Registering the component products with the Presentation Server

After you install TrueSight Presentation Server and Remedy Single Sign-On, you must register the component products as data providers to the Presentation Server. This registration process enables the Presentation Server to receive data from its component parts. You can register component products as you add them, or when you finish adding all components.

Related topics

Adding and editing components

Component information

Monitoring the Presentation Server environment

Updating the configuration of Remedy SSO for the Presentation Server authentication

Before you begin 

You must have installed at least one Operations Management component, as described in Installing.

To connect an Infrastructure Management server 

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  1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

  2. For the component type, select Infrastructure Management Server.

  3. Enter a valid Host Name in FQDN format.

    Notes

    • If you plan to install Infrastructure Management in the high availability or disaster recovery mode, ensure that you specify a common alias name for both the primary and secondary servers.
    • If the "Invalid Host Name or IP Address" message appears, re-enter a valid FQDN hostname. The name cannot start or end with a dash ( - ), contain any spaces, or exceed 63 characters.
    • Adding an IP address of the Infrastructure Management Server is no longer supported. With an IP address, the cross-launch to the Infrastructure Management Server from the TrueSight console fails. Therefore, you must edit the hostnames of all the Infrastructure Management Servers that were added in the past after you upgrade the TrueSight Presentation Server.
  4. Select an HTTP or HTTPS protocol.
  5. Accept the default port number (443), or enter a new value.

  6. Select any of the listed tenants.
    The list includes each tenant defined in the Remedy Single Sign-On system.

  7. Enter a value between 1 to 10 in minutes for the Component Initialization Timeout (min) period.
    This is the time period that the TrueSight Presentation Server tries to initialize a connection to the component. If the connection is not completed within the time period, the connection to the component will fail.

    Tip

    If the Infrastructure Management server contains a large number of groups, set the Component Initialization Timeout (min) period to 5 minutes. For more information, see Troubleshooting groups .

  8. Clear the Propagate Events box to stop propagation of events from the Infrastructure Management server to the TrueSight Presentation Server.

    Note

    To enable propagation of events at a later time, delete the Infrastructure Management server and re-add it with the Propagate Events box checked.

  9. Click Save.

    Note

    If the Infrastructure Management Server is in high-availability mode, ensure that the configured cluster name and host names of the primary and secondary Infrastructure Management servers are resolved with the proper FQDN host name and reachable from the computer that hosts the TrueSight Presentation Server.

To connect an App Visibility portal to the Presentation Server and (optionally) an Infrastructure Management cell

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Add one and only one App Visibility portal for each tenant that you monitor with the TrueSight Presentation Server. In a high-availability environment, the connection to a portal is through its load-balancing server.

In a system integrated with Infrastructure Management, associate the App Visibility portal with an Infrastructure Management Server cell to see the App Visibility events in the TrueSight console.

  1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

  2. For the component type, select App Visibility Portal.

  3. In Host Name or IP Address enter a valid fully qualified domain name (FQDN).

    In a high-availability environment, enter the FQDN of the load-balancing server.

    Note

    If the Cannot add App Visibility Portal using IP address or host name. Use fully qualified domain name instead. message appears, re-enter a valid FQDN. 

    • The name cannot start or end with a dash ( - ) or contain any spaces.
    • The name must be at least 3 segments separated by periods (.).
    • Each segment must not exceed 63 characters.
    • The name cannot be an IP address.

    Examples:

    (error) localhost is not a legal FQDN

    (error) bmc.com is not a legal FQDN

    (tick) hostname.bmc.com is a legal FQDN

  4. Accept the Port number (default value 8100), or enter a new value.
    In a high-availability environment, enter the port number of the load-balancing server.

  5. Select any of the listed tenants.
    The list includes each tenant defined in the Remedy Single Sign-On system, and each tenant can have only one App Visibility portal.

  6. Under Custom Setting, choose one of the following event destinations:

    • Select an Infrastructure Management Server. 
      The list displays the Infrastructure Management Servers that are associated with the tenant that you selected.

    • Select Customize Cell Details, and enter the Cell Host, Cell Port (default value 1828), and Encryption Key for the cell.
      These settings are for the administration cell of an Infrastructure Management Server that is connected to the TrueSight Presentation Server, or a remote cell that is itself connected to the administration cell of an Infrastructure Management Server connected to the TrueSight Presentation Server. Only customized cells connected to an Infrastructure Management Server v10.x are supported.
    • Select No Event Channel Selected.
      With this option, no events are reported from the App Visibility portal.

7. Click Save.

To connect an IT Data Analytics Server 

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  1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

  2. For the component type, select TrueSight IT Data Analytics Server.

  3. Enter a valid Host Name or IP Address.

    Note

    - If the "Invalid Host Name or IP Address" message appears, re-enter a valid name or address. The name or address cannot start or end with a dash ( - ), contain any spaces, or exceed 63 characters.

    - Adding an IP address of the TrueSight IT Data AnalyticsServer is no longer supported. With an IP address, the cross-launch to the TrueSight IT Data Analytics Server from the TrueSight console fails. Therefore, you must edit the hostnames of all theTrueSight IT Data Analytics Servers that were added in the past after you upgrade the TrueSight Presentation Server.

