Verifying the Cloud Probe installation and service
After you have installed Real User Cloud Probe, perform the following tasks to check system health:
To verify the Cloud Probe installation
You can see the installation success message (BMC Real User Cloud Probe <version> install succeeded) at the end of the cloudprobe_install_log.txt log file under the system /tmp folder. This file includes that might have occurred during the component installation process, and a new log is created each time you install the program.
To check the Cloud Probe service on Windows
Open the Services list and verify that BMC Real User Cloud Probe service is started.
To check the Cloud Probe service on Linux
Run the following command to ensure that the Cloud Probe process is up and running:
ps –ef | grep cloud
If you have installed a Cloud Probe on a Red Hat Linux 5.8 operating system, and the agent does not start after installation, change the maximum packet size (in bytes) allowed for the EPX:
- Open the epx_properties.conf file located in [CloudProbeInstallDir]/cloudprobe/conf folder.
Change the value of the
SYSTEM.PROPERTIES.EPX.global.max_packet_sizeparameter. You can set the maximum packet size value between 1500 and 65535 bytes.
- Start the Cloud Probe service using the
service cloud-probe startcommand.
To verify the Cloud Probe is sending traffic data to the Real User Collector
In the Real User Collector to which you connected the Cloud Probe, select Administration > Integration, then click Cloud Probes. Find your Cloud Probe instance in the list and ensure it is processing traffic data. For details, see
If your Cloud Probe instance was not installed properly or it is not processing data, see .
Where to go from here
To filter unnecessary traffic, set .
on the Cloud Probe.