {}Check whether you have a valid event group request. See the infraApp.log for more information.
 BMC_TS-ID000001EException occurred while fetching the devices {exception}The main web service failed with a 500 internal error. Contact BMC Customer Support.
 BMC_TS-ID000002ERequired Device Filter information is NULL, Can't fetch devices

No Device filter criteria was sent to the web service. Select a valid Device filter criteria. If the problem persists, then contact BMC Customer Support.

 

BMC_TS-ID000003E

Caught NumberFormatException. Returning empty response {exception}The web service returned an empty response because a NumberFormatException occurred. Specify a valid time filter.
 

BMC_TS-ID000004E

Start time is greater than End time. Can't fetch devices The Start time is later than the End time. Specify a valid Start and End time range.
 

BMC_TS-ID000005W

NO events are for any Device. Returning empty responseThe Device dashlets are not configured to show the event severity. Configure the Device dashlets to show the event severity.
 

BMC_TS-ID000006E

Invalid User exception caught while fetching Devices for Applications {exception}User credential validation failed at the web service level. Enter a valid user credentials or pass a valid authorization token to the web service.
 

BMC_TS-ID000007W

NO events found for the Device [{Device name}]The Device dashlet is not configured to show the event severity. Configure the Device dashlet to show the event severity.
 

BMC_TS-ID000008W

No Devices found in the system, returning empty responseThe dashlet criteria does not match the devices in the system. Specify a valid criteria or add devices to the system.
 BMC_TS-ID000013EMandatory input Device id is NULL, Can not proceed furtherAn empty device ID was sent to the web service. Select a valid device. If the problem persists, contact BMC Customer Support.
 BMC_TS-ID000014ENo Device found with given device Id {}, Can not proceed furtherThe system cannot find the device ID. Select a valid device. If the problem persists, contact BMC Customer Support.
 BMC_TS-ID000015ENo Monitor instances found for the Device {}, Can not proceed furtherThe device was not associated with the monitoring instances. Select a monitoring instance to associate with the device. If the problem persists, contact BMC Customer Support.
 BMC_TS-ID000016ENo Monitor Types found for the Device {}, Can not proceed furtherThe device was not associated with a monitoring type. Select a monitoring instance to associate with the device. If the problem persists, contact BMC Customer Support.
 BMC_TS-ID000017EEither of Global Time filter or MO Config key inputs are NULL, Can not proceed furtherThe specified time filter or dashlet parameters are invalid. Select a valid time filter or reconfigure the dashlet. If the problem persists, contact BMC Customer Support.
 BMC_TS-ID000018WMO Config key input : {} is corrupted.  Can not the process the key.The configuration key parameter is not the correct length. Set the configuration key parameter within the maximum and minimum length guidelines. If the problem persists, contact BMC Customer Support.
 BMC_TS-ID000019EInput Device id is 0, Can not proceed furtherThe selected device ID cannot be 0 (zero).Select a valid device ID. If the problem persists, contact BMC Customer Support.
 BMC_TS-ID000020ENo Device retrieved with given input Id : {}, Can not proceed furtherThe system cannot find the device ID. Select a valid device. If the problem persists, contact BMC Customer Support.
PriyankaBMC_TS-CMA854073

Unable to retrieve monitor solutions from the repository

com.bmc.bpm.patrol.kmtools.exception.KMToolsException: The PATROL Installer is down

If you perform any action on the Presentation Server that requires the repository to be present and the repository is not already imported, then this error is registered in the CMA.log file located at installationDirectory\truesightpserver\logs.

You can ignore this error.

Related topics

Troubleshooting

Truesight App Visibility Manager error messages

TrueSight Infrastructure Management error messages

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