TrueSight Operations Management overview
TrueSight Operations Management enables IT departments to monitor performance and availability of the infrastructure and applications that comprise their services, monitor events coming from the infrastructure devices, and monitor transactions from the applications that enable the services they deliver. The following topics describe the major components of this product.
Overview of TrueSight Operations Management components
The TrueSight console provides the interface for monitoring and diagnosing failures and for configuring the TrueSight Presentation Server that consumes information from the following component products:
- Events and performance data from
- Active applications and performance data from
- Synthetic transactions and performance data generated by the (TEA) Agent
- End-user monitoring dashboard data obtained from
TrueSight Operations Management delivers holistic views of the IT enterprise from which all users ensure the health of the environment and ensure that Service Level Agreements are met. For information about how the component products enable business value, see TrueSight Operations Management use cases.
TrueSight console overview
The following table summarizes the main features of the TrueSight console:
Executives and IT Operations personnel use dashboards to monitor the environment from a specialized view, such as a set of applications or performance graphs related to a critical offering or customer.
|Monitoring||IT Operations personnel use the monitoring views to monitor the infrastructure and application health.|
|Configuration||Solution Administrators and specialists configure the data collected from the component products and the applications monitored.|
|Administration||Solution Administrators configure the component products and integrations to the Presentation Server. The administration functions also include role-based access control to data and features.|
For more information about the functions available in the TrueSight console, see .
Application health monitoring
IT Operations and specialists use application monitoring to observe the performance and health of active applications, to perform diagnostics, and to trace application transactions. Specialists responsible for understanding how applications will behave before introducing changes in production might generate synthetic transactions to predict application performance and health.
TrueSight Presentation Server overview
The TrueSight Presentation Server hosts the web-based TrueSight console functions and consumes data from various TrueSight products to provide a consolidated set of views for monitoring the infrastructure, real and synthetic applications, and capacity planning. In addition to data presentation, the TrueSight Presentation Server performs functions such as role-based access control and data management functions such as storage and persistence.
TrueSight Presentation Server core service
The core service is the main server process that communicates with the data providers and datastore functions. Apache Tomcat is embedded in the core service.
- Cache service
- Persistence service
- Event Management service
- Role-based access control (RBAC)
- User and tenant management
- Application Model
- Group management
TrueSight Presentation Server structure
The following diagram illustrates the relationship of the TrueSight Presentation Server functions.
|The application layer consists of all the functions that are displayed in the TrueSight console and the Application Programming Interface (APIs) that communicate with the platform layer APIs.|
|platform||The platform layer consists of functions such as messaging, RESTful Web services, role-based access control (RBAC), logging, clustering for high availability, and other core functions that make up the Presentation Server.|
The data store layer functions include data caching and data persistence:
See also Network ports.
Integrated system authentication with Remedy Single Sign-On
Remedy Single Sign-On (Remedy SSO) is an authentication system that enables users to enter their credentials only once for authenticating in a multi-software environment. Upon authentication, users automatically gain access to all applications that are integrated with Remedy SSO. In TrueSight Presentation Server, Remedy SSO supports only the following authentication types:
The Infrastructure Management administrator console and TrueOps mobile app does not support the SAMLv2 authentication type.
In TrueSight Presentation Server, Remedy SSO does not support the following authentication types:
Based on your organization's requirements, you can configure any of the authentication types to authenticate the users for TrueSight product components. To configure and use these authentication types you must do the following:
- Install the Remedy Single Sign-On server and configure it with an authentication server such as LDAP/AD or SAMLv2.
- Create the required tenants (realms), user groups, and users on the Remedy Single Sign-On Admin console.
- Integrate the Remedy Single Sign-On server with the TrueSight Presentation Server during the TrueSight Presentation Server installation or upgrade.
For additional TrueSight Operations Management integrations, see Integrating.