  4. Select an HTTP or HTTPS protocol.
  5. Accept the Port default value (9443), or enter a new value.

  6. Select any of the listed tenants.
    The list includes each tenant defined in the Remedy Single Sign-On system.

  7. Click Save.

To add a Real User Analyzer

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  1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

  2. For the component type, select Real User Analyzer.

  3. Enter a valid Host Name or IP Address.

    Note

    If the "Invalid Host Name or IP Address" message appears, re-enter a valid name or address. The name or address cannot start or end with a dash ( - ), contain any spaces, or exceed 63 characters.
  4. Accept the Port default value (443), or enter a new value.

  5. Select any of the listed tenants.
    The list includes each tenant defined in the Remedy Single Sign-On system.

  6. Under Custom Setting, enter a Username and Password for the Real User Analyzer.

  7. Click Save.

To add TrueSight Intelligence

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  1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

  2. For the component type, select TrueSight Intelligence.
  3. Enter a valid Host Name or IP Address. For TrueSight SaaS, enter truesight.bmc.com.

  4. Enter a valid Port number.

  5. Select any of the listed tenants (configured using Remedy Single Sign-On).

  6. Under Custom Setting, enter the following details:

    1. TrueSight Intelligence Registered Email Id - The email address used to register an account on TrueSight Intelligence.

    2. TrueSight Intelligence API Key - The authentication token for the TrueSight Intelligence account where the data will be sent.

      Tip

      The TrueSight Intelligence API key for your account is available in the TrueSight Account Manager. Navigate to My Account > Product Security.

    3. Sync Interval (seconds) - The frequency used to sync data to TrueSight Intelligence.

  7. Click Save.

To add TrueSight Pulse

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  1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

  2. For the component type, select TrueSight Pulse.
  3. Enter a valid Host Name or IP Address. For TrueSight SaaS, enter truesight.bmc.com.

  4. Enter a valid Port number.

  5. Select any of the listed tenants (configured using Remedy Single Sign-On).

  6. Under Custom Setting, enter the following details:

    1. TrueSight Pulse Registered Email Id - The email address used to register an account on TrueSight Pulse.

    2. TrueSight Pulse API Key - The authentication token for the TrueSight Pulse account where the data will be sent.

      Tip

      The TrueSight Pulse API key for your account is available in the TrueSight Account Manager. TrueSight Account Manager. Navigate to My Account > Product Security.

    3. Sync Interval (seconds) - The frequency used to sync data to TrueSight Pulse.

  7. Click Save.

To add a TrueSight Intelligence Metric Adapter

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  1. Ensure that you have installed the TrueSight Intelligence Metric Adapter. See Integrating with TrueSight Intelligence for metric data

  2. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

  3. For the component type, select TrueSight Intelligence Metric Adapter.
  4. Enter a valid Host Name or IP Address of the host where the TrueSight Intelligence Metric Adapter is installed.

  5. Select the protocol HTTP or HTTPS.
  6. Enter the Port number that you configured for the TrueSight Intelligence Metric Adapter.

  7. Select the tenant to which you want to associate the TrueSight Intelligence Metric Adapter.

  8. Under Custom Settings, enter the following details:

    1. TrueSight Intelligence Server Host Name - The host name of the TrueSight Intelligence server.
    2. TrueSight Intelligence Registered Email ID - The email address used to register an account on TrueSight Intelligence.

    3. TrueSight Intelligence API Token - The authentication token for the TrueSight Intelligence account where the data will be sent.

      Tip

      To get the API token

      Your organization's account has a unique API token that must be used for authentication while sending data to TrueSight Intelligence.

      The TrueSight Intelligence API key for your account is available in the  TrueSight Account Manager . Navigate to My Account > Product Security.

    4. Poll Interval (Seconds) - The data collection frequency (120-3600 seconds) from TrueSight Infrastructure Management.

  9. Click Save.

To add a Capacity Optimization component

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  1. In the TrueSight console, click Administration > Components.
  2. In the Components page, select the action menu next to Components, and select Add Component.

  3. For the component type, select Capacity Optimization.

  4. Enter the Host name of the Application Server component of TrueSight Capacity Optimization and the IP address of the Data Hub port.

    Note

    Adding an IP address is no longer supported. With an IP address, access to the Capacity Optimization console, which is hosted on the Application Server, from the TrueSight console fails. You must edit the host name of the Application Server that was added in the past after you upgrade the Presentation Server.

  5. Select the Protocol as HTTPS or HTTP. The default is HTTPS. 
  6. Accept the Port default value (8280).

  7. Accept * as the default tenant, or select any of the listed tenants. The list includes each tenant defined in the Remedy Single Sign-On system.

  8. Click Save.

    The Capacity Optimization component is added and is listed in the Components page.

    The Capacity folder is available in the left navigation pane of the console and you can start accessing it.

Where to go from here

  • To finish setting up the App Visibility component, see Configuring App Visibility Manager components after installation.
  • To configure the App Visibility component so that you can monitor applications, see  Setting up applications for monitoring .
  • To configure the Infrastructure Management component so that you can monitor devices, groups, and events, see Setting up groups to monitor from the TrueSight console .
  • To finish setting up end-user experience monitoring, see the following topics:
    • Managing end-user experience monitoring core components
    • Setting up and managing real end-user experience monitoring

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Comments

  1. Oludare Ogunmadewa

    Please provide a view or screenshot of the console showing all 8 registered component products. Thanks!

    May 20, 2019 08:51