Deploying IT Data Analytics with Remedy Single Sign-On

Use this topic to understand the TrueSight IT Data Analytics deployment when you use Remedy Single Sign-On for user authentication. Using Remedy Single Sign-On can be useful to get a unified experience of the product when you integrate with Presentation Server Open link . Unless you use Remedy Single Sign-On for user authentication, you cannot use TrueSight IT Data Analytics in conjunction with TrueSight Presentation Server. Also, it is important that you configure the same Remedy Single Sign-On server that you are using with TrueSight Presentation Server.

This topic contains the following information:


TrueSight Presentation Server must be configured with the same Remedy Single Sign-On too.

Understanding a Remedy Single Sign-On deployment

Remedy Single Sign-On maintains a mapping between users, user groups, and the credentials (user name and password) needed to access the following products:

  • TrueSight IT Data Analytics
  • TrueSight Presentation Server

You can manage users and user groups via Remedy Single Sign-On, but you must manage the user group-role mapping in TrueSight IT Data Analytics.

When you configure the Remedy Single Sign-On server (while installing the Console Server), a connection is established between the TrueSight IT Data Analytics server and the Remedy Single Sign-On server. Additionally, default users and user groups are created in Remedy Single Sign-On and the default user groups are mapped to default roles. This association between users, user groups, and roles can help you easily log on to TrueSight IT Data Analytics with the default credentials (user name and password) depending on the user role.

To use custom users, make sure that the users are in a user group that is already assigned to a role in TrueSight IT Data Analytics. If the user group is not already assigned to one of the roles available in TrueSight IT Data Analytics or if you want to use custom user groups, then you must manually associate the user group with a role by navigating to the topic in Administration > Roles Open link

For more information about user authentication, see Authenticating users with Remedy Single Sign-On or IT Data Analytics Open link

Deployment diagram

The following diagram illustrates a high-level architecture for a single-server deployment with Remedy Single-Sign On enabled:

The following table lists definitions of abbreviations and terminology used in the preceding diagram:


Additional information

ITDA Server

TrueSight IT Data Analytics server, a combination of the following components:

  • Console Server
  • Search

Viewing component status and associated properties Open link

Remedy Single Sign-On

User-authentication mechanism necessary for integrating with TrueSight Presentation Server.

Deploying IT Data Analytics with Remedy Single Sign-On
Configuration DBConfiguration Database component

Viewing component status and associated properties Open link


TrueSight Presentation Server

Integrating with TrueSight Presentation Server Open link


Simple Mail Transfer Protocol

Setting up emails Open link

Collection Data Sources

Data sources (such as log files and Windows events) for monitoring using Collection Station or Collection Agents

Agent types Open link

PortsPort numbers used for communicating between components and external systemsCommunication ports and protocols
TLS 1.2

TLS 1.2 is supported on all the communication channels marked in green. In some cases, TLS needs to be manually configured.

TLS considerations for IT Data Analytics

Where to go from here

If you are installing the product for the first time, you can configure the Remedy Single Sign-On server during a custom installation of the Console Server. For more information, see Installing in a multiple-server environment.

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