Third-party product requirements and support for Infrastructure Management

Some Infrastructure Management products and components require third-party software. You can download the third-party software from the respective companies' websites. For more information and for installation instructions, see the documentation for these software products, also available from the respective companies’ websites.

Support for third-party products

To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy. Open link

JAVA requirements

JAVA 1.8.131 is included in the installation of the BMC TrueSight Infrastructure Management Server. To run the Infrastructure Management Maintenance Tool on a computer in which the BMC TrueSight Infrastructure Management Server is not installed, you need JRE version 1.8.131 or later. Computers on which the BMC TrueSight Infrastructure Management Server is already installed, include JRE version 1.8.131.

SNMP libraries

The SNMP libraries are used for mib2map conversions (for example, with SNMP Adapter Configuration Manager or using snmptranslate.exe). The SNMP libraries are available at

Adobe Reader requirement

Adobe Reader is required to view and print the Infrastructure Management documentation in PDF format. To download a free copy of Adobe Reader, visit the Adobe website:

Other third-party requirements

The following table lists third-party software that is installed with this version of Infrastructure Management.

Apache Tomcat8.5.14
SAP SQL Anywhere EBF (Microsoft Windows and Linux)


BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.

BMC products should work fine with minor updates to these supported operating systems. For assistance, please contact BMC Customer Support.

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