Setting up an HTTP connection for Remedy SSO

This topic is applicable if you installed Remedy Single Sign-On (or Remedy SSO) by using the TrueSight installer.

During installation, by default, Remedy SSO is configured with an HTTPS connection. To use an HTTP connection, you need to perform the following manual steps. 

After the configuration, the interactions between the user (browser) and Remedy Single Sign-On happens through HTTP only.

To set up an HTTP connection for Remedy SSO

  1. Log in to the Remedy SSO host computer, and navigate to the following directory:
    • (Windows): <installationDirectory>\rsso\tomcat\conf
    • (Linux): <installationDirectory>/rsso/tomcat/conf
  2. Edit the web.xml file, comment the following part, and save the file:

    The commented code lines:



            <web-resource-name>Secure context</web-resource-name>








  3. Edit the server.xml file, delete the redirectPort parameter from the following code line, and save the file:

    The code line after deleting the redirectPort parameter:

    <Connector connectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="2048" port="8088" protocol="HTTP/1.1"/>

  4. Navigate to the <Remedy SSO Installation Directory>\rsso\bin directory, and restart the Remedy SSO server by running the following command:
    • (Windowsrsso.bat server start
    • (Linux) ./rsso server start

Was this page helpful? Yes No Submitting... Thank you