All the devices in TrueSight Infrastructure Management are not reflected in the Presentation Server

Issue

After you add an Infrastructure Management server, not all devices that are present in the Infrastructure Management server reflect in the Presentation Server.

Resolution

1. In the TrueSight console, go to Administration > Components and check the Infrastructure Management server connection status.
2. If the status is disconnected, check if the Infrastructure Management server is available.
3. If the status is connected, execute the following commands from the <Presentation Server installation directory>\truesightpserver\bin folder:
   tssh component list
   From the component list that is displayed, identify the component ID that corresponds to the Infrastructure Management server.
   tssh component sync <component ID> SYNC_DEVICES

Related topic

Troubleshooting