×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')
BMC TrueSight Operations Management 11.0 ... Planning Planning the Remedy Single Sign-On Server deployment

Remedy SSO system requirements for TrueSight Operations Management


Before installing the Remedy Single Sign-On (Remedy SSO) Server, which is a prerequisite product for the Presentation Server, ensure that its target system meets the following requirements.

Consult the Deployment options for Remedy SSO with TrueSight Operations Management topic to determine whether to use the Remedy installer or the TrueSight installer for Remedy SSO for installing Remedy SSO.

Related topics

Planning the Presentation Server deployment

Installing Remedy SSO

System requirements for TrueSight installer for Remedy SSO


Operating System and Platform requirements

The Remedy Single Sign-On server is supported on the following operating systems. 

ResourceRequirements
Platform64-bit x86 compatible PC
Operating systems
  • Windows Server 2008 R2
  • Windows Server 2012
  • Windows 2016
  • Red Hat Enterprise Linux 6.9 and 7.3
  • SUSE Enterprise Linux Server 11 SP3 and 12.2
Disk space

1 GB

An additional 7-10 GB of space is recommended for log file growth, depending on the volume of users and products that are integrated with the Remedy Single Sign-On Server.

RAM2 GB

Note

On a Linux setup, ensure that glibc-2.12.x86_64 (or later versions) is installed on the computer where you plan to install Remedy Single Sign-On.

Supported database

PostgreSQL 9.6.03

Configure an external database for HA

The PostgreSQL database bundled with TrueSight installer for Remedy SSO is not applicable for a HA environment. For setting up a high-availability environment with TrueSight installer for Remedy SSO, you must have installed and configured an external PostgreSQL database.


Firewalls

  • Remedy SSO Server uses the HTTP or HTTPS protocol configured on Tomcat. The ports configured on Tomcat must be accessible from the host machines where the other TrueSight (integrated) products such as TrueSight Infrastructure Management and TrueSight Presentation Server are installed.
  • Remedy SSO Server installed using the TrueSight installer for Remedy SSO uses the PostgreSQL database and therefore the database ports must be accessible from the Remedy SSO Server host.

System requirements for Remedy SSO installer

Where to go from here

PreferenceInstaller
If you prefer the TrueSight installer for Remedy SSORemedy SSO with the TrueSight installer
If you prefer the Remedy SSO installerRemedy SSO with the Remedy installer
Was this page helpful? Yes No Submitting... Thank you
Last modified by Harihara Subramanian on May 22, 2020
requirements tsps planning reference remedy_sso version_11_0_00_02

Comments

  1. Anthony Valuikas

    broken link System requirements for Remedy SSO installer

    Apr 02, 2018 11:41
    1. Harihara Subramanian

      Anthony Valuikas, thanks for noticing it. I have fixed it now. Please try and refresh or log out and log in again to view the changes.

      Apr 03, 2018 12:16
  2. Nikhil Shetty

    System requirements for TrueSight installer for Remedy SSO version 11 do not support Linux 6.8 but RSSO 11.3 supports Linux 6.7 and 6.8 as per documentation. Is this true?

    Dec 17, 2018 08:54
    1. Harihara Subramanian

      Hi Nikhil Shetty,

      Yes, you can check the details here

      https://docs.bmc.com/docs/display/TSOMD113/Remedy+SSO+system+requirements+for+TrueSight+Operations+Management


      Dec 17, 2018 09:08
  3. Scott Skeate

    Will this instance of RSSO with TrueSight also work with Helix ITSM (on premise)? Any limitations, particularly with Realms? If so, any configuration recommendations?

    Aug 11, 2020 12:57
    1. Harihara Subramanian

      Hi Scott Skeate,


      Just to clarify, so that I understand your question correctly.

      1)  You are having a RSSO installed and configured to work with TrueSight Operations Management/Presentation Server.

      2) You have a Helix ITSM, which you have integrated with the above TrueSight Operations Management - Is this right?


      If so, it would work. If not, please share more details for us to analyze the particular use case.


      Based on my discussion with the internal SMEs, I am closing this comment for now. 


      Thanks,

      Hari

      Oct 19, 2020 01:55

Log in or register to comment.

Deployment options for Remedy SSO with TrueSight Operations Management
Plan to migrate the Atrium SSO server user data to Remedy SSO server
© Copyright 2015-2018 BMC Software, Inc. © Copyright 2013-2018 BladeLogic, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2024 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.