Remedy SSO system requirements for TrueSight Operations Management


Before installing the Remedy Single Sign-On (Remedy SSO) Server, which is a prerequisite product for the Presentation Server, ensure that its target system meets the following requirements.

Consult the Deployment options for Remedy SSO with TrueSight Operations Management topic to determine whether to use the Remedy installer or the TrueSight installer for Remedy SSO for installing Remedy SSO.

System requirements for TrueSight installer for Remedy SSO

 System requirements for TrueSight installer for Remedy SSO


Operating System and Platform requirements

The Remedy Single Sign-On server is supported on the following operating systems. 

ResourceRequirements
Platform64-bit x86 compatible PC
Operating systems
  • Windows Server 2008 R2
  • Windows Server 2012
  • Windows 2016
  • Red Hat Enterprise Linux 6.9 and 7.3
  • SUSE Enterprise Linux Server 11 SP3 and 12.2
Disk space

1 GB

An additional 7-10 GB of space is recommended for log file growth, depending on the volume of users and products that are integrated with the Remedy Single Sign-On Server.

RAM2 GB

Note

On a Linux setup, ensure that glibc-2.12.x86_64 (or later versions) is installed on the computer where you plan to install Remedy Single Sign-On.

Supported database

PostgreSQL 9.6.03

Firewalls

  • Remedy SSO Server uses the HTTP or HTTPS protocol configured on Tomcat. The ports configured on Tomcat must be accessible from the host machines where the other TrueSight (integrated) products such as TrueSight Infrastructure Management and TrueSight Presentation Server are installed.
  • Remedy SSO Server installed using the TrueSight installer for Remedy SSO uses the PostgreSQL database and therefore the database ports must be accessible from the Remedy SSO Server host.

System requirements for Remedy SSO installer

 System requirements for Remedy SSO installer

Supported hardware platforms and operating systems

The Remedy SSO server is supported on the following operating systems and platforms and their later versions.

PlatformVendor products
64-bit x86 compatible PC
  • Windows Server 2008 R2
  • Windows Server 2012
  • Windows 2016
  • CentOS 6.5
  • Oracle Solaris 10
  • Red Hat Enterprise Linux 6.x
  • Red Hat Enterprise Linux 7.x
  • SUSE Enterprise Linux Server 11

 

Note

  • The minimum available disk space on all operating systems must be 1024 MB or higher.
  • The Tomcat server on which you install Remedy SSO must have 2048 MB of RAM.
  • An additional 7-10 GB of space is recommended for log file growth, depending on the volume of users and products integrating with the Remedy SSO server.

Supported browsers

  • Microsoft Internet Explorer 10
  • Mozilla Firefox
  • Google Chrome

Supported web or application servers

The Tomcat 7 and 8 web/application server and servlet engine are supported on all operating systems and platforms supported by BMC and as defined in the supported hardware platforms and operating systems section.

For more information about security settings, see Security planning.

Supported databases

  • MS SQL 2008 and above
    • Should be accessible through TCP (not named pipes)
    • Should be configured to use SQL Server authentication (not integrated Windows authentication)
    • Remedy SSO supports MS SQL Server 'Always On configuration' feature, a DB cluster setup, which is the same for BMC Remedy AR System (Starting from version 9.1.01)
  • Oracle 11gR2 and Oracle 12c
  • PostgreSQL 9.3 and above (Starting from version 9.1.02)

Firewalls

Remedy SSO can operate on HTTP or HTTPS ports configured in the user's web server. These ports should be accessible from the machines where integrated products such as BMC Remedy Mid Tier, BMC Digital Workplace, and BMC Analytics are installed.

Remedy SSO uses MS SQL and Oracle database and hence the used ports should be accessible from Remedy SSO nodes.

Java support

Remedy SSO requires Java version 7.0 or above. The supported vendor is:

VersionVendor

Java SE 7

Oracle

 

Note

  • JRE must be installed before you install Remedy SSO as the Remedy SSO installer does not include the bundled JRE.  
  • Oracle refers to Java 1.7 as “7.0”. For more details, see Java SE Naming and Versions.
  • Oracle JRE (Hotspot VM) is the only tested and supported Java platform. 

Where to go from here

PreferenceInstaller
If you prefer the TrueSight installer for Remedy SSORemedy SSO with the TrueSight installer
If you prefer the Remedy SSO installerRemedy SSO with the Remedy installer
Was this page helpful? Yes No Submitting... Thank you

Comments

  1. Anthony Valuikas

    broken link System requirements for Remedy SSO installer

    Apr 02, 2018 11:41
    1. Harihara Subramanian

      Anthony Valuikas, thanks for noticing it. I have fixed it now. Please try and refresh or log out and log in again to view the changes.

      Apr 03, 2018 12:16
  2. Nikhil Shetty

    System requirements for TrueSight installer for Remedy SSO version 11 do not support Linux 6.8 but RSSO 11.3 supports Linux 6.7 and 6.8 as per documentation. Is this true?

    Dec 17, 2018 08:54
    1. Harihara Subramanian
      Dec 17, 2018 09:08