Remedy SSO for TrueSight 11.0 or Remedy SSO Cumulative hotfix

The Remedy SSO cumulative hotfix corrects the following issues:

  • DRRS0-2935 - Backport- NPE while attempting to retrieve groups from LDAP using the API /rsso/api/v1.1/token/groups
  • DRSMX-12705 - Methods getUserGroups() in class IdPLDAP should properly handle exceptions

This topic contains information about fixes in this patch and provides instructions for downloading and installing the patch. The following table provides links to the pages in the EPD website that contain the installation files for this product. From the EPD page, you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.

Hotfix namePackage nameEPD linkPlatform
Remedy SSO Cumulative hot-fixRSSO_9103001_2018MAY18_CU_ALLContact Customer SupportAll

  1. Restart the Remedy SSO server Tomcat service.

Rollback the hotfix update

If you have to rollback the hotfix, do the following:

    1. Stop the Remedy SSO server Tomcat service.
    2. Delete all the folders and files in <RSSO_TOMCAT>/webapps/rsso folder.
    3. Restore the folders and files from the backup folder created in Step 3.
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