Updating the configuration of Remedy SSO for the Presentation Server authentication

The TrueSight Presentation Server integrates with Remedy Single Sign-On to authenticate the TrueSight products that are registered with the Presentation Server. Remedy SSO is registered when you install or upgrade the Presentation Server.

You must update the recent configuration changes that you made to the Remedy SSO server protocol, port number, and Admin password after installing or upgrading the Presentation Server. If not updated, you cannot connect to the Remedy SSO and the user authentication fails.

To perform the changes on the Presentation Server, log in to the TrueSight console and navigate to the Administration > Remedy SSO page or use the Presentation Server tssh commands and update the changes.

  • You must have installed Remedy SSO
  • You must be a TrueSight Presentation Server Super Admin user.
  • You must have updated one or more of the following Remedy SSO server details:
    • Updated the protocol. For example, Changing from HTTP to HTTPS.
    • Changed the custom certificate of Remedy SSO.
    • Updated the port number. For example, Changing 88 to 448.
    • Updated the Admin password.

Use one of the following procedures to update SSO configuration:

Related topics

Installing Remedy Single Sign-On 9.1

Default users and user groups

Managing users and user groups

Role-based access

Managing authorization profiles

Preparing for the Presentation Server installation


To update the Remedy SSO configuration from the TrueSight console

You can update the protocol, port number, and Admin password changes done to the Remedy SSO server settings from the TrueSight console.

  1. From the TrueSight console, select Administration > Remedy SSO.
  2. Click the action menu for Configure Remedy SSO with TrueSight Presentation Server and select Edit.

    The Remedy SSO Integration page displays the following fields:

    FieldDescription
    SSO Server HostReview the Fully Qualified Domain Name (FQDN) of the Remedy Single Sign-On server. You cannot change this setting.
    SSO Server ProtocolDisplays the protocol selected at the time of installation. It is either HTTP or HTTPS. You can change this settings.
    Import Certificate

    You can import a custom certificate of Remedy SSO into the TrueSight Presentation Server.

    SSO Server PortUse the default port number, or enter a new port number.
    SSO Server UsernameUse the default Remedy Single Sign-On username (Admin). Do not change this.
    SSO Server PasswordEnter the password for the Admin user for Remedy Single Sign-On.
  3. Click Test Connection to verify the connection to the Remedy Single Sign-On server. See the notification to ensure the connection was successful.
  4. From the command prompt window, run the following commands to restart the TrueSight Presentation Server:
    1. tssh server stop
    2. tssh server start

To update the Remedy SSO configuration using the tssh commands

You can configure the protocol, port number, and password for the Remedy SSO settings using the TrueSight Presentation Server tssh commands. 

  1. Open a command prompt window and navigate to the following folder:
    • (Windows) <installationDirectory>\truesightpserver\bin
    • (Linux) <installationDirectory>/truesightpserver/bin
  2. Run the following commands to change the configurations: 
    • tssh properties set bmc.sso.protocol <protocol>
    • tssh properties set bmc.sso.port <portNumber>
    • tssh properties set bmc.sso.password <new password> encrypt
  3. Run the following command to apply the changes:
    tssh properties reload
  4. From the command prompt window, run the following commands to restart the TrueSight Presentation Server:
    1. tssh server stop
    2. tssh server start

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